I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more
Company replied
My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more
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When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Customer service is fantastic
Customer service is fantastic, kept informed every step of the way from ordering to delivery.
I had a slight problem with one of the 4 orders I made and this was resolved immediately.
Would definitely recommend
The bracelet and charms are of good quality and exceptional value
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Deborah,
We're delighted to hear that you felt supported and informed throughout the entire process. Keeping our customers updated every step of the way is something we care deeply about, so it's great to know that stood out to you.
We're also pleased that the issue with one of your orders was resolved quickly. We always aim to make things right as soon as possible and ensure every customer has a positive experience.
We hope you continue enjoying your bracelet and charms and look forward to helping you add even more memories in the future.
Service Excellence
The responses were quick and the team were willing to go above and beyond to assist.
Excellent service!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Kavisha,
We're delighted to hear that our team was able to assist you quickly and go above and beyond to help. Providing exceptional support is something we take great pride in, so your feedback means a lot to us.
We genuinely appreciate your support and are grateful that you took the time to share your experience.
Reply from Exchange Life
Hi Jasmine,
We're so pleased to hear that you were happy with the speed of our service. We know how important timely support and communication are, and we're glad we could deliver that for you.
We hope to be part of many more travel memories in the future.
Excellent service
Excellent service, quality and communication.
They are the best
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Larry,
We're thrilled to hear that you were happy with the service, quality, and communication you received. Hearing that you consider us "the best" is an incredible compliment and means so much to our entire team. Feedback like yours keeps us motivated to continue providing the very best experience possible.
These little flag tokens are great
These little flag tokens are great. Nice quality and colors. Prices are good too compared to other companies. Love my little collection and can't wait to add more as I travel. Great gifts for people who love to travel. Small nought Keychain to fit nicely on your purse or backpack. Will be ordering more. Love the free gifts too. Was a great touch and bonus. Shipping was ok. About 2 weeks from order. Not too long of a wait.
4 June 2026
Unprompted review
Reply from Exchange Life
Hi Jacquelynn,
We're delighted that you love your growing collection and appreciate the quality, colors, and value of the charms. It's wonderful to hear that they fit perfectly on your purse or backpack and that you're already looking forward to adding more as you continue traveling.
We're also glad you enjoyed the free gifts. We love surprising our customers with those extra touches, and it's great to know they made your experience even more special. We can't wait to help you celebrate many more adventures in the future.
Great quality charms
Great quality charms with a really good range of countries and states.
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Jan,
We're so happy to hear that you're enjoying the quality of your charms and the wide selection of countries and states available. We know how important it is for travelers to be able to find the places that matter most to them, so we're constantly working to expand our collection.
We look forward to helping you add even more destinations to your collection in the future.
Excellent Company and Product!!!
The people and their product is amazing!
I truly have never encountered a more “quality service” oriented company!
Their word, their commitment and their product all go hand in hand and it’s superb.
A truly 100% customer satisfaction mantra.
I look forward to their quality product and the communication between them and us, their customer service is superb!
26 March 2026
Unprompted review
Reply from Exchange Life
Hi Gail,
Reading your review truly means the world to us. We work hard to ensure that our products, communication, and customer experience all reflect the values we believe in, so hearing that you've had such a positive experience is incredibly rewarding.
Your comments about our commitment, service, and dedication to customer satisfaction are deeply appreciated. Reviews like yours inspire us to keep improving and continue creating meaningful keepsakes for travelers around the world.
We look forward to celebrating many more memories and adventures with you in the years ahead.
Reply from Exchange Life
Hi Jon,
Short and sweet, but we love it. We're delighted to hear that you had a great experience and are happy with your collection. We hope your charms bring back wonderful memories and that we can help you add many more in the future.
Lovely momentos
I bought this for my son for his 25th birthday. He loves to travel and I have encouraged him to travel as memories like those stick with us far longer than material things, however when I saw the Exchange life range I thought it was a great way to help remember all those fab places he's been. I got the bag chain and flags for the countries he's been to. One or two said they weren't yet available but it was good to see they are coming soon. We also got a free gift which I think is the bracelet. I had a little look to check everything was ok and it seems to be but his birthday isnt till the end of June so will know for sure then. It's all come in a lovely little case too. So from what ive seen, it looks super, the quality looks really nice and I hope he will love it!!!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Melanie,
What a wonderful 25th birthday gift for your son. We completely agree that travel memories last a lifetime, and we love that you've found a way to help him celebrate all the incredible places he's already explored.
The bag chain and country flags make such a meaningful collection, and we're glad you noticed that even more destinations are being added to the range. We hope the free gift and travel case make the experience even more special when he opens everything on his birthday.
Thank you for choosing Exchange Life for such an important gift, and we hope your son absolutely loves it when the big day arrives.
Reply from Exchange Life
Hi Simone,
We're delighted to hear that your order met your expectations and that you're happy with how everything looks. That's exactly what we strive for: creating meaningful keepsakes that arrive just as customers imagined them.
We hope your collection brings back wonderful memories and continues to grow with future adventures.
Wonderful People
It was great having a conversation. I appreciate your understanding how special the charms are to me as I collect one for each country visited. And I love your product!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Samuraineko,
We really enjoyed reading this. One of the things we love most is hearing the stories behind our customers' collections, and it's wonderful to know how meaningful your charms are to you. Collecting a charm for every country visited creates such a special record of your travels and memories.
Thank you for taking the time to chat with us and for your support. We can't wait to help you add more countries to your collection in the future.
So easy to order with a fantastic…
So easy to order with a fantastic discount too. These little flags ar a brilliant way of remembering your journeys. I love mine!
1 June 2026
Unprompted review
Reply from Exchange Life
Hi Ummara,
We're so happy to hear that ordering was easy and that you were able to take advantage of one of our offers. We love creating collections that help travelers celebrate their adventures, and it's fantastic to know you're enjoying your flags.
Thank you for supporting our small business. We hope your collection continues to grow with many more journeys and memories ahead.
The flags are great!
Loved the look of the flags on the chain. It's a great conversation starter
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Mary,
We're delighted that you're enjoying your collection and that the flags have become such a great conversation starter. That's one of our favorite things about Exchange Life, every charm has a story behind it and creates opportunities to share travel memories with others.
We hope your collection brings back wonderful memories and continues to grow with future adventures.
Amazing Customer Service
Reached out to customer service and had a response and explanation within 15 minutes! I know no other company that I’ve had this experience with.
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Nate,
We're thrilled to hear that our team was able to respond so quickly and provide the information you needed. We know how important it is to get answers when you have a question, and we always do our best to help as fast as possible.
Hearing that this was one of the best customer service experiences you've had is an incredible compliment. We genuinely care about every customer and work hard to provide the kind of support we'd want ourselves.
Thank you for your support and for taking the time to share your experience. We hope to be part of many more travel memories in the future.
Exchange Life has been amazing
Exchange Life has been amazing. Keep in contact with you about your order and the charms and chains are excellent quality. I have 35 charms and love my bracelet.
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Cindy,
Thirty-five charms is an incredible collection, and we love knowing that each one represents a special memory from your travels. Hearing that you love your bracelet is exactly what we hope for when creating these keepsakes.
We're also delighted that our communication and updates throughout the process stood out to you. We genuinely care about keeping our customers informed and making sure they have a great experience from start to finish.
Thank you for your support and for being part of the Exchange Life journey. We can't wait to help you add charm number 36 and beyond!
The products are quality items and very…
The products are quality items and very well made. Service was great as well as communication.
15 June 2026
Unprompted review
Reply from Exchange Life
Hi Patricia,
We're delighted to hear that you were pleased with both the quality of your collection and the service you received. We put a lot of care into creating keepsakes that travelers can treasure for years, so it's wonderful to know the craftsmanship stood out to you.
We're also grateful for your comments about our communication. We work hard to keep our customers informed and supported every step of the way. We hope to help you add many more memories to your collection in the future.
Flag Charms
The flag charms, keychain holder, and bracelet holder are so cute! Their customer service is amazing, too. I forgot to add a charm after I placed my order, and once I emailed them to ask if I could add it, they did at no extra charge. This is a great way to remember our travels! Thank you Exchange Life!
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Emily,
We're so happy to hear that you love your flag charms, keychain holder, and bracelet holder. Creating meaningful keepsakes that help travelers celebrate their adventures is exactly what Exchange Life is all about.
We're also delighted that our team was able to help when you realized you had forgotten a charm. We always try to go the extra mile whenever we can, so it's wonderful to hear that small gesture made a difference.
Thank you for your support and for choosing Exchange Life to help preserve your travel memories. We can't wait to help you add even more destinations to your collection in the future.
The purchase was quick and easy.
The purchase was quick, easy and hassle free. Thanks best regards Marc(o)
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Marc,
We're delighted to hear that your ordering experience was quick, easy, and hassle-free. We work hard to make the process as smooth as possible so our customers can focus on the exciting part, celebrating their travels and memories.
Your support means a lot to us. We hope you love your collection and look forward to helping you add more destinations and memories in the future.
Lots of travel means lots of flags
I got about 45 in total and several bonus items. I even got a few by accident! Great discount. Lovely products.
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Sue,
With 45 flags, it sounds like you've had some incredible adventures around the world. We love that you've been able to build such an impressive collection, and we're delighted to hear you enjoyed the bonus items too.
Our goal is to make it fun and rewarding for travelers to celebrate their journeys, so it's fantastic to know you're happy with the products and the value you received. We can't wait to help you add even more flags and memories to your collection in the future.
Beautiful flags and fun to collect!
These country flag charms and keychain holder are well made and beautiful! I’m also happy that I had the names of the countries engraved on the backs to help me identify them. I ordered one for myself and two sets as gifts and they were thrilled to receive them! Shipping was fast and they have great customer service, too!! We will definitely be ordering more! It’s fun to collect them.
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Wilda,
We love that you chose to engrave the country names on the back of your charms. It's a great way to make each piece even more personal while helping keep track of all those amazing destinations. We're also delighted to hear that the gift sets were such a hit with the lucky recipients!
One of the things we love most about Exchange Life is that collections never really stop growing. Every new trip becomes another memory to add, and it sounds like you're already well on your way. We can't wait to help you grow your collection even further.
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