Express bike insurance Reviews 

4,049
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the remarkably affordable insurance premiums and the exceptionally simple website that makes purchasing and managing policies quick, smooth, and completely straightforward for everyone. People also appreciate the friendly staff and wonderful overall service, noting that finding reliable cover is entirely stress-free, highly efficient, and very cost-effective. However, some reviewers were not happy with unexpected extra charges encountered when attempting to change policy details, renew expired coverage, or update vehicle information. Consumers additionally noted that standard cancellation fees and higher quotes for mid-term modifications noticeably increased their overall expenses during the year.

What people talk about most

Price

Users describe positive interactions with price, frequently highlighting competitive quotes and significant... See more

User experience

People report positive experiences with user experience, highlighting that online quotes and purchases are... See more

Service

Customers consistently note positive experiences with service, highlighting great online platforms, very fast... See more

Value for money

Consumers find value for money to be an area of great satisfaction, frequently praising competitive premiums... See more

Website

Clients share positive opinions on website, frequently praising the fast online quotes and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealt with express twice in as many weeks when i needed help getting an extra bike on my existing plan then taking it back off again to start a new policy that i could add a named driver on as we ha... See more

Company replied

Rated 5 out of 5 stars

Purchased this policy via a comparison site. Had never heard of this company before but the price was so amazingly reasonable thought it was a scam somehow so came out deleted all history and cookies... See more

Company replied

Rated 5 out of 5 stars

Missus does this for me as it’s her job but I had to sit in and give some info. Process was easy to follow and reasonably clear. Just had issues with accident description. Price came up and allowed us... See more

Company replied

Rated 5 out of 5 stars

Sorted out cover for all my motorcycles under one policy and saved me money. The agent was super helpful, professional, friendly and knowledgeable ;though it did take three separate attempts to get... See more

Company replied


Company details

  1. Insurance Broker
  2. also in
  3. Insurance Agency
  4. Motorcycle Insurance Agency

Written by the company

At Express Insurance services, we’re avid biking enthusiasts like you. We know that your bike needs specialist cover. And it’s that knowledge that has made us one of the UK’s established bike insurance policy providers. It doesn’t matter whether you use your bike to commute to work, relax at the weekend or get into some serious off-road action – we’ll help you get the right insurance to suit your needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

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4.6

All reviews

(4,049)

1,239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Biker mice…

Was straight forward to insure and happy with the price.Thanks

6 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave a review.

It is great to hear that setting up your cover went so smoothly and that you were pleased with the value of your quote.

If you ever need a hand with anything else, please get in touch with our team.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Fast and a good price

Fast and a good price

6 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review.

It is great to hear that setting up your cover was completed so swiftly and that you felt the overall cost was very reasonable.

If you ever need any further support, please get in touch with us.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review.

It is wonderful to hear that you were pleased with the overall cost of your premium and managed to secure the exact protection you were looking for.

Should you ever require any extra support from us, please do not hesitate to contact us.

Kind regards, Tahara @ Express Insurance Services

Rated 4 out of 5 stars

Quick and efficient

Easy and straight forward

4 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for getting in touch to share your experience with us.

We are delighted that you found our process simple and hassle-free to complete.

If you ever require any further support from us, please do not hesitate to reach out.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

Positive Review.

Very easy to book on line.

4 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your thoughts with us.

It is wonderful to hear that arranging your cover through our website was such a hassle-free process.

If you ever need any support from us in the future, please do get in touch.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

Good customer service

Quick and simple

2 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your thoughts on your experience.

It is brilliant to hear that setting everything up was so straightforward and took just a matter of moments to get covered.

If you ever need a hand with anything else, please feel free to reach out to us.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

Really easy to deal with

10 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for leaving a review.

It is wonderful to hear that your experience with us was smooth and hassle-free from start to finish.

Please let us know if we can assist you with anything else in the future.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

Easy and quick to set up insurance

Easy and quick to set up insurance for my vintage chopper, now I can take her out for a Sunday coffee bike met at Supper Sausage

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to share your feedback with us.

We are delighted to hear that securing coverage for your classic bike was such a smooth and hassle-free process and that you are all set to head out to your weekend meet-ups.

Should you ever need anything else from us, please feel free to reach out to our team.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for letting us know about your positive experience.

It is wonderful to hear that every aspect of our service met your expectations so well.

If you ever need any support from us, please feel free to reach out.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

Great price easy to deal with this…

Great price easy to deal with this company

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to write a review.

It is wonderful to hear that you secured such a competitive premium and found your interaction with us so straightforward.

Please reach out if you ever require any further support.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to share your feedback with us.

It is fantastic to hear that you had such a pleasant experience with our team members and found everyone so eager to assist.

Should you ever need any support from us in the future, please feel free to reach out.

Kind regards, Leanne @ Express Insurance Services

Rated 1 out of 5 stars

Update your website.

Phone numbers on website inactive. Live chat doesn’t work. Heaven forbid you make the most minor change on your policy. Getting charged just for breathing. Cancellation fee as standard. Just straight up trash experience for bike insurance.

9 September 2026
Unprompted review
Express bike insurance logo

Reply from Express bike insurance

Thank you for your feedback. We're sorry to hear that you've had such a frustrating experience.

We understand how disappointing it can be when you're unable to reach us through the available contact channels or when changes to a policy result in additional charges. We appreciate that these situations can leave a negative impression of the service provided.

Any fees associated with policy amendments or cancellations are detailed within the policy terms and conditions, but we recognise that this does not lessen the frustration when you need assistance and cannot access support as expected.

Your comments regarding our phone lines, live chat service, and policy charges have been noted and will be shared with the relevant team for review. Thank you for taking the time to leave your feedback.

Kind regards,

Chris @ Express Insurance Services

Rated 5 out of 5 stars

Very good and easy to talk to

Very good and easy to talk to

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your feedback with us.

We are delighted to hear that you had a smooth experience and felt well supported during your conversation with our team.

If you ever need any further help, please do reach out to us at any time.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.

9 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave us your feedback.

It is wonderful to hear that you had such a great experience with our team and felt well looked after.

If there is anything else we can do for you, please let us know.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

Good cover at a very decent price

Good cover at a very decent price. Hopefully I don't get to find out how well they perform in the case of a claim, but very happy so far

1 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for taking the time to share your feedback with us.

We are really pleased to hear that you found a policy that offers strong protection while keeping your costs down and that your experience with us has been smooth up to this point.

If there is anything else we can do to support you, please feel free to reach out.

Kind regards,
Vicky @ Express Insurance Services

Rated 5 out of 5 stars

very good people

very good people

1 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your thoughts with us.

It is wonderful to hear that you had such a positive interaction with our staff and felt well supported.

If you ever need any further help, please feel free to reach out to us.

Kind regards, Kirsty @ Express Insurance Services

Rated 5 out of 5 stars

a pleasure to deal with and a very…

a pleasure to deal with and a very resonablr price happy to ise again

1 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for taking the time to leave us a review.

It is fantastic to learn that your experience with us was so straightforward and that you felt you received brilliant value.

If you ever need any support from us again, please visit our online help page where our advisors will be more than happy to help.

Kind regards,
Rachael @ Express Insurance Services

Rated 5 out of 5 stars

Very easy to do and they sort queries…

Very easy to do and they sort queries out quickly and when you’ve got a lot of other things going on in your life this is very helpful as it’s one less thing to worry about thank you

4 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you so much for leaving us a review.

It is brilliant to hear that our team was able to resolve everything promptly for you, taking a bit of weight off your shoulders during a busy time.

If there is anything else we can do to assist you down the track, please feel free to reach back out.

Kind regards,
Rachael @ Express Insurance Services

Rated 5 out of 5 stars

Excellent service

Excellent service and prices

8 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for posting your review.

It is wonderful to know our team delivered top-notch support and that you were so pleased with the cost of your cover.

Please reach out to us if you ever require any support in the future.

Kind regards, Tahara @ Express Insurance Services

Rated 5 out of 5 stars

Very good very helpful

Very good very helpful

7 September 2026
Express bike insurance logo

Reply from Express bike insurance

Thank you for sharing your feedback with us today.

It is brilliant to hear that you had such a smooth experience and that our team provided support that truly made a difference.

If you ever need a hand in the future, we are always happy to help.

Kind regards, Tahara @ Express Insurance Services

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