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Holafly Reviews 97,596

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TrustScore 4.5 out of 5

4.7

Telecommunications Service Provider
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Review summary

Created with AI, based on recent reviews

Looking at 15,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and ease of use across multiple countries, often highlighting the uninterrupted coverage and excellent data speeds. Many users found the installation and activation process straightforward, even for those less tech-savvy, and appreciated being connected immediately upon arrival without needing local SIM cards. The staff and customer service are frequently commended for their helpfulness, patience, and professionalism in resolving issues and providing clear instructions. However, some people mentioned experiencing very slow internet speeds, despite promises of higher rates, and found the customer service unhelpful or difficult to reach, sometimes getting stuck with chatbots. A few other people also felt that the process of sharing internet with other devices could be improved, and some had issues with eSIMs not working initially or encountering difficulties with support agents.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising its reliability and ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use, installation, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and efficiency in... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Website

Clients share ambiguous opinions on website functionality and connection quality. Many reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 1st time using an eSim. Although had to look through different pages to set my Android phone, once there, it was very easy to identify connectivity. Only had to switch to my physical SIM car... See more

Rated 5 out of 5 stars

I’ve used several eSIM cards over the years. Holafly is by far the best for unlimited data, reliability, and ease of use. Instructions for first time users to install are clearly broken down into easy... See more

Rated 5 out of 5 stars

Good reliable data signal, even in the middle of a South African game reserve. I used Holafly in China and was really pleased with the service. Loading the eSIM was relatively straightforward but it w... See more

Rated 5 out of 5 stars

I had an issue where my in-laws were out of the country and they were having difficulties with their eSIM. Sometimes technology gets the better of the older generations. Can be very scary for them. I... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

98K reviews

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Rated 5 out of 5 stars

Great esim

Great esim, with reliable signal, easy installation, no hiccups. It's my go to esim.

25 May 2026
Unprompted review
Rated 1 out of 5 stars

Service never worked in venice total…

Service never worked in venice total ripoff. Now the offer credit. What good is credit if if dont work

6 June 2026
Unprompted review
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Reply from Holafly

Hello, I'm Maria,

I’m truly sorry that your experience in Venice faced these difficulties. Thank you for sharing your feedback, as we know how essential it is to have a reliable connection while exploring Italy.

For this reason, we want to ensure you feel supported. We understand that having a service you can count on is what matters most. That being said, I have already reached out via private message to look into your case personally and find a way to help.

Maria Orjuela - Customer Care

Rated 5 out of 5 stars

Easy install, great performance

The Esim was easy to install. It performed perfectly navigating a bicycle through Belgium and the Netherlands. It negated the need to connect to wifi, free or otherwise. It appeared to be good value for money

14 June 2026
Rated 4 out of 5 stars

eSim

Easy, convenient, reliable and customer service before installing before traveling

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I made the wrong purchase when buying my eSim card and the agent was able to help me resolve this. I am very grateful for the kind help I received. I was nervous since I am out of my country so I am beyond grateful for all the help I received today.

15 June 2026
Unprompted review

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