Banner for Holafly
Holafly logo
Visit website

Holafly Reviews 97,259

•
TrustScore 4.5 out of 5

4.7

Telecommunications Service Provider
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 15,461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and ease of use across multiple countries, often highlighting the uninterrupted coverage and excellent data speeds. Many users found the installation and activation process straightforward, even for those less tech-savvy, and appreciated being connected immediately upon arrival without needing local SIM cards. The staff and customer service are frequently commended for their helpfulness, patience, and professionalism in resolving issues and providing clear instructions. However, some people mentioned experiencing very slow internet speeds, despite promises of higher rates, and found the customer service unhelpful or difficult to reach, sometimes getting stuck with chatbots. A few other people also felt that the process of sharing internet with other devices could be improved, and some had issues with eSIMs not working initially or encountering difficulties with support agents.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising its reliability and ease of use,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use, installation, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and efficiency in... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness, patience, and... See more

Website

Clients share ambiguous opinions on website functionality and connection quality. Many reviewers found the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was my 1st time using an eSim. Although had to look through different pages to set my Android phone, once there, it was very easy to identify connectivity. Only had to switch to my physical SIM car... See more

Rated 5 out of 5 stars

I’ve used several eSIM cards over the years. Holafly is by far the best for unlimited data, reliability, and ease of use. Instructions for first time users to install are clearly broken down into easy... See more

Rated 5 out of 5 stars

Good reliable data signal, even in the middle of a South African game reserve. I used Holafly in China and was really pleased with the service. Loading the eSIM was relatively straightforward but it w... See more

Rated 5 out of 5 stars

I had an issue where my in-laws were out of the country and they were having difficulties with their eSIM. Sometimes technology gets the better of the older generations. Can be very scary for them. I... See more

Company details

  1. Telecommunications Service Provider

About Holafly

Written by the company

Holafly is an eSIM online store for international travel. They provide internet connection in more than 160 destinations around the world. Customers can choose data plans for trips from 5 days to three months. The key products include eSIMs with unlimited data in Europe, the United States, Mexico, Türkiye, Japan, Italy, France and 40 other destinations.

Features:

  • Customized and multilingual 24/7 customer service (English, Spanish, French, German, Italian, Portuguese, among others).
  • Holafly has an App so you can manage and monitor your eSIM.
  • Multi-operator coverage in many countries.
  • Unlimited data plans.
  • Top up extra days or data.

Support:

Headquarters:

2 Dubling Langings,

North Wall Quay, Dublin 1, Dublin, D01 V4A3

Legal name:

HOLAFLY LIMITED

holafly logo

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

97K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect travel sim for Egypt

I purchased an unlimited data SIM for 10 days travelling in Egypt. The website was easy to use and there were plenty of instructions on how to install the sim prior to travel and activate the sim once at destination. This was easy to do.
The sim worked perfectly throughout the trip and it was great to keep my phone number (others bought local sims which were a lot cheaper but they couldn’t use their own number causing issues with WhatsApp).

2 June 2026
Unprompted review
Rated 4 out of 5 stars

Wanted an eSim for a few days in Spain

Wanted an eSim for a few days in Spain. Chose Holafly by chance. Slightly confusing purchase process - I ended up with the 3 day package that I wanted plus a 24h package that I didn't need. This might have been my error as a first time user. Installed and worked perfectly but did receive some contradictory installation instructions. Small grumbles as in all it was very successful and would use again.

4 June 2026
Unprompted review
Rated 4 out of 5 stars

Holafly has never let me down !

Holafly has never let me down up till now! on our latest trip to Indonesia my esim worked flawlessly again. Holafly is not the cheapest but the unlimited and reliable connection is worth it. With the Holacoins you can from time to time get a free connection for when you are a day in transit, this is great 👍 Thanks and keep up the good work!

12 June 2026
Unprompted review
Rated 5 out of 5 stars

John was the only tech support that…

John was the only tech support that resolved my issue. He was fast and didn’t have me repeat and repeat steps over and over. Like the person was reading how to solve not actually problem solving on their own. John was Awesome.

14 June 2026
Rated 5 out of 5 stars

Non Functioning eSIMS

I was going to Europe and bought 3 esims for my family to use. 2 of them did not work and I notified Holafly. After several minutes of troubleshooting it was apparent that the esims were not providing any internet service, so Holafly sent me 2 new esims which worked flawlessly and we were able to be back up and running. Thank you Holafly.

14 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look