I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more
Company replied
My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more
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When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Exchange Life
Hi Abhi,
We're thrilled to hear that. We'll be sure to pass along your kind words, as feedback like this means a lot to our team.
We work hard to provide the kind of personal care and support that customers deserve, so it's wonderful to know that stood out during your experience. We hope to help you add many more travel memories to your collection in the future.
Impressed with updates and quick response.
So impressed with the updates regarding my order and the quick response I had regarding a charm.
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Randee,
We're so pleased to hear that you were impressed with the updates throughout your order and the quick support you received regarding your charm. We believe great communication is just as important as creating great products, so it's wonderful to know that stood out during your experience.
We genuinely care about keeping our customers informed and making sure any issues are resolved as quickly as possible. We hope to help you add many more travel memories to your collection in the future.
Superb
I ordered 11 flags. The flags have beautifull bright colours and they are made from a really good material. Each flag has its own little keychain, so you can move the flags around on the bracelet. I heartily recommend them. Good quality, quick delivery. And on top I received for free a beautifull travel case for jewellery.
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Delia,
We're delighted to hear that you loved the bright colors, quality, and flexibility of the charms. Being able to move the flags around and customize your bracelet is one of our favorite features too, as every collection tells a unique travel story.
It's also lovely to hear that the travel jewelry case was a welcome surprise. We love adding little extras that make the experience even more special.
Thank you for your recommendation and for your support. We hope your 11 flags are just the beginning and that we'll be able to help you celebrate many more adventures in the future.
Great quality products
Great quality products, order was tracked and kept me updated the whole time. Will definitely keep ordering more
15 June 2026
Unprompted review
Reply from Exchange Life
Hi Charlie,
We're delighted to hear that you were happy with both the quality of your collection and the communication throughout the delivery process. We work hard to keep our customers informed every step of the way, so it's great to know that made a difference.
The fact that you're already planning to order more is the biggest compliment we could receive! We're incredibly grateful for your support and look forward to helping you add many more memories and destinations to your collection.
This is the best thing to commemorate…
This is the best thing to commemorate every place that we’ve been and we’ve been to a lot of places worldwide!
9 June 2026
Unprompted review
Reply from Exchange Life
Hi Melissa,
We love hearing from travelers who have explored so much of the world, and we're honored that Exchange Life has become the way you choose to celebrate those memories. Every charm represents a story, an adventure, and a place that's been part of your journey.
That's exactly what inspired us to create these collections in the first place: a simple way to carry a lifetime of travel memories wherever you go. We can't wait to help you commemorate the next places on your travel list too!
Adorable, Well Made, Good Product
I ordered numerous of the adorable charms to celebrate my travels throughout my life. In the beginning there was a problem with the order but Exchange Life went above and beyond to correct the problem. The charms are so unique, the surprise free gifts were wonderful. They use great little boxes and I look forward to showing off their product highlighting my travels. Thank you for your product, attention and care to solving the problem.
28 May 2026
Unprompted review
Reply from Exchange Life
Hi Vic,
We're delighted to hear that you're enjoying your collection and that the charms are helping you celebrate a lifetime of travels. Every flag represents a memory, and we love knowing they'll be a part of sharing your adventures with others.
We're also grateful for your understanding when there was an issue with the order. As a small business, we know we're not perfect, but we always aim to go above and beyond to make things right. Hearing that you felt cared for throughout the process means a great deal to us.
We're so glad you enjoyed the surprise gifts and presentation boxes too. Thank you for your support, and we can't wait to help you add even more memories to your collection in the future.
Great company
Easy to order. If any item is delayed you are informed straight away. A very friendly company.
15 May 2026
Unprompted review
Reply from Exchange Life
Hi Julie,
We're so pleased to hear that you found the ordering process easy and appreciated being kept informed when there were any delays. We believe honest communication is incredibly important, and we'd always rather keep our customers updated than leave them wondering.
Your comment about us being a friendly company means a lot too. As a small business, we work hard to make every customer feel looked after from the moment they place an order. We hope to help you add many more memories to your collection in the future.
Brilliant communication all the way…
Brilliant communication all the way from placing my order. Very happy with my purchases.
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Linda,
We're delighted to hear that you felt well informed throughout the entire process. We believe great communication is just as important as the product itself, so it's wonderful to know that stood out during your experience.
Most importantly, we're so happy that you're pleased with your purchases. As a small business, feedback like yours means a great deal to us and helps us continue doing what we love. We hope to help you add many more travel memories to your collection in the future.
These charms were my wife's favorite…
These charms were my wife's favorite Mother's Day gift because they represented all of our life travels together. These are quality pieces that look great as a bracelet, necklace or in her case, attached to a key chain that is attached to her travel bag. They look great and she gets a lot of compliments on them.
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Tim,
We're honored that the charms became your wife's favorite Mother's Day gift. There's something incredibly special about being able to carry the memories of a lifetime of travels together, and we love that she found the perfect way to display them on her travel bag.
It's also wonderful to hear that she's receiving compliments on them. That's one of our favorite things about these collections, every charm sparks a story and a memory from somewhere you've been together.
Thank you for choosing Exchange Life for such a thoughtful gift. We hope the two of you continue creating new adventures and adding many more charms to the collection in the years ahead.
Took care of my issue right away
I bought a bracelet for my daughter’s birthday and one of the charms was broken. They took care of my issue right away. I didn’t have to argue or fight with them at all. They gave me two free charms for my troubles. Very pleasant experience!
15 June 2026
Unprompted review
Reply from Exchange Life
Hi Laura,
We're sorry that one of the charms arrived broken, especially when it was a gift for your daughter's birthday. However, we're so pleased that our team was able to resolve the issue quickly and make things right without any hassle.
We believe that when something goes wrong, the important thing is how it's handled, so we're delighted to hear that the process was easy and pleasant for you. We hope the extra charms were a nice surprise too! We hope your daughter loves her collection and that it continues to grow with many more special memories in the future.
I was so happy when I found your site
I was so happy when I found your site. I collect small globes from around the world but this is perfect way to treasure the memories of my travels. I ordered 30 flags and couldn’t be happier with my key chain. Now I can take my memories everywhere I go and share my experiences with everyone.
Thank you
Caroline
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Caroline,
We love that you were already collecting small globes from around the world and discovered Exchange Life as another way to celebrate your travels. Having 30 flags on your keychain is an incredible collection, and what a wonderful way to carry those memories with you wherever you go.
One of our favorite things about these collections is how they spark conversations and stories, and it sounds like yours is doing exactly that. Every flag represents an adventure, a memory, and a piece of your journey. We can't wait to help you add even more flags as your travels continue.
Gift for my granddaughter
These charms are a gift for my granddaughter who spent her college Junior year spring semester in Florence, Italy, and was able to travel …..
8 June 2026
Unprompted review
Reply from Exchange Life
Hi Constance,
What a meaningful gift for your granddaughter. A junior year abroad in Florence, along with all the travels that came with it, is such a special chapter of life, and we're honored that our charms can help preserve those memories for years to come.
One of the things we love most about Exchange Life is seeing collections tell real stories, and hers sounds like the beginning of a wonderful travel journey. We hope she enjoys looking back on those adventures every time she sees her charms.
Super cute charms
Super cute charms. Love them. Great delivery. Great customer service. Great quality. Coming back for more
29 May 2026
Unprompted review
Reply from Exchange Life
Hi Miyoshi,
We're thrilled to hear that you love your charms and that the quality, delivery, and customer service all lived up to expectations. Creating beautiful keepsakes that travelers can treasure is exactly what we're passionate about.
The best part of any collection is that it's never quite finished, so we're especially excited to hear you'll be coming back for more! We can't wait to help you add even more memories and adventures to your collection.
A description misunderstanding fixed!
I misunderstood an extra key ring for extra key fob. I proceeded to order two charms each for my best friend and I for the countries we have visited. You guys wrote, asking how I liked the product and I replied with what had happened and by the end of the day you fixed the situation. Your emails were fast and respectful. You took in what I had said, acknowledged my problem and rectified what was my apparent misunderstanding of a description. Thank you for your kind service and attention to detail.
14 June 2026
Unprompted review
Reply from Exchange Life
Hi Terri,
We're so glad we were able to help resolve the misunderstanding and make things right for you. One thing we always strive for is listening carefully, understanding the situation, and finding the best solution possible, so it's wonderful to hear that came through in our communication.
We especially love that you and your best friend are collecting charms from the countries you've visited together. That's exactly the kind of story that inspired Exchange Life in the first place.
We hope you and your friend continue making memories and adding many more charms to your collections in the years ahead.
Keychain with maps
This company has amazing customer service and the products are fabulous! The shipping was very quick and I will buy again in the future.
6 June 2026
Unprompted review
Reply from Exchange Life
Hi Ray,
We're delighted to hear that you loved your keychain and map charms, and that both the product quality and customer service stood out to you. Creating meaningful keepsakes and providing a great experience from start to finish is exactly what we strive for.
It means so much to hear that you'd choose to shop with us again. We can't wait to help you add more destinations and memories to your collection in the future.
A great way to remember your journey
We have dear friends that we travel with 2-3 times a year. I wanted a way to chronicle our adventures when an ad with beautiful flags appeared on my social media. The company was called Exchange Life. I went to their website, read about the company and looked at reviews. When I ordered, I took advantage of the 2 for 1 offer. The products are beautiful and it will be easy to add to the collection!
14 June 2026
Unprompted review
Reply from Exchange Life
Hi Melanie,
Thank you for your lovely review. We love that you discovered us while looking for a way to celebrate your adventures and create a collection that tells your travel story.
We're delighted you took advantage of the offer and that you're happy with your charms. The best part is that your collection can keep growing with every new destination you visit. We can't wait to be part of your future adventures.
Manufacturing/Communication
Due to a manufacturing issue, the order was delayed, however, and some communication issues, but all have been resolved and the bracelet arrived safe and sound. And is beautiful and delicate. Thank you.
15 June 2026
Unprompted review
Reply from Exchange Life
Hi LB,
Thank you for your patience and understanding throughout the process.
We're sorry again for the delay and the communication hiccups along the way, but we're delighted to hear that everything was resolved and that your bracelet arrived safely. Hearing that you find it beautiful and delicate makes us so happy. We hope your bracelet brings back wonderful memories for years to come.
Classy and lovely
I adore my charms and travel box and everything in it, I’ll be sure to make more purchases to really get it stocked up the more I travel.
I really love the quality and tastefulness of exchange life, it’s so unique and classy.
Also, the customer service has been amazing throughout, so kind and attentive, cannot fault anything at all, genuinely.
15 June 2026
Unprompted review
Reply from Exchange Life
Hi LN,
We're so happy that you love your charms, travel box, and collection so far. We put a lot of thought into creating something that feels both meaningful and elegant, so hearing words like "unique" and "classy" means a lot.
We're also incredibly grateful for your kind comments about our customer service. We genuinely care about every customer and every order, so feedback like this keeps us going. We can't wait to help you fill that collection with many more memories from future travels.
Great customer service
Great customer service. One clasp was broken on a flag when I opened the package. Very responsive to replace it. Thank you.
14 June 2026
Unprompted review
Reply from Exchange Life
Hi Linda,
We're sorry that one of the clasps arrived broken, but we're glad our team was able to respond quickly and arrange a replacement for you. We always want our customers to receive products they can enjoy with complete confidence.
Thank you for your patience and for your support. We hope your collection continues to grow with many wonderful travel memories.
Amazing i love it
15 June 2026
Unprompted review
Reply from Exchange Life
Hi Sebastian,
Short and sweet, but we absolutely love it. We're so happy to hear you're enjoying your collection. We hope to help you add many more travel memories in the future.
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