Can't fault the service. Ordering on line is quick and easy with a great range of quality products available at reasonable prices. Their minimum order (£25) for free postage is good and they have qua... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been happily using Eyecare Shop for a while now and would definitely recommend them. Their customer service is excellent. A recent order had an issue with the wrong item being sent. They recti... See more
The description of the drops was accurate and having an expiry date was very useful. Although the website was not the best and delivery info a little confusing the service was excellent. The order was... See more
This is not my first time ordering from here, and it surely won’t be the last. My items arrived early, which is very important for someone with keratoconus, especially when life gets busy. Not only di... See more
Company details
Information provided by various external sources
Online retailer of eyecare products
Contact info
Unit 48 Longshot Lane, RG12 1RL, Bracknell
- 01753 318 000
- hello@eyecare-shop.co.uk
- eyecare-shop.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
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Great service
Easy to use website. Free postage over £25. Package arrive promptly. Great service all round.
20 April 2025
My order was dealt with very promptly…
My order was dealt with very promptly and arrived when expected. I also like the fact that postage is free over £25. Other companies charge unless you spend a lot more.
10 April 2025
Quick and efficient service
4 April 2025
Very quick and efficient service
Very quick and efficient service. Good range of products for eyecare and fair pricing.
1 April 2025
Incessant emails bugging you for…
Incessant emails bugging you for feedback . Here it is . Enjoy !
If I buy a newspaper in my local shop do am I asked to rush to Trustpilot to leave a review ? NO !
If I buy 2 kilos of potatoes at my local Greengrocer do they ask me to go online and leave a review ? NO !
23 March 2025
Reply from Eyecare Shop
As a small online business reviews are essential in helping us gain visibility in search engines and to help us compete against large busineses like Amazon. I appreciate its annoying getting requests, but a bad review is detrimental, which is unfair when we provided a good service otherwise. Your order was fulfilled and delivered within two days.
Fixing my mistake with no fuss
I made a mistake on an order and they fixed it immediately before it was despatched.
12 March 2025
Great place to shop
I have bought many times from the eye care shop and always been very satisfied. From ordering to delivery always a good experience
8 March 2025
Reliable efficient service
Goods despatched quickly. Despatch was tracked via Royal Mail on the day specified. Arrived well packaged.
Overall very good order to delivery process.
12 March 2025
Very quick delivery
Very quick delivery. Well wrapped. Good range of glassses, good value for money would reccomend.
12 March 2025
At least eyes are not teeth
3 bottles of saline solution and a rubber thing to insert lenses with.
Rubber thing is far too expensive for what it is but no different to every other similar website on earth.
Ordered - arrived within a few days - good
5 March 2025
Great service as usual
Great service as usual and good range of competitively priced products.
17 February 2025
The speed was wonderful they're…
The speed was wonderful they're important products so need to arrive soonest which they did well packed too very impressed for the life of me I can't remember the actual date but all I remember is how fast the product arrived
3 March 2025
Arrived quickly in excellent condition…
Arrived quickly in excellent condition and as ordered. please with purchase and have purchased the same before as product does the job and at a reasonable price
23 February 2025
The company was very helpful and…
The company was very helpful and checked if I was ordering the correct dry eye drops before putting the order through
6 January 2025
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