Can't fault the service. Ordering on line is quick and easy with a great range of quality products available at reasonable prices. Their minimum order (£25) for free postage is good and they have qua... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been happily using Eyecare Shop for a while now and would definitely recommend them. Their customer service is excellent. A recent order had an issue with the wrong item being sent. They recti... See more
The description of the drops was accurate and having an expiry date was very useful. Although the website was not the best and delivery info a little confusing the service was excellent. The order was... See more
This is not my first time ordering from here, and it surely won’t be the last. My items arrived early, which is very important for someone with keratoconus, especially when life gets busy. Not only di... See more
Company details
Information provided by various external sources
Online retailer of eyecare products
Contact info
Unit 48 Longshot Lane, RG12 1RL, Bracknell
- 01753 318 000
- hello@eyecare-shop.co.uk
- eyecare-shop.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Protein remover tablets promptly!
I needed protein remover tablets for rigid gas perm contact lenses. They’re becoming more difficult to obtain. Eyecare Shop delivered very promptly at a reasonable price.
23 March 2026
Order arrived as expected
24 March 2026
Easy to navigate website with products…
Easy to navigate website with products unavailable elsewhere. Shipping was decent and on time.
27 March 2026
Fast and efficient delivery and priced…
Fast and efficient delivery and priced competitively - would recommend
16 March 2026
If it’s advertised as £8.95 a bottle…
Oté Clean - If it’s advertised as £8.95 a bottle how come the price for the triple pack ( multiple purchase so a discounted price?) is £34.35?
26 March 2026
Unprompted review
Reply from Eyecare Shop
We don't have a record of you as a customer - you appear to have reviewed us without any invite. We therefore can't answer your query, as we don't know which product you are referring to. Please could you email us with a link to the product in question and we will be happy to respond directly to you.
Always prompt and great service.
18 March 2026
Always good service and prompt delivery…
Always good service and prompt delivery use every time
7 March 2026
Have been using Eyecare Shop for…
Have been using Eyecare Shop for several years now and they have never let me down. Excellent, reliable delivery of my product. Would definitely recommend this business.
27 February 2026
Competitive prices
The prices are very competitive, and there is a discount incentive to come back and shop again!
26 February 2026
Easy to order and arrived very quickly
Easy to order and arrived very quickly. Competitive price
23 February 2026
Good price & quick delivery
Good price & quick delivery. Would definitely use Eyecare Shop again.
17 February 2026
A reliable company with excellent range of products
Ease of ordering and very speedy delivery.
When I enquired about loyalty scheme I was given an immediate response and some helpful advice.
10 February 2026
Trouble taken so that I didn't have any difficulty
The firm has two websites. The one I was on made it a little difficult to redeem loyalty points. With no trouble to me, I was swapped over along with my points so I can use them the next time I need to buy the contact lens solutions.
17 February 2026
Quick delivery as usual.
8 February 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.