I am very satisfied with my recent purchase from the NFL Europe e-shop. The official merchandise is high quality and completely authentic. The website is easy to navigate, and my order arrived quickly... See more
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Everything was great, quality as expected. Quick delivery, I was able to track it from the beginning till the end. Only downside was I wasn’t able to select delivery type - it was fixed at express wh... See more
Items arrived quickly and they were what I expected them to be. Good quality items, though I should have chosen the next size up. However, when alls said and done I am left a happy and satisfied custo... See more
I ordered a gift and it arrived but was the wrong size. Once I contacted the team they were immediately responsive and have remedied the situation. Great customer service
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Company details
Written by the company
Europe NFL Shop is the place to get new Kansas City Chiefs Super Bowl Champions Apparel! Also shop the latest arrivals of Nike NFL Jerseys, NFL Clothing and Apparel, New Era Headwear, Equipment & Souvenirs. Get your NFL face coverings, jersey, fashion, equipment, headwear or souvenirs online today. You will find on your new NFL Shop Europe, Middle East and Africa a wide range of products for all of the top teams, from NFC heavyweights like the Dallas Cowboys and Seattle Seahawks to the AFC's Kansas City Chiefs and Pittsburgh Steelers. Shop the best brand online with the New Era, Fanatics Branded, Wilson and Nike NFL products
Contact info
Touchet Hall Road Middleton, M24 2FL, Manchester, United Kingdom
- +44 (0) 330 333 0255
- customer.services@europe.nflshop.com
- europe.nflshop.com
4.1
Great
4K reviews
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I never received my order that I have…
I never received my order that I have paid 162 €.
I wrote multiple times to the customer service never got an answer . That stole my money . Never buying from them again !
There is no way to reach out since the customer service never answered back to my MULTIPLE emails . If you are transparent to let me where should I reach out I’ll be happy to do that …
The order is Shop Order 279-6024-8775.
10 September 2025
Unprompted review
Reply from NFL Shop EU
Hello Consumer, Thank you for reaching out and taking time out of your busy day to provide us with feedback. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. We reached out for more information to resolve this for you, as we were unable to locate the order. We hope to hear from you soon. Sincerely, Sam
Thank you so much for getting back to us. At this time, we have reached out via email to assist in a resolution. We look forward to your response. Thank you, Jordan.
Love a taste of the US
Love a taste of the US. Keen to get a shirt after a successful purchase
4 December 2025
If I could give zero stars i would!
If I could give zero stars i would. Ordered a jersey in the black Friday sale, it needed a code which is applied at checkout, this was already there in the final basket, both my husband and I had checked it and saw it was applied, however after payment went through and we got the receipt I had been charged the full price. I went on the confirmation email and emailed customer services immediately to tell them what had happened. I had no response and giving then a chance due to the weekend, I sent a follow up again on Monday. After no reply again, I went on the chat bot and spoke to an assistant who basically said it was my fault, they'd sent the order and theres nothing they would do, absolutely shocking customer service. When this has happened to my husband with other companies, they've simply reimbursed the overpayment, who is going to pay full price when an offer is on?? I believe they use this as a tactic to catch people out as i've seen another similar complaint, so be careful, the code already appears to be in the basket or can't be applied. Customer services are unhelpful, then claim to care they don't. Will never use again and don't recommend, spend your money elsewhere if you can the shirts from another company!
2 December 2025
Unprompted review
Reply from NFL Shop EU
Hello Felicity, we are truly sorry for the frustration and inconvenience caused by this issue with your order. We completely understand how upsetting it must have been to see the discount applied at checkout, only to be charged the full price. This is not the experience we want our customers to have. Please know that we take feedback like yours very seriously and are reviewing our processes to ensure that this doesn’t happen again. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Arrived on time
Arrived on time. Bought as Christmas present so can't really say much more at the moment.
2 December 2025
You will get a jersey, But...
I ordered a jersey and it arrived, But the numbers were cheap and shitty. IDK if that's a NFL Shop EU problem or a Fanatics problem or what. But the jersey quality is in the shit hole. Should've ordered one from 2017 on Ebay
21 August 2025
Reply from NFL Shop EU
Hello Anonymous, I am sorry to hear that you were unhappy with the quality of your jersey, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the address on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Cardinals shirt
Shirt arrived within a short timescale and in line with expectations
20 November 2025
Good and trusted, but could be better!
Not all products have a description, if it is cotton or not.
There are many more products (and better) in the US Shop and that is not so good!
Crazy action with codes, sometimes you have cancel your order to get a better deal a few hours later :D
1 June 2025
Reply from NFL Shop EU
Hello Sebastian, I'm sorry to hear that our promo codes change several times during the day and that some of the products on the website don't have product descriptions that specify the materials they are made of. And thank you for alerting me to it. I am pleased to help. I have reviewed your order and sent you an email to the address on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, Sam
Reliable company
Bought a few things from nfleurope now. Never had an issue. Good quality and arrives within 5 days
1 December 2025
I did order a jersey with personal name…
I did order a jersey with personal name & personal number. I got it with the WRONG number!!!! Never will i get something from you again.
19 June 2025
Reply from NFL Shop EU
Hello Altin,
I am sorry to hear we let you down. I understand how important a personalized item is, and I am grateful for the chance to help. I located your account and reached out to discuss your experience in more detail. Your experience is our top priority and I look forward to your response when you have a moment.
Best wishes, Madison
Buying the product is easy but…
Buying the product is easy but returning??Effing nightmare!! the customer service agents make promises, offer apologies and after keeping you in the chat for ages they tell you that they've created a ticket and someone will get back to you. Well it's been over a week now and I've not received the response I was promised. They used to have a pretty straightforward return process whereby you go into your account hit the return portal and that was more or less it. Now it seems you have to contact them to ask for a return label.
17 November 2025
Unprompted review
Reply from NFL Shop EU
Hello Brian, we appreciate you sharing your experience. We are sorry the return process was difficult and that our support did not meet your expectations. I have contacted you via email to offer additional assistance. We always remain at your disposal. Sincerely, Joanna
terrible customer service
I received an email saying something that I had ordered was out of stock. As an apology, I received a 25% discount code, but I could not redeem it because the link did not work. When I tried to contact customer services, I got no reply. At all. Very disappointed.
5 September 2025
Reply from NFL Shop EU
Hello Marianne, Thank you for taking time to provide us with feedback. I apologize for any inconvenience your coupon caused, and I have reached out to you in a separate message at the email on the order to provide further assistance. Please don't hesitate to reach out if we can be of further assistance. Kind regards, Courtney
This online store is terrible you pay but no order created
This online store is terrible when paying with PayPal. The store doesn't refund the order, but they still charged my PayPal account. Very bad, I wouldn't buy from them again.
27 November 2025
Reply from NFL Shop EU
Hi Carlos,
I am very sorry to hear about this. I have contacted you via email for further information. I look forward to hearing back from you! -Sharon
Fast delivery and product as described
1 December 2025
The shipping cost is too high
The shipping cost is too high, considering it takes them over two weeks to make the delivery.
15 November 2025
Reply from NFL Shop EU
Hi, Ricardo. Thank you for your feedback. We truly appreciate it as we are always looking for ways to improve our customers shopping experience. Thank you, Jordan
Ordering from this company is easy and…
Ordering from this company is easy and very straightforward. Item arrived within a few days. Will use again in the future.
30 November 2025
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