I bought a customised jersey online and it was damaged when it was delivered. 2 and a half weeks ago I send an email to be able to return it but they keep saying that I need to wait. It's not acceptab... See more
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I ordered some shoes to Sweden and received the confirmation email, which clearly stated my address. It also provided the Landmark Global tracking number. When I tracked it on Landmark Global, I saw t... See more
I didnt translate the question you are asking so I have no idea what I am typing here. But I bought something to celebrate the CL win last season and wore it to the game against Athletico Madrid in L... See more
There’s always something on this website that caught my eyes. The Pricing is really good, you can get some good discounts off, comparing to the stores in London. The dispatch is quick and doesn’t take... See more
Company details
Written by the company
La boutique officielle en ligne du Paris Saint-Germain référence tous les articles officiels développés pour les fans du Club parisien. Que vous recherchiez des tenues de match Paris Saint-Germain authentiques pour toute la famille ou des souvenirs pour votre collection de fan, vous trouverez exactement ce que vous cherchez ici ! Achetez vos maillots 2023/24 Paris Saint-Germain, ainsi que les tenues third, fourth et gardien pour les hommes, les femmes et les enfants. Soutenez vos joueurs préférés avec les maillots Dembélé y Kylian Mbappé, ou personnalisez un maillot avec votre propre nom et numéro pour votre prochaine sortie au stade. Entraînez-vous comme les pros avec l'équipement d'entraînement Nike, des chaussures et tous nos équipements de foot ! Pendant que vous êtes ici, n'oubliez pas de vous procurer quelques accessoires officiels du Paris Saint-Germain pour votre maison ou votre bureau, disponibles exclusivement dans la boutique en ligne du PSG. L'équipe du service client de la boutique officielle en ligne du Paris Saint-Germain se consacre à vous offrir, en tant que fan, une expérience par excellence. Pour obtenir des réponses aux questions fréquemment posées ou pour bénéficier du service client, consulter notre menu facile à utiliser pour des achats sans souci.
Contact info
24 rue du Commandant-Guilbaud, 75016, Paris, France
- 00 (800) 28 74 37 54
- Customer.service@shop.PSG.fr
- store.psg.fr
3.5
Average
4K reviews
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return
I bought a customised jersey online and it was damaged when it was delivered. 2 and a half weeks ago I send an email to be able to return it but they keep saying that I need to wait. It's not acceptable to wait this long to return a jersey. And now I have the feeling that I won't be able to return it while there was an error which was not my fault.
29 March 2026
Unprompted review
Nice and fast
3 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
4 weeks of delay without progress, a "slight delay" according to PSG
I had a horrible experience with this store so far:
1. Ordered a product 4 weeks ago, was never shipped or processed
2. Contacted them 3 times via chat along the way asking for updates, was given the feedback that they would expediate shipping within 72 hours. This never happened
3. After 3 weeks I got an automated email saying the order is delayed, and I can see the status on Fanatics page with my order number, this page however never even showed the order.
4. After 24 days I asked again by email and got the simple answer that there was a "slight delay", no estimated delivery time given, no way to even track the order
5. The last time I contacted them they said they will now definitely handle the issue, to which I asked when to contact them again if nothing happens. They said 48 hours. This time is up, nothing happened, and guess what? Support is now down for the holidays, only way to contact them is by phone.
Since 4 weeks is a "slight delay" to them, I guess it makes sense that they are not to engaged if fixing the issue. Maybe if the order wasn't meant as a Christmas gift ordered in mid November I might even not care and find the French nonchalance funny. But it was meant as a Christmas gift, and 4 weeks of delay are not "slight" to me.
22 December 2025
Unprompted review
Reply from Paris Saint-Germain
Hello, I am very sorry to hear that you had a bad experience with us. Please contact us by e-mail at customerfirst@fanatics.com with your order number so that we can resolve your problem as quickly as possible. We look forward to your feedback!
Joanna
Best club in the world for sure and we…
Best club in the world for sure and we now have the Star on the jersey!
30 November 2025
Top experience
31 May 2025
information available
Experience was tres bien!!!! All the info I could ask,and easy to use!
24 November 2025
Photo trompeuse
Je pensais commander un t shirt sans manche et j’ai reçu un short, la photo était trompeuse, donc déçu
26 November 2025
Reply from Paris Saint-Germain
Bonjour Mathieu, je suis désolée pour ce désagrément ; ce n'était pas intentionnel. Pour me faire pardonner, je t'ai envoyé un courriel avec un cadeau. J'espère que tu seras content, Bart :)
The shirt was not even good
The shirt was good, until laundered.
It now is smaller and had stains showing fabric isn’t very good quality.
26 November 2025
Reply from Paris Saint-Germain
We regret the quality didn't meet expectations after washing and that the shirt shrank. We appreciate your feedback; we'll review the fabric quality. I have reached out to you today via email to better assist.
Sincerely, Crystal
Always good to shopping at here and…
Always good to shopping at here and good service, good prices and high quality products!!
26 November 2025
I didnt translate the question you are…
I didnt translate the question you are asking so I have no idea what I am typing here. But I bought something to celebrate the CL win last season and wore it to the game against Athletico Madrid in LA last summer. I am very happy with it.
2 June 2025
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