Connells Reviews 217

We were with Connells Kingswood and we have been really impressed with Lily and Kim - they’ve always been great at communicating with us and Lily is a really great salesperson.
We want to particularly mention Viv Rodrigues. She honestly worked so hard ensuring that issues related to our chain were dealt with. She was polite and extremely hard working - we’d really recommend the service we had to anyone.

I had given up on other surrounding state agents and just thought I'd contact Connells of St Albans just to get another opinion and perspective on properties in that area. To say I was pleasantly surprised at how my experience with Connells contrasted with the experience I had with other agencies would be an understatement. Dylan ( the agent I had the pleasure of speaking to to arrange a viewing was absolutely fantastic! As a cautious person my nature, i was made to feel at ease by Dylan who remained patient, informative and very courteous throughout the extended call. Connells of St Albans found a gem in Dylan indeed!

CONNELLS LETCHWORTH, CON MERCHANTS AND LIARS

Absolutely disgusting company, their staff are allergic to the truth. We were duped last December into signing with their agency. We have had 4 viewing in 3 months and I’m fairly sure they were unemployed actors, not potential buyers . None of the potential buyers had the budget to afford our property. All were complete times wasters. We have been fobbed off over and over again.

Here is the latest BS received from Connells in Letchworth:-Thank you for the below, I do understand where you are coming from regarding the concerns around lack of interest.
I am having the same conversation with a lot of our vendors now, because as good as he is at his job, Craig was notorious at pricing houses too high, leaving us with these difficult conversations. As I mentioned he has now left the company, and we are picking up what we can only call, his errors.
Part of an email from

Elizabeth Vandoorn | Residential Sales Negotiator

Look on Rightmove, the properties for CONNELLS DO NOT SELL, they have the longest listings … WHY ??? Because they have all been over valued by their repulsive staff. Heed my warning they don’t care they only want their commission and to trap you for 6 months under contract,

VALUE HIGH AND SELL LOW DOESN’T MATTER TO THEIR COMMISSION

They misrepresent properties to lure you into paying a holding deposit. Then they avoid your emails. Then they readvertised the property for a lower price - absolutely hideous, deceptive and discriminatory behaviour from Connells.

I would not bother dealing with them. Arranged a valuation and time/date to view only for them to cancel the appointment less than 24hrs later with no explanation or reason. Appalling level of service for a potential seller, just imagine how bad they would be once they have you signed up!

I have recently brought a property using Connells High Wycombe Ben Crate was my contact and he kept me updated with the process if I move again I will certainly use them again.

Very disappointed with the Aylesbury branch. Chase Caswell valued the property for a friend and it seems like they have a reputation for over valuing the property just to sign you up and keep coming back to reduce the sale value to get viewings. My friend signed up for upfront fee at seem like there was little incentive to push the sale. We asked for a refund of the fee as there had been few viewings but Samantha Nelya refused. After watching BBC Panorama undercover investigation, "Undercover Estate Agent" my fears were true. Do not recommend Connells business ethics. Avoid.

Do not trust Connell Aylesbury, they are unprofessional and dishonest. They have no intention of helping to sell your property and they withhold your money. They begin by valuing your property at a promising amount, but once you pay the £5,000 selling fee, they make no effort to sell it at the valuation they originally agreed upon.

Chase Caswell valued my partner’s property at £430,000 and told him it would be easy to sell. Just three months later, without making a proper effort to market it, they reduced the price by £40,000.

Following that dramatic reduction in valuation, my partner asked to take the property off the market because selling at that price would be a loss. He requested a refund of the £5,000 selling fee, but Samantha Nleya, the branch manager, refused to issue a refund. £5000 they get to keep for doing nothing!

They falsely value properties to persuade people to pay a selling fee, and once that fee is paid, they make no real effort to market the property because they have already have their money. It is extremely misleading and almost criminal that they can keep people’s money with no consequences.

Looking into it online, it seems to be a trend with all the Connells branches.

We sold our house in Hitchin through Connells. The viewings were well managed and secured us a good buyer. However Paul and the team really stepped up when there were problems further down the chain with one of the solicitors and another estate agent not communicating effectively causing confusion and almost led to the collapse of the whole chain. Thanks to Paul and Rosie’s diligence and tenacity, we were able to complete and move into our new dream home.

AYLESBURY BUCKS TEAM

Sale went through on the 23rd November 2025
We dealt with Okan Gucluer, Chase Caswell and various members of the selling team. They were all very helpful and professional and easy to talk too. We used their legal conveyancing team which were Swittch. Connie Harris dealt with our sale, we could not fault her, she was very professional and answered all our questions swiftly! The sale went through very smoothly and as it was a very delicate time, due to our Mother passing it was a big relief to talk to nice and caring people!

Our experience with Connells after vacating the property was extremely frustrating. We were presented with a large and unexpected bill covering items such as full internal repainting, despite this being a 2-year tenancy.

Several charges were raised without adequate proof, and some items claimed did not even belong to the landlord. We cooperated fully, returned keys on time, and agreed to reasonable deductions, but the remaining demands felt excessive and unfair.

This situation caused unnecessary stress and required us to pursue a formal ADR dispute. I strongly advise future tenants to take detailed photos and understand their rights regarding fair wear and tear.

No happy tenant for Connells properties in Coventry to Ball Hill , kicking out the tenants for flat rent 10A Barton Road in Coventry CV6 widouth reason and no deposit house give back £850 please sorry !

I initially contacted Connells Taunton when I was considering selling my property following a relationship breakup. It was a very stressful time, and although I decided to go in a different direction, I made it very clear that I did not wish to be contacted again and asked for my details to be removed from their system.

Despite this, I had two different people call from Connells that same week to try and book a valuation for my property, and I had to explain the situation again to both of them.

This now brings us to today, almost five months later, when I received yet another phone call “following up” about my property.

Avoid. They show a lack of boundaries, attention to detail and poor handling of customer data.

This is the worst letting agency out there. The letting agents are unresponsive, lack knowledge about properties they are showing, and have a general lack of urgency towards their clients.

We reported a property maintenance issue in April 2025, and I am disappointed to say, the issue persists in Jan 2026 despite Connells consistently saying their trademark phrase "We will address this as soon as possible".

They do not care about you as a tenant at all. They collect their money and leave you to fend for yourself beyond that. Avoid if possible!!!

Overall, Ami-May was fab. Really supportive and quick to respond.
Communication on basic stuff -especially as I was a first time renter - could've been more proactive.
Could've chased up with landlord on a few matters more proactively too but overall she was great. Thanks Ami-May!

Very poor customer service. Spoke to a man on the phone, said he had me booked in for a viewing, went there and waited 25 minutes, called connells, only for them to say, i wasnt booked in and that i wasnt even on their system. They then added me and reschedule the viewing. I wanted to view another property - only for me not to be on the system again. They third party company who was meant to contact me, to make an offer on a property - failed to get in touch and were impossible to get a hold of. Not the best from a "reputable" company. Certain people on the phone were friendly - however their operation is a mess.

Awful experience with Connells. As first-time buyers, on the day we were given the keys, Isobel from Connells told us there was only a small leak, said it was “not a big issue,” and that the seller was fixing it. Connells even kept the keys for a day, which made us trust that it was being dealt with.

The very next day, Isobel called again saying there was now a “BIG ISSUE”, but could not tell us what it was and said it would be handled through solicitors. We moved into the house to find a MAJOR LEAK, with no explanation of the extent or even the location beforehand.

We followed this up through solicitors and Connells. The seller’s solicitor was Switch (Connells’ own solicitor). Connells told us the seller had informed Switch, but when our solicitor contacted Switch directly, they confirmed the seller had told them nothing at all.

Connells, Switch, and the seller pushed the keys onto us knowing there was a serious issue, and once completion happened and Connells were paid, they did not CARE. They only cared FOR MONEY! ONCE MONEY IS MADE WITH WHATEVER TACTICS, THEY DO NOT CARE!

GO WITH CONNELLS IF ARE WILING TO PAY THOUSANDS TO FIX THE PRE-EXISTING ISSUE WHICH CONNELLS SAYS IT WILL BE FIXED BUT THAT'S THE TRICK!

Very helpful, mortgage advisor was professional

useless. give 1 star is bcs there is no other I can select lower than this.

I choose level 2, and the inspection is even worse than what I did by myself.

And don't bother to report to them, they will just tell you they follow the regulation customers has (has to) agreed.
Just waste money for nothing.

Be very wary of the collaboration between Connells and IAmSold -- or indeed any collaboration between an estate agent and a 'modern style' auction house. They are motivated to sucker you into an auction because they make 4.5% in fees instead of the more typical 1.5-2.0% by the conventional selling method.

Make no mistake, whatever they tell you, IAmSold is going to sell to a cash buyer, who will pay 75-80% of the market price. Im my case a property valued at £250,000 by Connells was sold by IAmSold at £186,000.

Connells advertised well and got plenty of visitors but no offers. They nevertheless advised me to keep the price high for far too long. We stuck at "offers over £240,000" for months, briefly tried £230,000 then they suddenly recommended an auction. I agreed, with a reserved price of £200,000, and still hoping for around £220,000 because they were supposedly getting me the best price on offer from a lot of interested viewers.

The auction did not go well. It was timed for two weeks, but no-one bid at all until the last two days. Most of the bids came in the last few minutes at just over the starting price of £180,000.

IAmSold staff are motivated only by the need to make a sale. They called me on the last day of bidding and persuaded me into lowering the reserve price to the highest bid at the last minute. Foolishly I agreed. I regretted it immediately, but the IAmSold contract makes clear that verbal changes to the reserved price are binding. There was no way back.

Clearly what I should have done is progressively reduce the asking price, against Connells advice, to £220,000, £210,000 and if necessary £200,000. Only then should I even have considered an auction. I still feel I probably would have got an offer around £220,000 despite talk of a 'slow market'.

I feel ripped off. It feels like Connells deliberately gave me incorrect pricing advice to force me into an auction that was not in my best interests, and that IAmSold pressured me into a snap decision against my better judgement to take even lower than the reserve price that I had decided upon.

I lost a lot of money.

I would advise using an estate agent that does not have any vested interest in an auction house (if you can find one) and if possible take independent, pragmatic, advice on pricing, rather than optimistically clinging on to the first valuation -- which was probably pitched high to persuade you to go with that agent in the first fist place.

Do not use IAmSold unless you are looking for a quick cash buyer. There is no need to go for a cash sale unless you have an unmortgageable property or a very short timescale. Fix your reserve price and do not answer the phone to them on the last day of bidding!