Fanatics UK Reviews 

3,577
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 1,245 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, finding them comfortable and well-made, with a wide variety of merchandise available. Reviewers frequently highlight the fast and prompt delivery service, often receiving their items quickly and in perfect condition. Many people appreciate the easy ordering process and overall excellent service, leading to a positive shopping experience. However, some customers also noted significant delays in delivery, with items not arriving as expected or taking much longer than estimated. A few other people also felt that they received incorrect, damaged, or previously worn items, or that products did not match descriptions. Some reviewers were not happy with issues related to refunds or exchanges, including delays or unfulfilled promises.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and quick... See more

Quality

People report positive experiences with quality, consistently praising the excellent quality of items,... See more

Order

Users describe ambiguous interactions with order, with many experiencing significant delays, incorrect items,... See more

Service

Customers consistently report positive experiences with the service, often highlighting its quality, speed,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great item that I ordered (signed 8x10 portrait) but they semi-folded it in a box instead of flat packing which left a permanent fold mark (on an autographed portrait of all things). There was also... See more

Company replied

Rated 5 out of 5 stars

Excellent sportswear online store Great communication with the Customer service 💯 Always new in football stuff Match shirt and training wear Many options in different sports too li... See more

Rated 5 out of 5 stars

Well, I'm gobsmacked truly! Today, a response arrived and a refund. I didn't expect anything other than an exchange for a larger size but credit due, what Fanatics have done over the issue was out... See more

Company replied

Rated 5 out of 5 stars

Great quality product, comfortable, good size, decent discount, prompt delivery. One small critique is that the team logo wasn't embroidered as described, but it was a thick, heavy-duty transfer of go... See more


Company details

  1. Sportswear Store

Written by the company

With a thirst for success both on and off the pitch, the Fanatics experience is By Fans, For Fans; we know what it means to you, whatever your team colours. Living and breathing every shot, score and save, our Fanatics squad excels at delivering a first-rate fan experience from kick-off to final whistle; providing supporters with consummate access to officially-licensed merchandise, at home, on the streets and in the stadium. Onside with the professionals and the leading leagues you love, our official Fanatics online store is home to the widest selection of fanwear in all of professional sport, fueling the passion that propels top teams and game-changing players to glory. A one-stop store that spans the sporting globe, from European heavyweights to the best of the US, our extensive range of authentic NBA, NFL, NHL, MLB, Soccer and Rugby apparel stretches from baseball caps and team-issued tees to classic polos and specialty jerseys, with soccer and rugby enthusiasts catered for at length. Capturing the character and colour of a matchday experience, Fanatics are unafraid to innovate to provide that winning touch, utilising the expertise that makes us frontrunners in our field. In pole position to create connections and enhance those famous wins, Fanatics are on hand around the clock to help you remember where you were - and what you were wearing - wherever your loyalties lie.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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4.2

All reviews

(3,577)

1,284 reviews in the last 12 months

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Rated 1 out of 5 stars

Late Dispatch & Delivery

Dispatch and delivery were late after paying extra for a specific date. No indication there were 'supply chain issues' when I was ordering and paying extra for fast delivery.

Minor saving grace was refunding the amount after I reached out. I doubt that would have happened if I didn't thought.

11 June 2026
Rated 1 out of 5 stars

For a start I paid next day delivery on…

For a start I paid next day delivery on XL shirt came late day after that plus it cost me 3.95 to send back as I dont have a printer so you charge less them.make up your loss by charging back again won't buy ever again so in total I gained nothing I am an. O A P using for a grandson could have got cheaper elsewhere

13 June 2026
Rated 3 out of 5 stars

Wated over 2 moth to receve one item

Wated over 2 moth to receve one item

12 June 2026
Fanatics UK logo

Reply from Fanatics UK

Hello, thank you for your feedback. We understand your frustration with this situation. We strive to provide the best possible experience for our customers, and we appreciate you bringing this to our attention. I have just contacted you by email to resolve the issue you have encountered. We will be happy to assist you at any time. Sincerely, Daria

Rated 5 out of 5 stars

People Deserve Quality

What made my experience so amazing was the everything I bought was very good high quality and I could track my order no matter where I was at home or in the shop I could track. And the delivery service was good arrived that day they tell me each time and overall it has just been an amazing experience shopping with this great site so thank you

12 June 2026
Rated 1 out of 5 stars

A mail was sent to your team yesterday…

A mail was sent to your team yesterday 14th of Jun concerning my order. You want a review of what I have not got. Isn’t that a fraud? I ordered for 2 jerseys and a key holder. All I have received is key holder and you are requesting for a review. Pls send my jerseys to me urgently pls.

9 June 2026

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