My Popham blackouts were delivered on time and the unboxing and the contents were great. I was impressed with the overall packaging and the fact that a shoe horn was placed in the box also deserves to... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
As usual great product arrived very quickly ! Thanks and happy new year for the whole stuff if it’s correct ( french guy )
Company replied
Fantastic service and the most comfortable sneakers I have ever worn…look pretty cool too 😉
Company replied
This will be my 5th pair of mallets and the service is top notch and shoes and amazing as always
Company replied
I love this brand, not all their shoes are my cup of tea, but that's personal. I got my first pair from and in the Bijenkorf, saw it, tried it and fell in love. Still have te pair, since 2023. I e... See more
Company replied
Hello, first of all, I recommend you to change the cargo company. It has been weeks and the product I purchased has still not been delivered and I cannot see the cargo movements at this time.
Company replied
After 12 days of payment the shoes are not delivered yet and they do not know what is going on!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Company replied
The shoes are just uncomfortable. It's very difficult to walk in them.
Company replied
It 1 month I wait for my shoes after pay 10€ for express delivery
Company replied
Have not received the shoes. I dont know where to pick them up. Dpd does not mention where the pick up store is.
Company replied
Never received package no response to emails detailing missing package No refund
Company replied
There is not one fault to be found purchasing from Mallet, the delivery is always fast, quality of runners are like none on the market. My go to for purchasing gifts, every single time it has never le... See more
Company replied
My purchase came earlier then I excpected. The tracking of the package didn’t work so that’s why I was surprised. The shoes, wauw great quality. Nice design, a great combo between casual and sportive... See more
Company replied
Trainers are not what I had in mind absolutely 100 times better look fantastic so comfortable my son even taught they where cool looking.
Company replied
Thank you ! I received my shoes quite quickly as it’s coming from the UK ! The package is great as usual ! By the way I should have points with the 2 purchases I have made that could be used for what... See more
Company replied
Easy site use ..... and delivery was very quick.... also the quality of the brand is excellent
Company replied
Great! Shoes are perfect and delivery was really fast!
Company replied
Excellent quality and quick delivery would buy again
Company replied
I love what they do, and how high the Quality of there shoe‘s are!!
Company replied
Quick delivery and great product
Company replied
The shoes look nice overall and the packaging is attractive. On the other hand, it’s a product from China that tries to appear luxurious, but unfortunately, once you notice the glue on the toe of the... See more
Company replied
Delivered on time ,no problem
Company replied
Great product and quick delivery 👌
Company replied
Fast delivery great shoes
Company replied
Fast delivery, and top quality,
Company replied
Easy and quick delivery
Company replied
Arrived very quickly. Fantastic customer service. Absolutely beautiful trainers. Definitely deserving of 5 stars
Company replied
Good quality, reasonably priced and fast delivery 👌
Company replied
Simple , very quick and gorgeous product
Company replied
Snelle levering &verry nice shoe
Company replied
Came on time and great quality!
Company replied
fast delivery, nicely packaged
Company replied
Quick and easy came on time with no delays
Company replied
Company details
Written by the company
Mallet is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Contact info
London, United Kingdom
- team@mallet.com
- eu.mallet.com
3.8
Great
72 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy site use ....
Easy site use ..... and delivery was very quick.... also the quality of the brand is excellent
28 August 2025
Reply from MALLET (EU)
Thank you Shane for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Reply from MALLET (EU)
Thank you Jonathan for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Reply from MALLET (EU)
Thank you Tobais for taking your time to write a detailed review of your experience with one of our Mallet products.
As the team explained to you all returns are inspected at the warehouse before a refund is processed. The 2nd pair of Bennet's you returned have clear signs of wear. As we advised on the email chain, these was not sent to you in this condition and we have the right to reject any footwear that have been worn (and not just tried on indoors on clear floor).
The team will be in touch with you with shortly.
We would like to wish you a pleasant rest of your day!
Mallet
Have not received the shoes
Have not received the shoes. I dont know where to pick them up. Dpd does not mention where the pick up store is.
25 August 2025
Reply from MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear that you have not yet been able to pick up your order yet.
We will look into this further for you an confirm where the pick up location is by email.
Have a lovely rest of your day!
Mallet
Reply from MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it.
The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Customer service was excellent
Customer service was excellent. Definitely no beating round the bush, simple and straight forward return and swap. Delighted and will definitely buy again.
7 August 2025
Reply from MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it.
The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
A very satisfied customer
Easy to order no extra customer duties it was all included so it make for an excellent customer experience thank you
5 August 2025
Reply from MALLET (EU)
Thank you Paddy for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Reply from MALLET (EU)
Thank you Brendan for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Excellent quality and quick delivery…
Excellent quality and quick delivery would buy again
25 July 2025
Reply from MALLET (EU)
Thank you Gerry for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Unreliable delivery company
I love this brand, not all their shoes are my cup of tea, but that's personal. I got my first pair from and in the Bijenkorf, saw it, tried it and fell in love. Still have te pair, since 2023. I even use them for my work!
The 2nd pair I bought them online, unfortunately the size is fine, but the width is smaller.
I recently bought a new pair, but my regular size didn't fit well.
I give Mallet 1 star, rather NO STAR because they use in The Netherlands DPD delivery company. Bad experience: AT HOME you see the map where the truck is, and suddenly you get a mail telling "Sorry, we've missed you"...What the..
MALLET should find a reliable company!
7 July 2025
Unprompted review
Reply from MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please can you reach out our Customer Services at team@mallet.com with your order number and we can look in to see what has happened.
Have a lovely rest of your day!
Mallet
Quick delivery
Quick delivery
Good products
Return policy could be better.
( you have to send pictures by email as a prove)
7 July 2025
Reply from MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
With regards to our returns policy, we ask for two images of both shoes together: from above and the bottom of the soles. This it to ensure the shoes are brand new/unworn and once approved, we can request a free shipping label.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Reply from MALLET (EU)
Thank you Mary for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
The material is terrible....
The material is terrible..... less than a week of use.....i need my money back please ...
7 July 2025
Reply from MALLET (EU)
Thank you Edwin for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see you only emailed the team today and we have asked for more images. If you can kindly provide these, we can continue to help you.
Wishing you a lovely rest of the day,
Mallet
Never received package no response to…
Never received package no response to emails detailing missing package
No refund
1 July 2025
Reply from MALLET (EU)
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
The team have been emailing you but I am not sure you are receiving our replies? Please check your spam. If not, please DM us on facebook and the team will discuss on there.
The package was delivered on 10th July with the GPS at your exact location.
EDIT: An investigation is ongoing with DPD regarding your parcel as the information you provided differs to what we was provided. We couldn't refund you due to the chargeback that you placed on your order. I believe this has now been resolved.
Have a lovely rest of your day!
Mallet
Reply from MALLET (EU)
Thank you Massimo for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
Trainers are not what I had in mind…
Trainers are not what I had in mind absolutely 100 times better look fantastic so comfortable my son even taught they where cool looking.
7 July 2025
Reply from MALLET (EU)
Thank you Chris for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
These kind of surprises are the best! We are also happy they got your son's approval!
Thank you for your continued support.
Have a lovely rest of your day and look forward to dealing with you again in the near future.
Mallet
There is not one fault to be found…
There is not one fault to be found purchasing from Mallet, the delivery is always fast, quality of runners are like none on the market. My go to for purchasing gifts, every single time it has never let down
26 June 2025
Reply from MALLET (EU)
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
We hope you enjoy the rest of your day and look forward to dealing with you again in the near future.
Mallet
I find it REALLY irritating when a…
I find it REALLY irritating when a business makes it difficult to unsubscribe from an overbearing number of emails.
Sorry, I expected there was an agreement where this had to be available.
If there is a place to unsubscribe I can’t find it.
Therefore if you read this
UNSUBSCRIBE ME
29 June 2025
Unprompted review
Reply from MALLET (EU)
Thank you Chris for taking the time to provide us with your valuable feedback and I am sorry that you are receiving too many marketing emails. You are more than welcome to unsubscribe yourself by clicking the link at the bottom of one of the emails. If not, please email team@mallet.com and we will remove you from our mailing list.
We look forward to to hearing from you soon,
Mallet
Reply from MALLET (EU)
Thank you Enny for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
We hope you enjoy the rest of your day and look forward to dealing with you again in the near future.
Mallet
Reply from MALLET (EU)
Thank you Dylan for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
We hope you enjoy the rest of your day and look forward to dealing with you again in the near future.
Mallet
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