Express bike insurance Reviews 

4,048
•
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably affordable insurance premiums and the exceptionally simple website that makes purchasing and managing policies quick, smooth, and completely straightforward for everyone. People also appreciate the friendly staff and wonderful overall service, noting that finding reliable cover is entirely stress-free, highly efficient, and very cost-effective. However, some reviewers were not happy with unexpected extra charges encountered when attempting to change policy details, renew expired coverage, or update vehicle information. Consumers additionally noted that standard cancellation fees and higher quotes for mid-term modifications noticeably increased their overall expenses during the year.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive quotes and significant... See more

User experience

People report positive experiences with user experience, highlighting that online quotes and purchases are... See more

Service

Customers consistently note positive experiences with service, highlighting great online platforms, very fast... See more

Value for money

Consumers find value for money to be an area of great satisfaction, frequently praising competitive premiums... See more

Website

Clients share positive opinions on website, frequently praising the fast online quotes and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with express twice in as many weeks when i needed help getting an extra bike on my existing plan then taking it back off again to start a new policy that i could add a named driver on as we ha... See more

Company replied

Rated 5 out of 5 stars

Purchased this policy via a comparison site. Had never heard of this company before but the price was so amazingly reasonable thought it was a scam somehow so came out deleted all history and cookies... See more

Company replied

Rated 5 out of 5 stars

Missus does this for me as it’s her job but I had to sit in and give some info. Process was easy to follow and reasonably clear. Just had issues with accident description. Price came up and allowed us... See more

Company replied

Rated 5 out of 5 stars

Sorted out cover for all my motorcycles under one policy and saved me money. The agent was super helpful, professional, friendly and knowledgeable ;though it did take three separate attempts to get... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Insurance Agency
  4. Motorcycle Insurance Agency

Written by the company

At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(4,048)

1,237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service

18 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to post your review today.

It is brilliant to hear that you had such a seamless experience during your recent interaction with us.

If there is anything else we can do for you going forward, please do not hesitate to contact us.

Kind regards, Rachel @ Express Insurance Services

Rated 5 out of 5 stars

Price is good 👍

Price is good 👍

18 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to post your feedback today.

It is fantastic to hear that you secured such a competitive figure for your cover.

If you ever need any additional support in the future, please feel free to reach out to us.

Kind regards, Rachel @ Express Insurance Services

Rated 5 out of 5 stars

Great price

Great price for insuring scooters

18 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for leaving a review.

It is brilliant to hear that you found such a competitive premium when getting your two-wheeler covered.

If you ever need any support from us in the future, we are always on hand to help.

Kind regards,
Vicky @ Express Insurance Services

Rated 1 out of 5 stars

Not possible to speak to the adviser

Not possible to speak to the adviser. Avoid this company. As soon as my policy is finished i am leaving and using another company. This one is just joke.

18 September 2026
Unprompted review
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback. We're sorry to hear that you've been disappointed with your experience and found it difficult to speak with an adviser. We understand how frustrating this can be and appreciate you taking the time to share your concerns. Your comments will be taken on board as we continue to review and improve the service we provide to our customers.

Kind regards,

Chris @ Express Insurance Services

Rated 5 out of 5 stars

Simple and easy to use system

Simple and easy to use system

11 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for letting us know how you found our service.

We are delighted that navigating our setup was so straightforward and hassle-free for you.

If you ever need any more help from us, we are always happy to assist.

Kind regards,
Vicky @ Express Insurance Services

Rated 3 out of 5 stars

I believed I filled out all questions accurately

I believed I filled out all questions to the best of my Knowledge, yet tou added another£29 to my policy after Ihad commited?

16 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback. We're sorry to hear that you were disappointed by the change to your premium after purchasing your policy.

We understand that you completed the application to the best of your knowledge, and it can be frustrating to see an additional charge applied afterwards. In some cases, if new information comes to light during validation checks or details need to be amended after the quote is generated, the premium may be recalculated.

We appreciate that this may not have been the outcome you expected, and we're sorry for any frustration caused. Thank you for taking the time to share your experience.

Kind regards,

Chris @ Express Insurance Services

Rated 5 out of 5 stars

Easy to set up an use

Easy to set up an use

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave us a review.

We are delighted to hear that you found arranging your cover simple and that our system was smooth to manage.

If you ever need any further support from us, please feel free to reach out.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

Easy to get insured

Easy to get insured

7 March 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave us a review.

We are delighted that setting up your cover was such a smooth and hassle-free experience.

If there is anything else you need from us in the future, please feel free to reach out.

Kind regards, Rachel @ Express Insurance Services

Rated 5 out of 5 stars

got decent insurance with the minimum…

got decent insurance with the minimum of fuss at the right price

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your thoughts on your experience.

It is fantastic to hear that securing your cover was completely hassle-free and that you secured a fantastic rate.

If there is ever anything more we can assist you with, please do not hesitate to reach out.

Kind regards, Rachel @ Express Insurance Services

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, reasonable premium and simple online renewal process.

15 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for leaving a review for us today.

It is brilliant to hear that you found the entire renewal journey so straightforward and were happy with the cost of keeping your vehicle covered.

Should you need a hand with anything else moving forward, our team is always on standby to help.

Kind regards,
Rachel @ Express Insurance Services

Rated 5 out of 5 stars

Easy and price competitive

Easy and price competitive. Have not had to make a claim (touch wood!) but no reason to doubt.

16 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review about your experience.

It is brilliant to hear that setting things up went smoothly and that you were pleased with the value of your quote, and we share your hope that you will not end up needing to use your cover.

Should you ever need anything else, please do reach out to us.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave a review.

It is brilliant to hear that our team managed to arrange your cover so promptly and without any delay.

If there is anything else you ever need, we are always more than happy to assist.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

Have been with Bikesure for a long time

Have been with bike sure for a long time ,only thing is I have to ring them and I get a cheaper renewal ,than what they quote, which is annoying as they should be sending you their cheapest away

4 March 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review and share your feedback with us.

It is completely understandable how frustrating it must be to spend time on the phone just to get a lower figure that could have been offered from the start, though we are pleased we were able to bring your cost down in the end.

Should you ever need anything else from our team, please do reach out.

Kind regards, Tahara @ Express Insurance Services

Rated 1 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for your review. We're sorry to hear that you'd like to cancel your automatic renewal.

We understand that customers want to remain in control of how their policies renew, and we're sorry if this has caused any frustration. To ensure your automatic renewal is cancelled and your preferences are updated correctly, please contact us directly and a member of the team will be happy to assist.

If you would like to discuss your concerns or log a complaint, please contact us via the link below:

www.expressbikeinsurance.com/contact-us

Thank you for taking the time to share your feedback.

Kind regards

Chelsea @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review.

It is wonderful to hear that your experience went so smoothly and that our rate hit the mark for you.

Please reach out if we can ever be of support with anything else.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Insurance Renewal

Easy to deal with and a very competitive price, 10/10

6 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review and give such a great rating.

It is brilliant to hear that setting up your cover went so smoothly and that our premium came out on top for you.

Please do reach out if there is ever anything further we can assist you with.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Excellent all throughout

Excellent all throughout

8 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for leaving us a review and sharing your experience.

It is fantastic to hear that your experience with us was top-tier from start to finish. We always strive to make things smooth and hassle-free, so knowing we hit the mark for you means a great deal to our team.

If there is anything else we can do to help you in the future, please feel free to reach out anytime.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

It was so easy to get my insuran easy processance,no…

It was so easy to get my insurance,no lengthy form filling it took just minuets to complete

21 August 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for letting us know about your experience.

Getting set up online should always feel quick and uncomplicated, so it is brilliant to know you were sorted out in just moments without any unnecessary hassle.

We are right here if you need anything else going forward.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

Simple to join.

14 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your feedback with us.

We are delighted to hear that setting up your agreement with our team was such an easy and seamless process.

Please reach out if there is anything further we can do to support you.

Kind regards,
Rachel @ Express Insurance Services

Rated 5 out of 5 stars

Biker mice…

Was straight forward to insure and happy with the price.Thanks

6 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave a review.

It is great to hear that setting up your cover went so smoothly and that you were pleased with the value of your quote.

If you ever need a hand with anything else, please get in touch with our team.

Kind regards, Tahara @ Express Insurance Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look