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Holafly Reviews 97,385

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 15,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and ease of use across multiple countries, often highlighting the uninterrupted coverage and excellent data speeds. Many users found the installation and activation process straightforward, even for those less tech-savvy, and appreciated being connected immediately upon arrival without needing local SIM cards. The staff and customer service are frequently commended for their helpfulness, patience, and professionalism in resolving issues and providing clear instructions. However, some people mentioned experiencing very slow internet speeds, despite promises of higher rates, and found the customer service unhelpful or difficult to reach, sometimes getting stuck with chatbots. A few other people also felt that the process of sharing internet with other devices could be improved, and some had issues with eSIMs not working initially or encountering difficulties with support agents.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising its reliability and ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use, installation, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and efficiency in... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Website

Clients share ambiguous opinions on website functionality and connection quality. Many reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 1st time using an eSim. Although had to look through different pages to set my Android phone, once there, it was very easy to identify connectivity. Only had to switch to my physical SIM car... See more

Rated 5 out of 5 stars

I’ve used several eSIM cards over the years. Holafly is by far the best for unlimited data, reliability, and ease of use. Instructions for first time users to install are clearly broken down into easy... See more

Rated 5 out of 5 stars

Good reliable data signal, even in the middle of a South African game reserve. I used Holafly in China and was really pleased with the service. Loading the eSIM was relatively straightforward but it w... See more

Rated 5 out of 5 stars

I had an issue where my in-laws were out of the country and they were having difficulties with their eSIM. Sometimes technology gets the better of the older generations. Can be very scary for them. I... See more


Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97K reviews

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Rated 5 out of 5 stars

Very Good

The connection was stable and excellent in Beijing, Guilin, and Shanghai, regardless of the big firewalls. In China, you'd be in trouble without internet access. WeChat, Alipay, and DiDi all worked perfectly. If you're going to China, this is the only choice!

14 June 2026
Rated 2 out of 5 stars

I couldn't used the eSIM i purchased…

I couldn't used the eSIM i purchased with Holafly. Didn't worked.

12 June 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Ana, this is Adraine from Holafly. I am very sorry to hear that your eSIM did not work and that you were unable to use it. We want to make things right, so we have submitted a request through our platform to gather a bit more information regarding your experience. Please check your email or account messages at your earliest convenience so we can assist you further with a resolution.

Best regards,
Adraine Harris
Customer Care Specialist.

Rated 5 out of 5 stars

As soon as we touched down in Hong…

As soon as we touched down in Hong Kong, I activated my e-sim. We traveled on to China and through various provinces. The e-sim never failed to connect throughout our travels. The set up was very easy and instructions to activate were just as easy. Highly reccrecommended

7 June 2026
Unprompted review
Rated 5 out of 5 stars

Holafy -Fantastic

The Holafly eSIM was very easy to connect and worked seamlessly across the Balkan countries. I used it in Montenegro and Serbia, and it worked superbly even while traveling by road through the mountainous regions.

8 June 2026
Rated 5 out of 5 stars

Seemless

The online live web chat was really helpful when I got stuck on something. Plus when I wanted to add on another country / region it was seamless and ready to go when I arrived.

13 June 2026
Rated 5 out of 5 stars

Always fast and direct service with…

Always fast and direct service with Holafly in every country. The people can easily identify the problem and provide a quick and easy solution to the problem. The mix of automated messages and real ones are good, it’s efficient but still personal. Great service

15 June 2026
Rated 4 out of 5 stars

Easy to install

Easy to install. I’m a flight attendant & Holafly sim has always been my best option. I’m giving this a 4 star as, my last experience in Canada - the connection kept on going on and off even when I was out and about at the mall and in my hotel room.
Other than that- I highly recommend

11 June 2026
Unprompted review
Rated 2 out of 5 stars

Be careful!!!

I bought unlimited esim for 12 days in Europe, which I can tell you is one of the worst esims I've ever bought. Full 5g signal and the speed is very low with interruptions, even if you change networks it still works just as badly. They have a Gb restriction, after 2gb is consumed your speed drops to under 1mb. Hotspot limited to 1gb per day and worse, after a few days it didn't work at all. My advice is don't buy from them, they are scammers!

4 June 2026
Unprompted review
Holafly logo

Reply from Holafly

Hello Munteanu,

This is Adraine from Holafly. I am very sorry to hear that our Europe eSIM did not meet your expectations and that you experienced frustration with the data speeds and hotspot limitations. This is certainly not the level of service we strive to provide for our travelers.

I have just sent you an email so that we can further investigate what happened and work toward an appropriate resolution. Your experience is important to us, and we would like the opportunity to address your concerns directly.

Thank you for taking the time to share your valuable feedback. Please check your inbox at your earliest convenience, and we will be happy to assist you further.
Best regards,
Adraine Harris
Customer Care Specialist

Rated 5 out of 5 stars

Quick efficient live support!

Quick efficient live support to make sure I am getting the right eSIM for my travel needs. Special discount was a nice blessing. I always feel in good hands with Holify. Thank you Pedro for your assistance.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

It was easy to find the right plan for us. Virtual service was super helpful in choosing the right plan. Our eSIM was easy to install and we’re not very techy! We had all the reliable data we needed. Perfect!

10 May 2026
Unprompted review

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