For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff at the Miramichi branch were outstanding. Very polite and courteous, helpful in every way. Explained everything step by step so no surprises. I would definitely use Fairstone again and wo... See more
Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more
They were so easy to work with. Prompt answers to all.my questions and prompt in getting me access to the funds I needed. I would recommend them before any other lender. Staff was extremely friendly... See more
Company details
Written by the company
Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.
Contact info
145 King Street West, Suite 2500, M5H 1J8, Toronto, Canada
- 800-995-2274
- fairstone.ca
3.9
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 51% of negative reviews
Typically replies within 1 week
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Helping with unexpected costs
First loan i had with fairstone was a really good experience .Easy instructions to follow explained all answers quickly and easy to understand My funds were in my bank account same day Really happy with them ! Recommended Fairstone to other people
18 July 2025
Unprompted review
Legal loan sharks
Trying to close out my loan and they keep trying to extend it. Absolute worst customer service. You can't get a hold of anyone.
These guys are somehow legal loan sharks!
8 July 2026
Unprompted review
Your interest rate is really high
Your interest rate is really high. There's not enough informations of my monthly bill. It's like I am not paying enough. To close my debt with you guys.
8 July 2026
Unprompted review
A totally awesome experience
I had a totally awesome experience with Fairstone Financial. They are fantastic to work with. My lender lady was incredible. She took care of everything from the very start to the final signature of the process. I highly recommend Fairstone Financial. They care and it shows. Thank you Fairstone and especially thank you Lovella.
13 May 2026
Unprompted review
Very good and helpful customer care
Very good and helpful customer care. They make sure that you are financially sorted. Thanks Fairstone.
30 April 2026
Unprompted review
Great experience they helped when I…
Great experience they helped when I needed
30 April 2026
Unprompted review
⭐⭐⭐⭐⭐
I had a great experience with the Fairstone team in Abbotsford. The entire process was straightforward, professional, and surprisingly stress-free.
Everything was handled over the phone, so I never even had to go into the branch. My representative kept me updated throughout each step of the process and let me know roughly how long everything would take. As soon as everything was approved, she called to let me know it was complete and emailed me the documents through their secure system with clear instructions and the password to access them. It couldn’t have been easier.
What I appreciated most was that there were no constant follow-up calls or endless requests for more paperwork. They told me exactly what they needed, I submitted it, and that was it. The process was efficient, organized, and respectful of my time.
Their website and mobile app are also very easy to use, and if I ever had a question, it was simple to get a helpful answer.
Overall, the customer service was excellent from start to finish. If you’re looking for a loan company that’s professional, easy to work with, and makes the process as smooth as possible, I highly recommend the Abbotsford Fairstone team.
7 November 2025
Unprompted review
No complicated steps when applying for…
No complicated steps when applying for a Loan. Got approval based on credit score quickly. Just make sure that, you add the repayment protection insurance and other riders if you really need it.
11 May 2026
Unprompted review
Have really appreciated Fairstone and…
Have really appreciated Fairstone and its team members for being flexible and very understanding. Even during hard time they have tried to accommodate me and my lifestyle they try their hardest to make things work in whatever ways you need would really recommend to others
8 July 2026
Unprompted review
Very helpful and trustworthy company
Very helpful and trustworthy company. Process was very smooth and easy. No long documentation required just few questions and your loan id ready. I got money same day. Highly recommend everyone who needs help fast and reliable services.
8 September 2025
Unprompted review
Amazing professional and effective…
Amazing professional and effective teams great terms considering and easy refunds without taking you to the bank
8 April 2026
Unprompted review
The service was amazing my broker could…
The service was amazing my broker could not ask for better very caring and respectful person very happy for my decision to go with this company
15 June 2026
Unprompted review
Great to deal with …
They have always been so helpful especially when you really need help they do everything they can to help. As long as you talk to them they are the best i have ever dealt with. And now everything can be done online. Staff is always very helpful Thanks
6 November 2025
Unprompted review
Great service - helpful
Had absolutely no issues with staff. They worked with my wife and I to get the appropriate funding that we needed. Payment plans were easy.
I can't actually remember the day. So the date below might be off.
15 April 2026
Unprompted review
Fairstone and their incredible team…
Fairstone and their incredible team were a complete joy to work with. All information was quickly given and explained. They were quick to meet my needs. I would definitely use them again.
8 July 2026
Unprompted review
Customer Service is 5 stars…
Customer Service is 5 stars from the local branch... 1 star for getting any help especially if your payments are on time and using them since 2020 or so when ya need the help do not expect too much especially if your in a dire need and especially if you are leaning towards bankruptcy option... Such a shame cannot get the help...
7 July 2026
Unprompted review
Got it quickly and more than I applied…
Got it quickly and more than I applied for
15 July 2025
Unprompted review
The girls were smart and fast
The girls were smart and fast. They communicated well!
8 August 2025
Unprompted review
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