Fairview New Homes Reviews 

547
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and sales team for providing detailed and helpful guidance throughout the property viewing process, ensuring all questions are answered. Many buyers appreciate the welcoming atmosphere and clear communication from advisors, which makes their overall home-buying journey remarkably smooth and completely enjoyable. However, some customers also noted frustrations regarding post-sale support and a lack of responsive communication after completing their purchase. A few reviewers experienced difficulties with unresolved property maintenance issues, warranties, and parking arrangements after moving into their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is exceptionally helpful,... See more

Service

Users describe positive interactions with service, highlighting the thorough, clear, and professional... See more

Customer service

People report positive experiences with customer service, highlighting that team members are patient,... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently smooth,... See more

Location

Clients share positive opinions on location, highlighting the pleasant and idyllic settings of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were exploring options for a BTL apartment and ended up viewing one. Max supported us throughout the process, explaining all the details clearly. We now have the full plan and are just waiting for... See more

Company replied

Rated 5 out of 5 stars

My experience was amazing!!! I attended Park Quarter for my very first viewing of properties as I am a first time buyer. Upon arriving at Park Quarter I was met with Rico Parmar who talked us through... See more

Company replied

Rated 5 out of 5 stars

The experience has been fantastic from start to finish. A huge thank you to Monica, who guided us through the entire process. She was incredibly patient, professional, and always available to answer... See more

Company replied

Rated 5 out of 5 stars

We viewed a property at Wotton development at Watton-at-Stone. The sales team (Asli and her colleague Katie) were excellent. The took their time to show us around the show home and to answer the many... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

Since 1961, we’ve been helping people to find and buy their dream home. Whether you’re a first-time buyer looking to get on the ladder, or you’re looking to find your next home, we have an exciting range of new build properties available at developments all over London and the South East. Contact us for more information.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

547 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(547)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Katie was very helpful

Katie was very helpful, informative and supportive through the whole process.

1 March 2026
Unprompted review
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Reply from Fairview New Homes

Dear Adam,

Thank you for your kind feedback. We’re pleased to hear that Katie was helpful, informative and supportive throughout your journey. Providing clear guidance and support during the homebuying process is very important to us, so it’s great to know Katie was able to assist you in this way.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Printmakers Yard

Sam, Qasim & Max have all been absoultely great at help. We love our apartment. Helped me through the whole process

1 March 2026
Unprompted review
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Reply from Fairview New Homes

Dear Alan,

Thank you for taking the time to share your feedback. We’re delighted to hear that Sam, Qasim and Max were able to support you throughout the process and provide such helpful assistance along the way. We wish you many happy years in your new home.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Excellent service from Max

Excellent service from Max. He explained all possible options to purchase the properties from Fairview.

23 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear RD,

Thank you for your kind feedback. We’re pleased to hear that Max provided you with excellent service and clearly explained the different options available when purchasing a home with Fairview. We’ll be sure to pass on your feedback to Max.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Max is a master of his work, professional with fine sense of humor.

Didn't buy with them, but had a really nice experience wieving and discussing the details. Max was super professional, understood immediately what I was looking for and presented the best selections for my requirements with all details I have asked. Welcoming environment, nice apartments and great team.

23 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear Esther,

Thank you for taking the time to share your feedback. It’s great to hear that you had such a positive experience during your visit and that Max was able to assist you in a professional and informative way. We’re pleased that he was able to understand your requirements and present suitable options while making the viewing both helpful and enjoyable. Even though you didn’t purchase with us on this occasion, we’re glad we had the opportunity to welcome you and hope to assist you again in the future should the right home come along.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Very pleasant people and customer…

Very pleasant people and customer service. Monica was lovely to liaise with.

24 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear Aaron,

Thank you for taking the time to share your feedback. We are delighted to hear that you found our team pleasant and our customer service to be of a high standard. Monica will be particularly pleased to receive your kind comments. We look forward to assisting you again in the future.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Brentford to live

Qasim explained the whole purchasing process as well as showing the candidate units. He listened to our needs and requirements, understood them and suggested best options. His performance was very professional.

8 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear Bahram,

Thank you very much for your kind feedback.

We’re delighted to hear that Qasim was able to clearly guide you through the purchasing process and support you in finding the right options. We truly appreciate your comments and wish you all the best.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Fantastic Experience (Fairview New Homes Watton At Stone)

We had been looking for a new house and whilst searching Rightmove I come across this new build site. I made an enquiry and spoke with Katie in the sales office. We made an appointment and was really impressed that Katie took us around to show us the show homes and the house that we were interested in. It felt like a really personal touch rather than just being left to get on with it ourselves like we had with previous development sites. We visited the site numerous times after and nothing was too much trouble. I can honestly say the experience has been outstanding. We were always made to feel welcome during our visits from both Katie and Asli, any questions that we had were answered and if they were unsure about anything they would find out for us. We haven't bought a house for over 20 years but I would definitely have no hesitation in recommending Fairview New Homes and both Katie and Asli. Thank you so much for all your help.

2 November 2025
Unprompted review
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Reply from Fairview New Homes

Dear Paul,

Thank you for sharing your experience with us. We’re delighted to hear that Katie and Asli made your visits to the development so welcoming and supportive. From your first appointment to subsequent visits, it’s great to know that their personal approach and attentiveness helped make the process smooth and enjoyable.

We really appreciate your recommendation, and we’re pleased that you’re settling so well into your new home.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Excellent Experience

We have just bought a new house through Fairview and moved in a month ago. The sales team, Asli, Katie and Chris were excellent from beginning to end of the buying process, very helpful, friendly and efficient. Since moving in the support from Fairview has also also been excellent, our snagging list is almost completed already. We would thoroughly recommend Fairview.

8 December 2025
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Paul,

Thank you for sharing your feedback. We’re pleased to hear that Asli, Katie, Chris, and the sales team were helpful and supportive throughout the buying process. It’s also great to know that the support since moving in has been positive and that your snagging list is almost complete. We really appreciate your recommendation and hope you continue to enjoy your new home.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Incredibly Helpful Staff

Suzette was incredibly helpful. She provided a great overview of the development, took time to understand my requirements and then quickly showed me suitable options. Suzette is very knowledgable and cares about her clients.

13 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear Paul,

Thank you for taking the time to share your feedback.
We’re so pleased to hear that Suzette made such a positive impression during your visit. It’s great to know that she took the time to understand your requirements, provided a clear overview of the development and guided you through the most suitable options. We will be sure to share your kind comments with Suzette.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Success story

We first viewed the development in July 25. We expressed our interest in one particular plot and with Asli and team we successfully completed on 6th February. Whilst Fairview Homes has various departments working towards a sale the Sales Team bridged the gap between contractual and reality. This made a huge difference to our experience.

6 February 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Paul,

Thank you for your kind review and for sharing your experience with us.

We’re delighted that after first visiting the development in July, you were able to secure your chosen plot and complete in February, congratulations on your new home.

We understand that purchasing a home can be a complex process, so it’s especially pleasing to know that the team were able to provide clarity and continuity throughout, helping to make your experience as smooth and reassuring as possible.

We wish you every happiness in your new home.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

We had a fantastic experience from…

We had a fantastic experience from start to finish.

We visited the site initially on a bit of a whim. We were searching for a new property but didn’t think the development would be within our budget.

The location was idyllic so we went into the sales office to learn more about the properties available. Little did we know that we’d find our dream home here!

Asli was our main point of contact throughout the process and she was incredibly helpful, guiding us through from start to finish.

We had visited several properties before reserving our Fairview plot - older properties through estate agents and new builds through developers so had experienced different sales techniques and styles. Asli and the team’s approach was not pushy, but instead felt calm and personalised to our family and our situation. She was attentive, helpful and friendly.

She explained everything clearly, answered all our questions with ease (and quickly sought further advice on a couple of more rogue ones!)

A fantastic experience and we’re so happy in our new home.

20 September 2025
Unprompted review
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Reply from Fairview New Homes

Dear Lottie,

Thank you for taking the time to share your feedback about your journey with us.

We’re so pleased that what began as a spontaneous visit led to you finding your dream home at our development. It’s wonderful to hear that both the location and the properties made such a strong impression.

We will be sure to pass your kind comments on to the team. We hope you continue to be very happy in your new home and wish you and your family all the very best for the future.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

Great development, excellent sales team.

When I visited the development for the first time I had no intention of buying a property as I had been waiting on another new build to be finished. However, from the beginning and the first meeting I had with Asli it all felt very welcoming without any hard sell approach, all of my questions were answered and the whole process of possibly reserving a plot was explained. I can honestly say that the sales team I’ve had dealings with at Watton played a big part of me deciding to purchase a property there because nothing was ever too much for them and I found they went over and above to accommodate every need or enquiry I had. I'm now at the stage of waiting for a completion date and Asli has even arranged for a meet up with my next door neighbour which I thought was a really nice touch.
In addition, a mention to the site workers. I visited the development several times and every time I did it didn’t look like a building site because everything was kept clean and tidy which gave me the impression of a well managed development.

15 February 2026
Unprompted review
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Reply from Fairview New Homes

Dear J.M,

Thank you for taking the time to share your feedback about your experience at our Watton development.

We’re very pleased to hear that you found your initial visit welcoming and informative, and that Asli and the team were able to support you throughout the process. It’s great to know their approach helped you feel comfortable and confident in your decision.

Thank you again for your feedback. We look forward to supporting you as you move towards completion and welcoming you to your new home.

Kind regards,
The Fairview Team

Rated 5 out of 5 stars

The experience was fantastic -Fareview Barnet

The experience has been fantastic from start to finish. A huge thank you to Monica, who guided us through the entire process. She was incredibly patient, professional, and always available to answer our (many!) questions. She truly made what could have been a stressful transition feel seamless. Highly recommend the Fairview team!

10 November 2025
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Tanu,

Thank you for taking the time to share your positive experience with us. It’s great to hear that your journey was fantastic from start to finish.

Monica will be very pleased to know that her patience, professionalism and availability made such a difference throughout the process. We’re glad she was able to guide you clearly and help make the transition as straightforward as possible.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Excellent service

Excellent service from Max at Printmakers Yard (Brentford). Very knowledgable, friendly, and really helped us make an informed decision about the properties we looked at.

7 February 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Oliver,

Thank you for your sharing your experience. We’re delighted to hear that you received excellent service from Max at our Printmakers Yard development. We’ll be sure to pass on your feedback.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Positive experience

Max at Brentford has been really helpful. Dedicated, professional. Just the right amount of information. I’m grateful for his time.

7 February 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Kerri,

Thank you for your feedback. We’re so pleased to hear that Max at Printmakers Yard provided the right level of information and support throughout your experience. We’ll be sure to pass on your gratitude to him.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Great service

Fairview, and Max in particular, have been incredibly helpful throughout the process, consistently going above and beyond to answer our many questions, both during viewings and over the phone. Their in-depth knowledge of the development made navigating the uncertainties of home buying much easier.

17 January 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Mathe,

We really appreciate you taking the time to share your experience. It’s wonderful to hear that Fairview, and Max in particular, were able to provide such thorough support throughout the process.
Buying a home is a significant milestone, and we’re so pleased we could help guide you with confidence and clarity at every stage. Thank you again for your kind words, we wish you every happiness in your new home.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Very nice sales manner

Very nice sales manner. Explained very thoroughly all the questions we asked. The email information she said she would send arrived in a prompt time.

16 January 2026
Unprompted review
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Reply from Fairview New Homes

Dear David,

Thank you so much for your feedback. We’re delighted to hear that you found the experience helpful and informative. Providing clear explanations and prompt follow-up is something we always strive for, so it’s great to know that came across during your interaction.

Many thanks
The Fairview Team

Rated 1 out of 5 stars

Didn't buy as the sales staff were too…

Didn't buy as the sales staff were too pushy and quite unprofessional. One of the sales lead even threatened.
They always try to escalate anything to their senior team as if it was some sort o complex government authority. We almost bought it until we were transferred on to a "senior" who was absolutely the worst experience.

13 April 2025
Unprompted review
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Reply from Fairview New Homes

Dear Abid,

We’re sorry to hear that your experience didn’t meet expectations and appreciate you taking the time to share your feedback.

Having reviewed our records, this enquiry relates to a reservation made in April last year. At the time, our senior sales representative became involved to explain the reservation process and offer support, following several deadline extensions. Unfortunately, as the necessary information was not provided within the agreed timeframe, the reservation could not be progressed.

If you would like to discuss this further, please feel free to contact us directly at marketing@fairview.co.uk

Many thanks,
The Fairview Team

Rated 5 out of 5 stars

Very nice experience

Hi had an amazing sales experience in Brentford. A big thanks to Max and Sam to make the purchase so smooth! Also most of the snagging reported were fixed pre completion! Amazing experience

30 January 2026
Unprompted review
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Reply from Fairview New Homes

Dear Luciano,

Thank you for your feedback. We’re so pleased to hear that you had such a positive experience at Printmakers Yard and that Max and Sam were able to make the purchase process smooth for you. We’ll be sure to pass your kind comments on to the team. Wishing you all the very best in your new home.

Many thanks
The Fairview Team

Rated 5 out of 5 stars

Highly Professional and a Pleasure to Work With

Suzette was absolutely fantastic to work with and helped us find a beautiful penthouse that perfectly suited our needs. From start to finish, the whole process was incredibly smooth, easy, and genuinely enjoyable. Suzette was professional, attentive, and always happy to help, making what can often be a stressful experience feel effortless. We couldn’t be happier with the outcome and would highly recommend Suzette to anyone looking for a new home!

30 January 2026
Unprompted review
Fairview New Homes logo

Reply from Fairview New Homes

Dear Evangelia,

Thank you for your kind words and for taking the time to share you’re feedback. We’re delighted to hear about your positive experience and that Suzette was able to help you find a penthouse that perfectly suited your needs. Providing a smooth, supportive, and enjoyable journey for our clients is something we pride ourselves on, so it’s great to hear this reflected in your feedback. We’ll be sure to pass your kind words on to Suzette, and we wish you every happiness in your new home.

Many thanks
The Fairview Team

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