Farmer Autocare Reviews 

9,258
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,709 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being prompt, efficient, and professional, often highlighting the quick turnaround times for various jobs. The staff are frequently described as helpful, courteous, and honest, providing clear explanations and going above and beyond for customer satisfaction. Many people appreciate the competitive and fair pricing, finding the overall value for money to be excellent, and the online booking process is generally considered straightforward and easy to use. However, some customers experienced issues with the booking process, noting that online appointments were not always honored, leading to delays. A few other people also felt that the customer service was occasionally rude or lacked empathy, particularly regarding air conditioning services that did not last as expected.

What people talk about most

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Staff

Customers had positive experiences with staff, frequently highlighting their friendliness, helpfulness, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and reasonable costs for... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently finding it easy and simple to... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting efficient communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third time using Farmers at Musselburgh. Always courteous, prompt but above all honest. On one occasion a rival garage said I needed new tyres, took to Farmers and they advised plenty of wear left. Ju... See more

Company replied

Rated 5 out of 5 stars

Visited Farmer Autocare in Perth due to a puncture on my wife’s car. Although this resulted in a tyre replacement, the experience was totally refreshing and welcome. Darren explained what the problem... See more

Company replied

Rated 5 out of 5 stars

Happy with the service start to finish, booked my mot online, sent the hubby down with the car, it was in and out within the hour very pleased. Connor and the team where first class also explained ser... See more

Company replied

Rated 5 out of 5 stars

Arrived and was served immediately, paperwork took only a couple of minutes told I would get a call when ready. Car was completed in 20mins. Staff were very courteous and enjoyed a bit of friendly ban... See more

Company replied


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Repair and Maintenance
  6. Car Service

About Farmer Autocare

Written by the company

Farmer Autocare operates from 21 centres in Edinburgh, Glasgow, Paisley, Central Scotland, Fife, and Perth.

Whether you need tyres in Edinburgh, tyres in Glasgow, or Central Scotland, we have the best tyre prices – all price match guaranteed. We supply and fit Value Tyres, our Classic Tyre with a Lifetime Tyre Guarantee, Yokohama Tyres, and all major tyre brands. All prices include fitting, manufacturers guarantee, environmental tyre disposal, new rubber valve, and electronic wheel balancing.

We also offer great value fixed price car service – either interim or full servicing. We use the exact oil specification and parts as specified by your car manufacturer. Our MOTs are cheaper than the DVSA recommended price. Other services include replacement of brakes, batteries, suspension, exhausts, and air conditioning recharge. All prices include Labour and VAT.

Book MOTs, fixed price car service, free brake check, and tyre fitting online at FarmerAutocare.com.

Farmer Autocare... Better by far for you and your car.

Farmer Autocare

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(9,258)

2,557 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Found a scratch on offside rear door…

Found a scratch on offside rear door not there when I put the car in.

Booking and staff were friendly but obviously don't take care of cars.

29 June 2026
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Reply from Farmer Autocare

Hi Steve, thanks for bringing this to our attention. We have copied your review to our local management team to look into this and contact you directly.

Rated 5 out of 5 stars

A great service Brian is very welcoming…

A great service Brian is very welcoming and had my car back on the road in no time. Great service

30 June 2026
Unprompted review
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Reply from Farmer Autocare

Hello Craig, it's great to hear that Brian and his team looked after you and got you back on the road in good time. It's always good to get feedback from our customers, many thanks.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Seamless well organised.

30 June 2026
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Reply from Farmer Autocare

Hello, it's great to hear that everything went smoothly on your recent visit and you were back on the road in good time. We will let the team in Kirkcaldy know you were happy with the service, many thanks.

Rated 5 out of 5 stars

Great customer service and value for…

Great customer service and value for money.

30 June 2026
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Reply from Farmer Autocare

Hi Eleanor, thanks for telling us about your recent visit to our centre. We appreciate the feedback and will share this with the team in Falkirk.

Rated 5 out of 5 stars

Helpful and friendly staff

Very helpful and reasonable price, went out their way to help with repairs.

28 June 2026
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Reply from Farmer Autocare

Hello Tracey, we appreciate you taking the time to send us your review. It's always great to get feedback from our customers, many thanks.

Rated 5 out of 5 stars

They guys were brilliant even when they…

They guys were brilliant even when they were having issues Paul know how to sort it out and get things running again

23 June 2026
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Reply from Farmer Autocare

Hi Neil, thanks for telling us about your recent experience at our centre. We will share your kind comments with Paul and his team in Inchinnan Rd.

Rated 5 out of 5 stars

My 1st visit, not the last

This was my first visit to the Dunfermline branch, I was greeted by Greig who was warm and friendly while being professional.
I was treated throughout with respect and kindness, Greig went out of his way keeping me informed at all times giving me options when necessary. There was no pushy sales which was refreshing.
I was well looked after and would highly recommend this particular garage for excellent service and competitive pricing.
Thanks very much

Susan

29 June 2026
Unprompted review
Farmer Autocare logo

Reply from Farmer Autocare

Hi Susan, it's great to hear that Greig and his team looked after you on your recent visit to our centre. We appreciate the feedback and will share this with the team in Dunfermline.

Rated 2 out of 5 stars

The tyre was fine and the service…

The tyre was fine and the service itself was fine. However, the person behind the counter was very rude when I dropped my car off to get its new tyre and when I came back for it.

28 June 2026
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Reply from Farmer Autocare

Hello, we are sorry to hear that your recent experience at our centre did not meet the standard of customer service we expect. We have copied your review to the Regional Manager to follow up with the centre team. Thanks for bringing this to our attention.

Rated 5 out of 5 stars

Great service getting air-conditioning…

Great service getting air-conditioning done.

27 June 2026
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Reply from Farmer Autocare

Hello Jane, thanks for sending us your review. We appreciate you taking the time to send us your feedback and will share this with our team in Inchinnan Rd.

Rated 5 out of 5 stars

Air con rechage

Service was quick. Booking process was simple and efficient.

28 June 2026
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Reply from Farmer Autocare

Hi Lorna, thanks for reviewing our online booking system and centre customer service. We appreciate it when customers send us their feedback.

Rated 5 out of 5 stars

Quick friendly service

Quick friendly service

21 June 2026
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Reply from Farmer Autocare

Hi Sarah, thanks for the kind comments and 5 star rating. We will pass this on to the manager and his team in Maidencraig.

Rated 5 out of 5 stars

Easy to deal with,polite professional…

Easy to deal with,polite professional and their free coffee is excellent.The receptionist was really helpful.

28 June 2026
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Reply from Farmer Autocare

Hi Norman, thanks for telling us about your recent experience at our centre. We will share your review with our team in Blackhall.

Rated 5 out of 5 stars

Very good felt very comfortable about…

Very good felt very comfortable about putting my car in they don’t add things on very honest with you if you need work done staff were friendly booking was so easy on line
Lyn

20 June 2026
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Reply from Farmer Autocare

Hi Lyn, it's great to hear that all went smoothly on your recent centre visit and our team looked after you and gave you good advice and information. We appreciate the feedback, many thanks.

Rated 5 out of 5 stars

Staff were pleasant and work was…

Staff were pleasant and work was accomplished swiftly and without any trouble.

20 June 2026
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Reply from Farmer Autocare

Hi Donald, thanks for taking the time to send us your review. We will share your feedback with our team in Piershill.

Rated 5 out of 5 stars

A much needed Air-con re gas

A much needed Air-con re gas. Very fair and friendly staff. Steven and the team are excellent. I wouldn’t go anywhere else.

27 June 2026
Unprompted review
Farmer Autocare logo

Reply from Farmer Autocare

Hi Duncan, it's great to hear that Steven and his team looked after you and got you back on the road in good time. We appreciate the feedback, many thanks.

Rated 5 out of 5 stars

Very friendly and quick service

Good appointment availability
Took car in quickly after arrival
Very friendly helpful staff
Quick repair service

27 June 2026
Unprompted review
Farmer Autocare logo

Reply from Farmer Autocare

Hello, thanks for telling us about your recent experience at our centre. We appreciate it when customers take the time to send us their feedback.

Rated 5 out of 5 stars

Fast reliable service with great…

Fast reliable service with great customer service skills.

20 June 2026
Farmer Autocare logo

Reply from Farmer Autocare

Hi Colin, we appreciate you taking the time to send us your review. It's always great to get feedback from our customers and we will share this with our team in Blackhall, many thanks.

Rated 5 out of 5 stars

Polite and friendly staff

Polite and friendly staff. A very good service also offering free hot drinks and a nice waiting area.

27 June 2026
Farmer Autocare logo

Reply from Farmer Autocare

Hello, thanks for telling us about your recent visit to our centre. It's good to know that everything went well.

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