Executive Home Delivery Reviews 

752
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and punctuality, often noting that items arrive exactly when expected with prior notification. The staff consistently receives high marks for being polite, friendly, and professional, making the delivery process smooth and pleasant. People appreciate the excellent communication, including calls before arrival and tracking updates. Reviewers highlight the exceptional service, with delivery teams often assembling items, placing them in desired spots, and removing all packaging. The careful handling of products and property is also frequently mentioned, ensuring items arrive in perfect condition. This attentive approach contributes to a highly satisfactory overall experience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the helpfulness,... See more

Staff

Consumers find staff to be positive, consistently praising their politeness, efficiency, and helpfulness.... See more

Service

Customers consistently note positive experiences with service, highlighting the politeness, efficiency, and... See more

Product

Reviewers highlight positive aspects of product, with many customers expressing delight with their purchases,... See more

Customer communications

Users describe positive interactions with contact, with many reviewers appreciating the proactive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from two polite efficient men, very refreshing when you live on the West Coast and items regularly arrive damaged with one driver. If only EHD could be used for everything

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Collection of my sofa,and chair and then delivered back. On time within time frame and a call prior to arrival as promised. Both staff were polite and friendly. Unwrapped and took away protectiv... See more

Rated 5 out of 5 stars

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down tw... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

752 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(752)

324 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How easy the delivery was.

I was able to track my order all the way and it arrived earlier than expected which was a bonus. Two really friendly guys brought my suite in took all wrapping off placed it where iwanted it.very efficent. Fantastic job.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

A reliable company


the firm gave a time slot for delivery and were actually 10 minutes early which was a bonus for me. The men were professional, making the delivery and set up of the item easy... no bother at all.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

True to their word

Timely delivery within the allocated slot, polite staff, they made sure they wouldn't knock anything down by requesting for any objects and picturevframes to be removed in advance. Professional.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service

The delivery arrived exactly when they said they would . The delivery team were very efficient, they had the furniture installed and unpacked in 20 minutes .
The two gentlemen were very polite and courteous and took all the packaging material away with them .
First class service.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

Two couches

Totally professional fantastic job done would recommend this company they treated our furniture with the upmost respect and they appeared to enjoy there work it makes such a difference

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Fast, efficient, punctual, considerate, polite, good communication. What more can you ask from a delivery company?

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic! Good communication, on time, careful delivery, unpacked the items, tidied away the packaging, and extremely pleasant people to speak with too.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Mattress Delivery

Great communication from the company.
The delivery guys were very polite, pleasant and respectful.
Thank you!
DAC

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Very well organised delivery and…

Very well organised delivery and communication in advance of it.
In my case delivery nearly failed because neither my phone nor the intercom at the building entrance were working properly at the time so that the team got the wrong impression that I was not at home and sent a failure message. I phoned the office to explain the situation. The delivery team came back to my house very soon and as they were real professionals, worked very fast, friendly and efficiently.

20 February 2026
Unprompted review
Rated 1 out of 5 stars

Lazy Service

The delivery men told us that our bed wouldn’t fit up the stairs and that wasn’t their job anyway so just left it on the middle of our downstairs hall. It’s a two person job and I am 8 months pregnant. We called them immediately upon checking our email which told us they were supposed to deliver to our chosen room. They didn’t come back.
Although a little fiddly, my husband got help from brother in law and they were able to get it upstairs.
Definitely would never use this company again.

20 February 2026
Unprompted review
Executive Home Delivery logo

Reply from Executive Home Delivery

Hi Emma,

We’re sorry to hear you’re unhappy with your delivery experience.

Our crew felt the bed was too large to safely manoeuvre up the stairs without risking damage to the item or your property which we would have been liable for. The gentleman who accepted the delivery agreed to have the items left in the hallway and confirmed he would arrange help to move it upstairs.

We’re sorry if this wasn’t clearly communicated afterwards and understand how frustrating this must have felt. We’re pleased to hear it was successfully moved in the end, and we appreciate your feedback.

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