I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more
Company replied
My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more
Company replied
When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great Company
Items are well made and very cute. Would give more stars for the timely correspondence with them! Wish every company was this easy to talk to!!!
12 June 2026
Unprompted review
Reply from Exchange Life
Hi Roseann,
Thank you for your fantastic review.
We're so pleased to hear that you love the products and found our team easy to communicate with. We believe great customer service starts with being available, responsive, and genuinely helpful, so it's wonderful to know that stood out during your experience.
Excellent quality of workmanship
Excellent quality of workmanship. Excellent feedback from the entire team and the founder of this unforgettable experience.
Thanks for everything and I will order as soon as possible
20 June 2026
Unprompted review
Reply from Exchange Life
Hi Alexandar,
We're honored by your kind words about both the quality of our products and the support you've received from our team. Creating meaningful keepsakes is important to us, but making customers feel valued throughout the journey is equally important.
We'll be sure to share your feedback with the entire team. Encouragement like this helps us continue growing and improving every day. We look forward to helping you add even more memories to your collection soon.
Splendid customer service
Splendid customer service. The mail carrier marked my first as delivered, but hadn't delivered it. Exchange Life sent another one, no charge.
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Emil,
We're sorry that your original package was marked as delivered before it actually reached you, but we're delighted we were able to step in and help. We know how frustrating situations like that can be, and we always want our customers to receive the products they've been looking forward to.
We believe great customer service means finding solutions when things don't go as planned, so we're glad we could get a replacement sent out for you. We hope your collection brings back many wonderful travel memories.
Exchange Life - Flag charms - super high quality
Super fast shipment of my order of the flag charms from Exchange Life, and frequent communication from the company. The Flag charms are beautifully made with vibrant colours - real high quality products. Thank you to Tristan and everyone at exchange life 😀🙏
15 June 2026
Unprompted review
Reply from Exchange Life
Hi,
We're thrilled to hear that your order arrived quickly and that you enjoyed the updates throughout the process. We put a lot of care into creating charms that travelers can treasure for years, so hearing that you found them vibrant, beautifully made, and high quality means a lot to us.
We'll be sure to pass your kind words on to Tristan and the rest of the team. Support like yours helps us continue doing what we love. We can't wait to help you add more memories to your collection in the future.
Fantastic Communication
Communication from order to delivery was consistent. Quick replies to queries.
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Elena,
We're delighted to hear that you felt well informed from the moment you placed your order through to delivery. Providing consistent communication and quick support is something we care deeply about, so it's wonderful to know that stood out during your experience.
We hope your collection brings back many wonderful memories and continues to grow with future adventures.
Very pretty and well made
I was hesitant to order these because you never know whether to trust the ads you see on social media. However, after doing a bit of research, I decided to buy a few charms. They arrived quite quickly and are nicely made. The colours and symbols are very clear and sharp. They are a bit smaller than I expected and somewhat difficult for older hands to attach to the chain. However, once they are on, they are really very pretty. I am happy with my purchase and will buy more after my next trip!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Wendy,
We completely understand the hesitation when discovering a brand through social media, so we're especially grateful that you decided to give us a chance. We're delighted to hear that the quality, colors, and details of the charms lived up to your expectations.
Most importantly, we're thrilled that you're happy with your purchase and already planning your next additions after your next trip!
The products are great
The products are great !
Right colours, lovely.
The delivery time is a bit long so, if they are a present, order in advance.
20 June 2026
Unprompted review
Reply from Exchange Life
Hi Lory,
We're so pleased to hear that you love the charms and their vibrant colors. Creating beautiful keepsakes that help travelers celebrate their adventures is exactly what we strive for.
We also appreciate your feedback regarding delivery times. While we always work to get orders out as quickly as possible, we agree that ordering ahead is a great idea when purchasing for a special occasion.
We hope to help you add many more memories to your collection in the future.
Customer service team responded quickly…
Customer service team responded quickly and swiftly to an error I had made, which I greatly appreciate. Amazing service. I’m excited to get my order from them and then continue to be a customer to keep track of my travels!
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Ryleigh,
We're delighted that our team was able to quickly assist with the issue and help get everything sorted for you. Providing fast and helpful support is something we take great pride in.
We're excited for your order to arrive and even more excited to be part of your future travels as your collection grows over time.
Charms are beautiful
Charms are beautiful. Small and dainty, look lovely with a variety on the key chain.
Good quality, great customer service
16 June 2026
Unprompted review
Reply from Exchange Life
Hi Ellen,
We're so happy to hear that you love the look of your charms and keychain collection. We designed them to be small, elegant, and easy to wear while still capturing meaningful travel memories.
It's also wonderful to hear that the quality and customer service met your expectations. As a small business, that feedback means so much to us. We hope to help you add many more destinations to your collection.
Good quality charms
Good quality charms. Good communication and reliable delivery. I went back for more.
15 June 2026
Unprompted review
Reply from Exchange Life
Hi T.,
There's no better compliment than hearing that you came back for more! We're delighted that you've been happy with the quality of the charms, our communication, and the delivery experience.
Repeat customers mean the world to us, and we're grateful to be part of your travel memories.
Easy, cute and valuable
It was really easy to customize and it came on a cute box. Just perfect for a gift I need to celebrate a family member. It has a great quality and just perfect of a size.
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Paloma,
We're delighted that you found the customization process easy and that the gift arrived exactly as you hoped. Creating meaningful gifts that celebrate special people and memories is one of our favorite parts of what we do.
We're also so pleased to hear that you loved the presentation box and quality of the collection. We hope the recipient absolutely loves their gift.
Although small these charms do a big…
Although small these charms do a big job. The clasps on the charms mean they can clip on whatever you can think of and look really good. I chose a chain link bracelet which was missing a link and in the space of 2 emails another chain is on its way. I cannot recommend this company highly enough. Well done hope you go from strength to strength.
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Sandra,
We love your description that these small charms "do a big job." That's exactly what we hope they do, helping travelers carry a lifetime of memories in one collection.
We're sorry that your bracelet arrived with a missing link, but we're delighted our team was able to quickly arrange a replacement. Making things right when something isn't perfect is incredibly important to us.
Thank you for your recommendation and encouragement. We hope to continue growing and improving for many years to come.
The best memories on my wrist
I have always wanted to buy this necklace and charms and I finally did and I can’t explain how happy they make me. It’s so beautiful to look at and they bring back the best memories. It’s my happiness supply necklace/bracelet 🥰🥰🥰
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Joan,
Reading that your necklace and bracelet bring back your happiest memories truly means the world to us. That's exactly why Exchange Life was created, to help travelers carry their favorite moments and experiences with them every day.
We absolutely love your phrase, "my happiness supply necklace." It's such a beautiful way to describe it. We hope your collection continues to grow with many more incredible memories.
Customer service is excellent
Customer service is excellent, never had a faster reply
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Donna,
We're thrilled to hear that our team was able to respond so quickly. Providing fast, personal support is something we genuinely care about, so hearing that it stood out to you means a lot.
We appreciate every customer and every opportunity to help. Thank you for your support, and we hope to be part of many more travel memories in the future.
Fantastic product and amazing company
Fantastic product and amazing company. What a fantastic souvenir for both me and my partner!
1 June 2026
Unprompted review
Reply from Exchange Life
Hi Keira,
We're so happy to hear that both you and your partner are enjoying your collection. Creating meaningful souvenirs that celebrate shared adventures is exactly what Exchange Life is all about, so it means a lot to know your charms have become such a special keepsake for you both.
Your support truly means the world to us. We hope your collection continues to grow as you make even more amazing memories together around the world.
You won't get the travel case
Just to be aware you never get the travel cases in the order, 5 orders now only ever received on the first order, was trying to start a collection for me and two daughters, emailed each time and never get a resolution, they are not bothered once they have your money and timescales can be ridiculous
19 June 2026
Unprompted review
Reply from Exchange Life
Hi Katie,
We're truly sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially as you were building collections for both yourself and your daughters.
This is certainly not the experience we want any customer to have. We take your feedback seriously and sincerely apologize if you felt your concerns were not resolved. We'd love the opportunity to make this right and look into what happened with your missing travel cases.
Please reach out to us directly with your order details, as we'd be more than happy to review this for you. Our team will also be reaching out to you directly to see how we can resolve the situation.
Customer service is fantastic
Customer service is fantastic, kept informed every step of the way from ordering to delivery.
I had a slight problem with one of the 4 orders I made and this was resolved immediately.
Would definitely recommend
The bracelet and charms are of good quality and exceptional value
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Deborah,
We're delighted to hear that you felt supported and informed throughout the entire process. Keeping our customers updated every step of the way is something we care deeply about, so it's great to know that stood out to you.
We're also pleased that the issue with one of your orders was resolved quickly. We always aim to make things right as soon as possible and ensure every customer has a positive experience.
We hope you continue enjoying your bracelet and charms and look forward to helping you add even more memories in the future.
Service Excellence
The responses were quick and the team were willing to go above and beyond to assist.
Excellent service!
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Kavisha,
We're delighted to hear that our team was able to assist you quickly and go above and beyond to help. Providing exceptional support is something we take great pride in, so your feedback means a lot to us.
We genuinely appreciate your support and are grateful that you took the time to share your experience.
Reply from Exchange Life
Hi Jasmine,
We're so pleased to hear that you were happy with the speed of our service. We know how important timely support and communication are, and we're glad we could deliver that for you.
We hope to be part of many more travel memories in the future.
Excellent service
Excellent service, quality and communication.
They are the best
18 June 2026
Unprompted review
Reply from Exchange Life
Hi Larry,
We're thrilled to hear that you were happy with the service, quality, and communication you received. Hearing that you consider us "the best" is an incredible compliment and means so much to our entire team. Feedback like yours keeps us motivated to continue providing the very best experience possible.
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