Executive Home Delivery Reviews 

755
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and punctuality, often noting that items arrive exactly when expected with prior notification. The staff consistently receives high marks for being polite, friendly, and professional, making the delivery process smooth and pleasant. People appreciate the excellent communication, including calls before arrival and tracking updates. Reviewers highlight the exceptional service, with delivery teams often assembling items, placing them in desired spots, and removing all packaging. The careful handling of products and property is also frequently mentioned, ensuring items arrive in perfect condition. This attentive approach contributes to a highly satisfactory overall experience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the helpfulness,... See more

Staff

Consumers find staff to be positive, consistently praising their politeness, efficiency, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the politeness, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with their purchases,... See more

Customer communications

Users describe positive interactions with contact, with many reviewers appreciating the proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from two polite efficient men, very refreshing when you live on the West Coast and items regularly arrive damaged with one driver. If only EHD could be used for everything

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down tw... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(755)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lazy Service

The delivery men told us that our bed wouldn’t fit up the stairs and that wasn’t their job anyway so just left it on the middle of our downstairs hall. It’s a two person job and I am 8 months pregnant. We called them immediately upon checking our email which told us they were supposed to deliver to our chosen room. They didn’t come back.
Although a little fiddly, my husband got help from brother in law and they were able to get it upstairs.
Definitely would never use this company again.

20 February 2026
Unprompted review
Executive Home Delivery logo

Reply from Executive Home Delivery

Hi Emma,

We’re sorry to hear you’re unhappy with your delivery experience.

Our crew felt the bed was too large to safely manoeuvre up the stairs without risking damage to the item or your property which we would have been liable for. The gentleman who accepted the delivery agreed to have the items left in the hallway and confirmed he would arrange help to move it upstairs.

We’re sorry if this wasn’t clearly communicated afterwards and understand how frustrating this must have felt. We’re pleased to hear it was successfully moved in the end, and we appreciate your feedback.

Rated 5 out of 5 stars

The team did an amazing job

The team did an amazing job. I was most impressed at the extra efforts they took to keep our carpets and space clean - it had been a very wet day, and they kept it impeccable. Super nice guys as well!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Executive Home Delivery team.

Excellent service from Executive Home Delivery. Good communication throughout the process, keeping me up to date on progress all the time.
My 2 hour delivery slot was given as between 14:32 and 16:32 and the goods arrived at 15:16 - well done lads! The 30 minute warning before they arrived was much appreciated, giving me time to 'clear the decks' ahead of their arrival. They were friendly, efficient and courteous, unpacking and checking over the goods meticulously, placing it where my wife indicated and they took away the packaging without having to be asked to do so.
All in all a very pleasant experience throughout; thank you for an exemplary service. We would have no hesitation in recommending this company and would certainly use them again if needed.
Ian Noble

16 February 2026
Unprompted review
Rated 5 out of 5 stars

To be perfectly honest

To be perfectly honest, the list would be shorter or non existent if I was to write down what went wrong.
The answer is: Nothing at all…. The guys were perfect.👌

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient

Service was very good, very quick and efficient. Very friendly as well and polite. The guys rang before arriving and assembled my dining table and chairs. Very satisfied!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Cozmo sofa delivery

The 2 delivery men arrived and put the sofa together. Wasn’t expecting this but seemingly had gold delivery. Really pleasant and helpful also took all rubbish away.
Great service thank you 🙏🏻

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Jim and Garry absolute stars 🌟

Jim and Garry were absolutely fantastic. Friendly, helpful and efficient. They communicated in advance of their arrival and helped me move my other sofas which hadn’t been collected ( but should have been). This was not their responsibility and I was stressing about this so much but they took it all in their stride. They are an asset to your company. Thank you !

5 February 2026
Unprompted review

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