Fairview New Homes Reviews 

547
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales team for providing detailed and helpful guidance throughout the property viewing process, ensuring all questions are answered. Many buyers appreciate the welcoming atmosphere and clear communication from advisors, which makes their overall home-buying journey remarkably smooth and completely enjoyable. However, some customers also noted frustrations regarding post-sale support and a lack of responsive communication after completing their purchase. A few reviewers experienced difficulties with unresolved property maintenance issues, warranties, and parking arrangements after moving into their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting the thorough, clear, and professional... See more

Customer service

People report positive experiences with customer service, highlighting that team members are patient,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently smooth,... See more

Location

Clients share positive opinions on location, highlighting the pleasant and idyllic settings of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were exploring options for a BTL apartment and ended up viewing one. Max supported us throughout the process, explaining all the details clearly. We now have the full plan and are just waiting for... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing!!! I attended Park Quarter for my very first viewing of properties as I am a first time buyer. Upon arriving at Park Quarter I was met with Rico Parmar who talked us through... See more

Company replied

Rated 5 out of 5 stars

The experience has been fantastic from start to finish. A huge thank you to Monica, who guided us through the entire process. She was incredibly patient, professional, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

We viewed a property at Wotton development at Watton-at-Stone. The sales team (Asli and her colleague Katie) were excellent. The took their time to show us around the show home and to answer the many... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Since 1961, we’ve been helping people to find and buy their dream home. Whether you’re a first-time buyer looking to get on the ladder, or you’re looking to find your next home, we have an exciting range of new build properties available at developments all over London and the South East. Contact us for more information.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

547 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(547)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience Visiting the Brentford Development with Max

We recently visited the new development in Brentford and were assisted by Max from The Printmakers Yard team. Max was extremely professional, well-informed, and very personable throughout our visit. He clearly explained all the key details about the development, answered our questions thoughtfully, and made the entire viewing experience comfortable and engaging.Both my wife and I were impressed by his knowledge of the area and his genuine enthusiasm for the project. Max’s professionalism and approachable manner left us with a very positive impression of the development and the team behind it. Highly recommended.

10 January 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Verlat,

Thank you very much for taking the time to share your feedback. We’re really pleased to hear that you and your wife enjoyed your visit to Printmakers Yard and that Max was able to make the experience informative and welcoming. We appreciate the recommendation and will be sure to pass your kind words on to Max.

Many thanks
The Fairview Team

Rated 1 out of 5 stars

We completed at Printmakers Yard at the…

We completed at Printmakers Yard at the end of November. The building operates with a communal boiler system for the entire block, which was sold to us as a major benefit — “like a hotel.” However, since completion we have repeatedly been left without hot water and heating, including today. This has been an ongoing issue with frequent outages.

On several occasions we were informed that the problem had been fixed, but it clearly has not been.Most of the flats in the same building are being experiencing the same issue even for longer periods. We receive no official updates on how the issue is being addressed and only find out information through neighbours. We are now fairly certain that the sales team were aware of the hot water and heating outages, as this problem has apparently been ongoing for months.

Despite this, the sales team were extremely keen to assist us in purchasing our first property. We invested a significant amount of money believing this was a sound and safe decision. However, once the reservation was completed and the funds were paid, all communication, availability, and willingness to meet or respond to messages disappeared. Once commissions were secured, this apparent kindness faded entirely.

As first-time buyers, it is impossible to describe how distressing it has been to move into our home during the coldest period of the year and be left without heating or hot water, including over the Christmas holidays.

At this point, Printmakers Yard feels like a mis-sold development, and we are now seeking legal advice.

10 January 2026
Unprompted review
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Reply from Fairview New Homes

Dear Guilermo,

Thank you for taking the time to share your experience. We’re sorry to hear about the issues you’ve been experiencing with your heating and hot water, especially during the winter, and we understand how frustrating that must be.

Having spoken to our Customer Service Team we understand that a solution is being worked on and measures have been put in place to minimise any future issues. They will continue to issue you with updates if there is any planned maintenance or disruption to the system.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Patient, knowledgeable and genuinely supportive team

From start to finish, my experience with Fairview has been genuinely excellent.

In particular, I cannot recommend Reece highly enough. He took an exceptional amount of time to show me and my family around the development on multiple occasions, always with patience, clarity and kindness. Every question we had - big or small - was answered promptly and thoughtfully, and at every stage I felt guided rather than “sold to”.

The entire process was handled with professionalism, warmth and transparency. I also had very positive interactions with the wider team, including Bass and Suzy, who were equally helpful and supportive throughout.

I feel very fortunate that Reece was my first point of contact, and I wouldn’t hesitate to recommend both him and Fairview to anyone considering a property purchase. An outstanding experience all round.

20 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Laura,

Thank you for taking the time to share your experience. We’re delighted to hear that the Fairview team at Southall Grove was excellent from start to finish. Reece, Bass, and Suzy will be pleased to know their efforts made such a positive impact.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Good customer service

We had a really positive experience viewing the Fairview Southall development. The development itself is lovely — well designed and well presented — and the team were helpful, polite, and knowledgeable throughout our visit. Thank you.

30 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Emine,

Thank you for sharing your comments. We’re glad your visit to Fairview Southall went smoothly and that our team was able to assist you. We’ll be sure to pass this onto the team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Fantastic experience with Bass at…

Fantastic experience with Bass at Southall grove

15 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Marina,

We appreciate your review and will pass this positive feedback onto Bass and the Southall Grove team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Expert service, Great experience.

I Went to look at some apartments in the Southall site and had a really positive experience. I believe it was Reece was super friendly and welcoming, and Suzy was extremely knowledgeable and helpful. They worked really well together and made the visit feel easy and informative.

6 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Keke,

Thank you for sharing your feedback. We’re delighted to hear that Reece and Suzy provided a friendly and informative visit at Southall Grove. Your kind feedback will be shared with them and the wider team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Thank you to the team at Southall for…

Thank you to the team at Southall for making our recent viewing at Southall Grove pleasant

15 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Irene,

Thank you for taking the time to share your experience.. We’re pleased to hear that your recent viewing at Southall Grove was a pleasant experience. We’ll be sure to pass your thanks on to the team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

The Southall team were very informative…

The Southall team were very informative and provided the best service. Big thank you to Bass, Suzy and Reece

8 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Katrina,

We’re delighted to hear that the Southall Grove team provided such excellent service. Your kind words for Bass, Suzy, and Reece are much appreciated and will be shared with them. Thank you for providing us with your feedback.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Barnet Fairview

I have been looking for a property in Barnet, and I come across Fairview New Homes. Monica and her team are very knowledgeable. They made the atmosphere friendly and accommodating . It was a pleasure to deal with them. Their customer service skills are 5* .

17 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Maya,

Thank you for your feedback. We’re pleased to hear about your positive experience at Park Quarter and that Monica and her team provided such a welcoming and knowledgeable service.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Reece went above and beyond.

Reece went above and beyond to help the needs of me and my brothers first buying experience making it feel natural and fluid. From answering all questions to aiding us in viewing every apartment and we really wanted to see different floors so Reece went out of his way to get more keys to help us view everything.

Very upbeat, friendly and enthusiastic about his job. I'd say Reece is a great asset and genuinely hard working individual with amazing potential while being very dynamic with his approach.

Very enjoyable experience from start to finish, clear with lots precious information. And helpful but also asking about our lives, jobs and hobbies adding a very friendly experience to the process, so Reece really did an amazing job.

22 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Sanji,

Thank you for taking the time to share your experience. We’re delighted to hear that Reece supported you so thoroughly throughout your first buying journey and helped make the process clear and comfortable.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Exceptional customer service

Reece went out of his way to show us several different options available to us at Southall Grove. He explained everything very clearly. He was excellent. Well done.

22 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Peter,

Thank you for your review. We’re pleased to hear that Reece took the time to explore the options available and explain everything clearly at Southall Grove. We’ll be sure to pass this onto him.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

I went to Park Quarter with my partner…

I went to Park Quarter with my partner Rina and i was impressed with the customer service from Mursal, she was lovely. Highly recommend !

12 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Sultan,

Thank you for your feedback. We’re pleased to hear that Mursal provided such good customer service and that you had such a positive experience at Park Quarter.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Rico provided outstanding service from…

Rico provided outstanding service from start to finish. He was knowledgeable, efficient, and genuinely helpful, making my experience with Fairview Homes a pleasant one.

20 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Ashley,

Thank you for your review. We’re pleased to hear that Rico provided such a positive experience and supported you throughout the process. Your kind feedback is greatly appreciated and will be shared with him and the wider team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Fantastic customer service from Reece

Reece at Southall Grove was absolutely amazing, right through from the initial telephone call to signing off and subsequent paperwork. He was patient and treated me like I 'was his Mum'! I called on a whim, and Reece's manner enabled the booking of a viewing- no pressure at all. Other colleagues, Bass and Suzi were just as helpful and gracious. A great team who really know what customer service is!

15 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Ruby,

Thank you for your lovely review. We’re very pleased to hear about your experience with Reece and the wider Southall Grove team, and we appreciate your kind words about the level of service provided. We’ll be sure to pass your feedback on to Reece, Bass and Suzy.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

5 Stars! Moved in record speed thanks to Bass.

My experience with Fairview Homes was fantastic. We managed to complete and move inside just 6 weeks. Bass Boules in the sales team was amazing—I can’t thank him enough for his help in getting this done so fast. Every person I dealt with at the company was professional and helpful. A great experience all round.

28 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Josh,

Thank you for such a positive review! We’re very pleased to hear about your smooth and speedy completion, and we’ll be sure to pass on your kind comments to Bass and the team. Wishing you all the best in your new home.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Thank you, Fairview New Homes and his outstanding team!

I would really like to express my sincere gratitude to Bass Boules, the lead sales negotiator who guided me through the entire property-buying process. Bass is incredibly responsible, knowledgeable, and committed, and thanks to his support I was able to purchase my property in less than two months.

I would also like to thank Suzy Hajdari, who introduced me to the project and put in so much effort to make the sale happen.
Having the right people guiding you truly makes everything feel smooth and easy.

Thank you, Fairview New Homes, for such a wonderful experience made possible by your outstanding sales team.
Thank you so much, Bass. Thank you, Suzy.

Wishing everyone a Magical Christmas Season and a Happy New Year! — with great sales and committed buyers ahead.

And if I ever have the chance, I would absolutely purchase a second property with you again.

10 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Cristina,

Thank you for your feedback. We are pleased to hear that your experience with Bass and Suzy supported a smooth and efficient purchase process. We wish you all the very best in your new home and will be sure to share your feedback with the team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Excellent Fairview Sales team

Jury, Monica and the wider FV Sales team is very helpful and supportive. We bought a flat in Cello Court last year and they very calmly guided us through the sales process. Their post sales service is also very appreciative as they make sure any queries we are raising are being looked into.

16 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Aman,

Thank you for taking the time to share your positive feedback. We are delighted to hear that Jury, Monica and the rest of the Park Quarter Sales team were able to support you throughout your purchase at Cello Court. We are also pleased that our post-sales service met your expectations and that our team has been responsive to your queries. We appreciate your feedback and will ensure it is shared with the team.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

We had an overall great experience with…

We had an overall great experience with Monica during the purchase of our first home. She was really professional, took her time to guide through the whole process and always made sure to be available to answer any questions we had.

31 December 2024
Unprompted review
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Reply from Fairview New Homes

Dear Greta,

Thank you for sharing your feedback. We’re pleased to hear that you had a great experience with Monica during the purchase of your first home. It’s wonderful to know she provided professional guidance throughout the process and was always available to answer your questions.

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Great sales team :)

Max was fantastic! Super patient, friendly, and took the time to show us properties without any pressure. Made the whole experience easy and enjoyable!

14 December 2025
Unprompted review
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Reply from Fairview New Homes

Dear Customer,

Thank you for your kind feedback. It’s great to know he helped make the experience easy and enjoyable for you. We’ll be sure to pass on your kind words to Max.

Many thanks,
The Fairview Team

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