Europa Worldwide Group Reviews 

145
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and professional team for consistently providing a reliable, smooth, and completely hassle-free transport service across various destinations. People also appreciate the excellent communication, helpful guidance provided by dedicated account managers, and exceptionally quick response times when handling everyday shipping queries. Some reviewers were not happy with occasional delivery delays, extended transit times, and unexpected extra charges encountered during the complex customs clearance process. A few customers additionally mentioned difficulties reaching support representatives and experiencing very slow email responses when trying to resolve urgent delivery problems.

What people talk about most

Staff

Consumers find staff to be positive, highlighting that team members are consistently responsive, friendly,... See more

Service

People report positive experiences with service, highlighting competitive pricing and reliable transit times.... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are consistently... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently reliable and speedy shipments.... See more

Response time

Customers consistently note positive experiences with response_time, praising account managers and support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had mostly positive experiences with Europa World. The prices are reasonable and offer good value, although it would be great to see more discounts and special offers for loyal customers. The... See more

Company replied

Rated 5 out of 5 stars

We have been using Europa for many years now for our European road freight and they have been brilliant! Quote requests come back to us very quickly, and their DDP service for us is second to none,... See more

Company replied

Rated 5 out of 5 stars

It's so good being able to talk to someone in real time! My main contact, for European road freight, is Chelsea Searle; she knows everything there is to know about the rules and regulations for gettin... See more

Company replied

Rated 5 out of 5 stars

I have worked with Europa for the past five years to deliver our goods throughout Europe, and the service has been consistently excellent. They are reliable, professional and always provide a smooth... See more

Company replied


Company details

  1. Logistics Service

Written by the company

At Europa Worldwide Group, we're Powered by Better. We believe logistics is about more than moving goods. It's about giving our customers confidence. Through expert road, air and sea freight, customs, warehousing and fulfilment solutions, we work in partnership with businesses to deliver reliable service, trusted expertise and a commitment to always doing better.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

145 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(145)

109 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Europa have got the friendlies and most…

Europa have got the friendlies and most helpful staff I've delt with nothing is too much for them special mention to Kate McDonald who goes above and beyond for me she's a real asset to Europa keep her at all costs she's amazing!

13 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anthony. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

I have worked alongside Europa…

I have worked alongside Europa Worldwide for around 2 years now - They are absoluteley fantastic to deal with.

We have built our relationship from the ground up, and laid the foundations for a watertight partnership between Sugden & Europa.

Europa have collected many shipments within Europe & the UK... The communication is always on-point from the lovely Sarah-Jane. Also, my dealings with Kat at the start cannot go un-noticed - So a big thank you to Kat during the on-boarding process and early stages of our working partnership.

If you are looking for a 'One-Stop Shop' and a Freight Forwarder who will look after you in both Pricing & Service Level, look no further than Europa Worldwide. You will not be dissapointed.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ben. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 1 out of 5 stars

Absolutely horrendous

Absolutely horrendous. This is the second time my company has had the misfortune of having a parcel arrive in the uk with Europa. Lies, fraud, miscommunication, rudeness, its unbelievable the level of negligence on display
NEVER WILL BE USING THEM AGAIIN

10 October 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello Jayendra,

We’re very sorry to hear about your experience and the frustration this has caused.

To help us look into this further, could you please send the shipment details and any related documents to marketing@europa-worldwide.com and we’ll ensure your concerns are investigated thoroughly.

Rated 5 out of 5 stars

Great communication and support.

Great communication and support.

10 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa makes it easy for us to deliver product.

We use Europa to ship palletised goods from Austria to the Uk. The service they provide is professional, responsive and competitively priced.
The main reason we use Europa is their communication, it’s excellent and makes for a smooth transit of goods to end user.
My contact at Europa is Emily Morris and I can rely on her from initial quote to booking in with my customer to arrange delivery, highly recommend.

Claire

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Claire. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Great freight service company and staff…

Great freight service company and staff are very friendly!

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Lindsey. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

good service

9 October 2025
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Camilla. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Jason. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 1 out of 5 stars

Didn’t turn up at our business address…

Didn’t turn up at our business address on the agreed date, charge for attempting to come out, and then threaten legal proceedings for not paying their invoice for absolutely no service provided. Europa world worldwide Dartford - disgusting.

Edit: In response to the below I will forward the shameful email trail from your employee Miles O’Donnell to your marketing email address. Arrogant replies to a situation he knows jack all about, and didn’t reply when I pointed out he had done a complete 180 of events on events on 3 successive emails he sent to me on the same day!

Also, I love that you have cranked up the fake reviews from accounts with a single review of Europa to drown this out since I left it a couple of weeks ago

25 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hello George,

We’re very sorry to hear about your experience and understand how frustrating this must have been.

Please send any relevant details or supporting documents to marketing@europa-worldwide.com so we can review this matter in full and work towards a resolution.

Rated 5 out of 5 stars

Working with Europa every day and love it!

Working with Europa every day receiving excellent customer service, very kind to speak to, correct documentation and invoices, notifying if any delays due to customs and delivering within their indicated ETA. Very good and reliable carrier!

18 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Lilith. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road

Europa Road have handled our European road freight movements for many years. We have a fantastic account manager who is always helpful and gives great service, consistently providing good advice and helping us find innovative solutions to any 'out of the ordinary shipments' with a personal touch.

12 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi there. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

trust, reliable, fast response

Used Europa services many times and they never let you down. Fast response, reliable service! Friendly staff Kelsey! Well done Europa!!

18 August 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Suella. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Hannah Harbut

Hannah Harbut, my main contact at Europa Road, is always efficient and helpful, which she extends to our customers in any dealing she has directly with them. This reflects well on Sealock Ltd, offering an all round professional experience.

19 August 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Anita. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road - Great customer service

We have been a long term customer of Europa Road.
Their attention to our needs is foremost and we are extremely happy with their service.
Our local customer service agent is fantastic and has helped us navigate road transport into Europe.

2 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Moira. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Europa Road

As a company we have been using Europa Road for over 6 years and it is a pleasure to have a real person to speak with, booking is seamless with a portal that returns real time information.

4 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Richard. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Professional, Reliable, and Friendly Service

We’ve used Europa Worldwide several times for our company’s logistics needs and have always had a positive experience. Their team is professional, responsive, and keeps us updated throughout the process. Deliveries have consistently been reliable, on time, and handled with care.

A special thanks to Kelsey, who has been fantastic to work with, always friendly, proactive, and quick to resolve any questions. Her support makes the whole process smooth and stress-free.

Highly recommended if you’re looking for a dependable logistics partner.

15 July 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Ovidiu. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 4 out of 5 stars

Always great communication

Always great communication. Good service and helpful Portal so you can track all your shipments.

3 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Julia. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Excellent service

We have been dealing with Europa for some time now. Kelsey is very helpful and a good communicator. Their pricing is competitive and overall great!

3 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Jackie. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

Rated 5 out of 5 stars

Customer service is fantastic

Customer service is fantastic especially from Kelsey! :), fast response and great attention to detail! would highly recommend,

3 September 2025
Unprompted review
Europa Worldwide Group logo

Reply from Europa Worldwide Group

Hi Andy. Thank you for your review!
We truly appreciate you taking the time to share your feedback. We’re committed to providing excellent service, and it’s great to hear that we’ve met your expectations. Your support means a lot to us!

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