Essex Clear Ears Reviews 

521
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the welcoming atmosphere and describe the team as exceptionally professional, kind, and deeply attentive to individual hearing needs. Reviewers often mention how patient the staff are when answering questions, ensuring that every procedure is fully understood and never rushed. The service provided is widely praised for being efficient, thorough, and completely painless, leaving people feeling extremely grateful for the effective solutions they receive. Additionally, consumers truly appreciate the excellent user experience, noting that booking appointments is seamless, websites are easy to navigate, and aftercare programs are comprehensive.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their welcoming attitude, thorough... See more

Service

People report positive experiences with service, frequently praising the friendly, professional, and thorough... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a clear and easy to use... See more

Customer service

Reviewers highlight high satisfaction with customer service, consistently praising the expert care, helpful... See more

Product

Reviewers express great satisfaction with their hearing aids, highlighting a fantastic experience finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in v... See more

Company replied

Rated 5 out of 5 stars

My mother and I both recently attended Essex Clear Ears for a six monthly check of our new hearing aids. This was slightly earlier than planned, but mum (aged 90) was having some minor difficulties.... See more

Company replied

Rated 5 out of 5 stars

I thought I was going deaf till I visited Essex Clear Ears Was made very welcome. Spoke to the operative who asked several questions before starting the procedure with hardly any discomfort just a li... See more

Company replied

Rated 5 out of 5 stars

I have used clear ears for a number of years now and have a hearing aid fitted which came with a complete follow up program which included free wax removal hearing test and installing any recent updat... See more

Company replied


Company details

  1. Audiologist
  2. Deaf Service
  3. Hearing Aid Repair Service
  4. Hearing Aid Store
  5. Home Health Care Service

Written by the company

With over 19 years of audiology experience in the NHS and private services, Essex Clear Ears offers ear wax removal, hearing assessments and hearing aid provision with a personal touch. Developing a complete care package for your ears! Appointments can be booked at our clinic in Rayleigh, Essex or in the comfort of your own home.


Contact info

5.0

Excellent

TrustScore 5 out of 5

521 reviews

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5.0

All reviews

(521)

76 reviews in the last 12 months

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Rated 5 out of 5 stars

5 stars all round

5 stars all round.
This was the 5th visit for me.
Mitch really informative and reassuring. Completely painless, noiseless and really quick.
Receptionists always so pleasant.
I thoroughly recommend Essex Clear Ears.

5 March 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your kind review, we greatly appreciate it! We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Your attention to detail

Your attention to detail. Feeling that I could ask anything. Took notice that I wanted the experience as simple as possible. The after care you give. Thank you.

9 January 2026
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

Rated 5 out of 5 stars

Reassuring Professional Service

Fantastic all round service from the straightforward booking process and clear communication to the care taken by Jo during my appointment.

As no procedure was actually necessary, I was pleasantly surprised to be simply charged a small consultation fee rather than the full cost for the type of appointment I had booked.

It is also worth mentioning the obvious attention shown to the cleanliness and general decorative state of their premises - loved the small details like the chronological list of previous businesses that occupied this property displayed on the wall in reception.

29 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! We are so pleased to hear that you were happy with the service provided. We look forward to welcoming you again soon, should you need us in the future :)

Rated 5 out of 5 stars

Went for a de-wax ended up with new power domes

I have used the services of ECE for a couple of years for ear wax removal. My recent visit was because one of my hearing aids where 'whistling', usually a sign that wax was building up in the ear. However rather than simply de- waxing the ear, and charging the usual fee, the technician, (Mike/Max ?) suggested it might be the hearing aid itself. On checking he found the the power dome that fits in the ear was distorted and ill fitting. he changed both domes trying various sizes until he got the right fit. Result, whistling gone, no need for de-waxing and a charge of only £15 consultation fee. A perfect outcome. I was so impressed that I decided to write this review, something I do not normally do. To actually explore the cause of the problem rather than simply de-wax was impressve. Well done

3 March 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your lovely review, we greatly appreciate it! Mitch will be so pleased to hear that you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Amazing company and Jo was outstanding

Amazing, I was seen by another business who left me hard of hearing. I contacted this company and Jo got me in and cleared my ears out straight away.
Now I hear great, great service, great business and great people.
If I could give more than 5 stars I would. Thanks again Lesley (my son has submitted this on my behalf)

4 February 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your lovely review, we greatly appreciate it! We are so pleased to hear you were happy with the service provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent friendly service

Excellent friendly service. Have hearing aids which have been great but experienced problems of inflammation in the ear. Mitch recommended an appropriate ear spray which is dealing with the problem. In addition Mitch is going to try hypoallergenic hearing aid as an additional remedy for sensitive ears. So perfectly satisfed

28 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your lovely review! Mitch will be so pleased to hear your kind words. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

My appointment

Very professional people. Friendly and caring making for a great experience. Mitch and his colleagues have an extensive knowledge of their trade and made it easy for me to dicuss the best option for my hearing. Booking an appointment was so easy to do. Very satisfied with them and will continue to use them.

27 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your lovely review! Mitch will be so pleased to hear you were happy with the service provided. We look forward to welcoming you again, should you need us in the future :)

Rated 5 out of 5 stars

Great recommendation

Was recommended to Essex Clear Ears by a friend and was surprised by how clear my ears were after being syringed. I've been going through this procedure every 3 to 4 months for a great many years in various locations and can say this was the best outcome ever. The audiologist took time to ensure each ear was fully clear. I'll certainly be going to them again and will consider them when I change my hearing aids

26 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! We are so pleased to hear you were happy with the service provided. We look forward to welcoming you again, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service each time I have attended.

I have attended Essex Clear Ears for about three years now and have had an excellent service with Mitch, James and the lady assistants.

23 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

What a lovely company this is

What a lovely company this is, I popped in to make an appointment but lucky for me they had a space and I got seen straight away.
The lady really put me at ease and sorted the problem out, which wasn’t as bad as I thought.Gave me good advice on how to look after my ears, and the appropriate oil to use.
Would definitely recommend this place.

19 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your kind review, we greatly appreciate it! We are so pleased to hear that you were happy with the service provided. We look forward to welcoming you again soon, should you need us in the future :)

Rated 5 out of 5 stars

The booking process was easy and…

The booking process was easy and straightforward. The procedure was carried out in a very professional way, and it was very useful to be able to see the before and after views inside my ears. I have booked a return visit in 15 months as a reminder. I was very happy with the whole process.

19 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you so much for your lovely review, we greatly appreciate it. We are so pleased to hear that you were happy with the service provided. We look forward to welcoming you again, should you need us in the future :)

Rated 5 out of 5 stars

Very impressed

Mitch was very attentive and explained the procedure. He also suggested a hearing test to assess if I needed a different type of aid. He wasn’t pushy which was great

13 January 2026
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! :)

Rated 5 out of 5 stars

Very thankful for the help I received

Mitch was able to sort out the difficulties I was having. He was so understanding.

8 December 2025
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, Mitch will be so pleased to hear you were happy with the treatment provided. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Hearing aids visit

I have visited Essex clear ears on several occasions for removal of wax and have always found them to be friendly and professional. Removal procedure was only performed if deemed necessary too. I have recently seen Mitch for a hearing test and hearing aid fitting and have been made to feel comfortable along the way. Anything I don’t understand has been explained patiently too. I would highly recommend them.

1 December 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your lovely review, we greatly appreciate it. Mitch will be so pleased to hear your kind words. We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Great team

Great team always got time to understand your problems

1 December 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! We look forward to welcoming you back, should you need us in the future :)

Rated 5 out of 5 stars

Excellent service

Excellent service. Jo is amazing and Ive been going to them since they opened.

1 December 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it! Jo will be so pleased to hear your lovely feedback :)

Rated 5 out of 5 stars

Excellent service

Excellent service. The care was amazing

28 November 2025
Unprompted review
Essex Clear Ears logo

Reply from Essex Clear Ears

Thank you for your kind review, we greatly appreciate it :)

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