FACEIT Reviews 1,168

Awful experience with them. Zero stars.

This review is for JULIETTE from Faceit Support. I want to provide some feedback and let you know that Juliette is excellent at her job and is quick, responsive.

Request #13188400
1-PC freezes, I get 1 day ban.
2- open ticket following this information support.faceit.c o m /hc/en-us/articles/20413035342108-AFK-Leaver-noShow-Bans-Elo-FAQ
3- proceed to get an AI response(multiple times) saying im on the wrong contact reason. When i just followed the link instructions.
4- Unable to contact a human.
5- Terrible support, not worth the money for premium.

worst plateforme ever, if you don't talk you will get ban for unsportsmanlike_conduct, if you talk you will get ban for toxicity, 95% of faceit player are playing faceit bcs "so much cheater in premier" but they are just bad and get fxck on faceit and premier too
If you don't play 5 stack, or playing without cheat, you can be donk, you will stay lv 8 or max 10 with 2k elo

Horrifyingly abysmal customer support. I have attempted to get help with a ping issue three separate times, and each time I'm sent an automated email telling me that my matchroom link isn't valid. I have double and triple checked my matchroom link to ensure that it works and I'm 100% sure that it does. There is no apparent way to talk to an actual human representative about the issue. I am beyond done with faceit and will not be signing up for another season.

Very fast answer and very good help, i love this people <3

Support staff are very indifferent. Even if you write pages and pages, they give automated responses without reading them. I was banned three times in one week for toxic content. I'm sure I'm innocent, I'm requesting a manual review, but I'm met with rude and unhelpful automated responses from indifferent support staff.

Fast reply and help, thanks Juliette! butuanaa

Thank you mod Juliette for helping real fast. Can you also solve my friends problem we are trying to play together.
Nickname: band1tpeek
Thanksss

Horrible service. doesnt let me login saying i got the wrong password. then when i reset it says I need to use a differnt password

absoulute unfair and shit platform if you wanna play cs just go premier faceit anti cheat doesnt work their support is BS they handout unfair cooldowns for up to 1 month just a garbage site

awful experience with them.

This company retains your data and also will require a ID to change the most basically of things on your profile or attempt to get back in to your account.

Absolute horrid experience. I was setting up the anti cheat for an hour and it kept getting problems that I have already solved. Asked me to toggle secure boot when its already on.

Support doesn't do anything, replying with macros

The support team on faceit is very fast and very good. Had a problem earlier today, and my problem was fixed right away.

i do not recommand.

HORRIBLE SUPPORT

They send me a video of how to reset my email address on a lost account using steam login, THE OPTION DOESN'T EVEN EXIST. Of course they can't bother to update their autoresponder in email so that they can stay useless at support.

there was a TPM requirement, and now it takes me four hours to set up the BIOS. This won't help anything anymore, there's no choice where to write support. Never send your documents for verification, and may leak your document data. Definitely do not recommend this 1/10 platform