Expat Tax Online Reviews 1,873

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Much better than Turbo Tax

I tried to use Turbo Tax, but since I no longer have a US address, I couldn't pay them.
Turbo Tax said my federal refund was $197, and I owed my state $744.
With Expat Tax Online, my federal refund was $995, and I owe $626 to my state. I saved $798 on my federal and $118 on my state!
They were thorough, timely, and reasonably priced.
I am very pleased!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Never disappointed!

I have been relying on Expat's tax services for the past several years and have never been disappointed. Communication is excellent at every step of the way, and my tax return is always prepared in a timely manner. This year, I was especially impressed with the new platform, which allows you to ask questions (and receive answers) immediately through chat while completing the questionnaire.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Streamlined Foreign Offshore Procedures

I used Expat Tax Online for a Streamlined Foreign Offshore Procedures filing after not having filed U.S. taxes for decades, and the experience exceeded my expectations.

As a U.S. citizen living in South Korea, my situation involved foreign earned income, FBARs, Social Security, and Korean pension income, so I needed a firm that truly understood expat-specific issues. They handled multiple years of returns along with all required FBAR filings as part of the Streamlined submission, and everything was organized clearly and professionally.

What stood out most was how well they guided me through the process. The instructions were precise (including how to properly label and mail the Streamlined package), and they were consistently responsive whenever I had questions. At no point did I feel lost, despite the complexity.

The pricing was very reasonable given the amount of work involved, with no surprise add-ons. After submitting, I was able to follow-up on everything through the IRS system, and my returns have already been accepted, with refunds issued for prior years. The entire process was completed within just a few months.

The biggest benefit is peace of mind. Going from years of non-filing to being fully compliant with the IRS is a huge weight off my shoulders.

I’ve since used them again for my current-year return, which was accepted without issue, and I plan to continue working with them going forward.

Highly recommended for any U.S. expat—especially those considering the Streamlined program.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

What a great experience with Expat Tax…

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer with the company we were using and they also raised their rates considerably. Our taxes were done quickly and when promised, using their online portal was easy. Jennie our coordinator has been amazing every step of the way! Thank you Jennie!!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online as able to guide me…

Expat Tax Online as able to guide me through the US tax system that was very alien to me with the end goal of renouncement that was completed.

I was able to understand the time lines and file appropriately. The main thing for me was being kept up-to-date with the overall process and stages. Online collection of tax details was easy as well as final review and the filing itself.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Ulebert and Jennie stars

Ulebert and Jennie were extremely helpful and responded super quickly to all my queries. The online system was quite a lot for me to collate old bank statements and filling it all in took time but I saved so much money (I am talking about £8,000)it was worth doing the leg work myself. As I said the consultants held my hand all the way and no question was a silly question. Thank you everyone

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

After using another online tax service the previous 2 years, I wasn’t happy with the service I received. I found Expat tax online to be a far better experience for a lot less money. Having to file a US return every year is a drag and Expat tax made it easy. Andrea was extremely responsive to any queries I had, and helped me through the process from start to finish. I will definitely be using them again moving forward and hope Andrea is still there next year.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Honestly, one of the best service providers for tax preparation I’ve ever come across. They’ve updated their process this past year, I thought last year‘s updates were amazing and this year‘s updates are even better and make the process that much more straightforward. I will of course be back next year and into the future.
Their team is all over it and are extremely pleasant to work with
Thanks so much again!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Polite and helpful - straightforward, efficent, informative and reliable, as well as extremely good value given the extortionate fees charged elsewhere.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Expat Tax Online were very good

Expat Tax Online were quick, correct, made sure I supplied all the necessary documentation and kept me informed of their progress. They are also priced reasonably and I feel confident that my US tax forms and FBAR’s are correct and will pass muster. I shall be using them again next year.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Great service again this year

Great service again this year! I’ve been using Expat Tax Online for a few years since they helped me get on track with the Amnesty Program. They continue to make the process as straightforward as possible, and are very responsive when questions do arise. I really liked the new portal this year, as well as the built-in chat system (where you message with an actual person) when you do have a question. Thanks again, Team!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Expat Tax Onlineat…

I had a fantastic experience with Expat Tax Online. They reached out to me early with my tax package, which gave me plenty of time to get everything sorted. Throughout the process, they were incredibly patient, never rushed me, and were genuinely pleasant every time we spoke.

Once I submitted my information, the service was impressively quick — my taxes were prepared much faster than I expected. Overall, the whole experience felt smooth, supportive, and very professional. Highly recommend.

28 March 2026
Unprompted review
Rated 4 out of 5 stars

Expat Tax makes filing easy for expats!!

Everything went pretty smooth. The customer service is great. I did struggle a bit this year completing the questionnaire on the iPad. I’ll go back to doing it on the computer next year. I have been using Expat Tax for over 5 years and they make filing for expats super easy and stress free!!

28 March 2026
Unprompted review

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