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Fairstone Financial Inc. Reviews 

2,075
•
TrustScore 4 out of 5

3.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Evaluating 729 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and understanding approach, providing excellent support. Many found the service efficient and quick, especially when needing assistance with loans or financial difficulties. Exceptional customer service was frequently highlighted, noting the helpfulness and caring nature of agents. However, some customers noted concerns regarding pricing, specifically high interest rates on loans. People felt a significant portion of payments went towards interest, making principal reduction challenging. Conversely, a small portion felt customer service was poor, mentioning issues with getting help or negative staff attitudes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, easy, and efficient loan... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the politeness,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some finding the online payment process easy to... See more

Price

Customers consistently note negative experiences with price, primarily due to high interest rates, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

The staff at the Miramichi branch were outstanding. Very polite and courteous, helpful in every way. Explained everything step by step so no surprises. I would definitely use Fairstone again and wo... See more

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Rated 5 out of 5 stars

They were so easy to work with. Prompt answers to all.my questions and prompt in getting me access to the funds I needed. I would recommend them before any other lender. Staff was extremely friendly... See more

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(2,075)

931 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy Loan

Used fairstone to consolidate a few loans and credit cards and they were so quick in reviewing and approving my loan. all the staff are super friendly and very understanding in life circumstances and are always willing to assist with payments and loan updates.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I got a loan for like $44K… I paid…

I got a loan for like $44K… I paid $1000 a month for approx 20 months. $0 of that went to the principal. SO on a $44K Fairstone profited $20,000.

THEN when I tried to close out the loan, they wanted another 6 months interest (approx $6000)…

So in ONE YEAR, Fairstone got their original $44K back PLUS $26,000 in interest. lol

F*ING SCAAAAAM.

Also they hound you weekly with calls trying to offer you more money.

They should be shut down. DO NOT GET A LOAN WITH FAIRSTONE

27 June 2026
Unprompted review
Rated 5 out of 5 stars

This company is in the field of its…

This company is in the field of its own. It beats lining up at the bank hoping and asking if you can get approved. When you could do it right over the phone in your underwear having a coffee or anything like that from the comfort of your own home. And the rates they have is very comparable to other financial institutions if not better than some. Also the period they give you to pay back the loan, is worth checking out. And comparing two other financial institutions. Fairstone is a company that I will and would suggest to others to try.

24 June 2026
Unprompted review

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