Expat Tax Online Reviews 1,874

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, helpfulness, and positive attitude. Many people appreciate the outstanding customer service, noting the personalized and understanding approach, as well as the prompt response times to their queries. The overall user experience is frequently described as smooth, efficient, and easy, making complex processes feel straightforward. However, some customers mentioned that the turnaround time for their tax preparation was not as quick as with other providers, and a few found the web portal initially challenging to use. Additionally, a small number of returning customers reported a less favorable experience when complications arose, indicating that while the service is generally excellent, occasional issues can occur.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the smooth, efficient, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, reliability, and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the responsiveness,... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and timely... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a great experience with Expat Tax Online! They are so responsive and answered all of my questions came up. We switched companies this year when our coordinator and tax preparer were no longer wit... See more

Rated 5 out of 5 stars

Another year, another faultless tax preparation by Expat Tax online. I’ve been a client for years and never had a complaint. They are very skilled professionals and make it all seem easy. Question... See more

Rated 5 out of 5 stars

As a complete US tax novice and a number of years of returns and F-Bars to deal with, expat tax online made the process as smooth and as simple for us as it could have been. 5 years of returns filed... See more

Rated 5 out of 5 stars

Expat Tax Online have been great. I was dreading completing the forms, but they made it very straightforward. Geraldine was great at supporting me through the first part of the process and didn’t mind... See more


Company details

  1. Tax Preparation Service

Written by the company

Low-Cost US Tax Preparation for Americans Living Abroad


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Outstanding all around!!

I've been a customer for a number of years now from when I completed the amnesty catch up to my yearly return and am very very pleased with the whole company!! The customer service is outstanding and if ever I have a question or need information they are on it and the follow up is reassuring. I'm kept in the loop every step of the way! I highly recommend going with them!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Consistently Excellent Service Over the Years

Been using Expat Tax Online for several years and the experience has always been great. Easy to navigate, quick responses, and consistently reliable service. A special shout out to Pauline, who’s been my go-to rep for years - always been fantastic to deal with!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

This is the 6th year I have engaged ExPat

This is the 6th year I have engaged ExPat Online to do my US tax returns and FBARS. The submissions have all been accepted by the IRS and Department of Treasury without issues. The best part is I have never had to pay any US taxes because we pay so much here in Canada. ExPat introduced a new platform for 2025 and I found it to be an improvement over the old platform. The staff I worked with at ExPat are great. If I have any questions or concerns they respond very quickly. Highly recommend these people.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

This is my fourth year filing my taxes with Expat Tax online and everyone I have dealt with has been super helpful . This year I had a few issues with the new portal they were using and I got prompt and friendly help from Pauline.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Consistently easy filing

Every year Expat Tax Online make filing my taxes and FBAR so easy. Pauline was so helpful and informative throughout the process. Thanks again.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended for expats looking for a seamless, professional experience!

Been using ExpatTaxOnline for a number of years now, and they consistently provide a great service! This year, our dedicated contact, Anna Dale, was absolutely fantastic. She did a great job of keeping us informed at every stage of the process and was quick to answer any questions we had. It’s a relief to have someone you can trust with filing your tax return every year.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service. Thanks Geraldine

Geraldine, who was the contact was helpful and very pleasant to deal with. She was always available to help.
Being the first time using Expat Tax Online I had many questions on the process which were answered quickly and all the service was efficient and informative. Extremely good value. I highly recommend Geraldine and look forward to dealing with her again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Smooth process

Despite the onerous paperwork involved, including many FBAR forms, Andrea and the team made the process really easy to get through and helped every step of the way. The cost of preparing the return was much less than that of a competitor I had used in the past, and my refund was deposited into my account just over two weeks after the return was filed. I will definitely be using this company again next year.

11 April 2026
Unprompted review
Rated 4 out of 5 stars

First Time Expat Filing

I had never filed taxes as an expat before and was incredibly nervous going into the process, but this company made everything so smooth and organized from start to finish. I never waited more than 12 hours for a personalized response, which made a huge difference in easing my anxiety.

The tax experts were calm, professional, and incredibly reassuring—even when I felt completely overwhelmed. They explained everything clearly and made sure I understood each step, which I really appreciated.

Everything was completed on time, and all documents were easy to access and review. I typically dread filing taxes, but this was by far the most painless experience I’ve ever had.

Highly recommend, especially if you’re feeling unsure or filing as an expat for the first time!

10 April 2026
Unprompted review

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