Equiniti Reviews 2,138

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional demeanor, making interactions pleasant and productive. Many people highlight the excellent customer service, noting that representatives are knowledgeable, efficient, and go out of their way to resolve issues and explain complex information clearly. The overall service is frequently described as outstanding, with consumers appreciating the smooth and effective resolution of their concerns. However, some customers experienced difficulties with contacting the company, reporting long wait times on the phone and challenges in reaching the correct department or a human representative. A few people also mentioned receiving inconsistent information or struggling with online services, leading to frustration and repeated calls.

What people talk about most

Staff

Consumers generally report positive experiences with staff. Many reviewers praise the helpfulness, patience,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often praising the helpfulness and efficiency of agents like... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Many customers report significant difficulties reaching a... See more

User experience

Customers consistently note positive experiences with user experience, particularly when interacting with... See more

Based on these reviews

Rated 4 out of 5 stars

I made an enquiry about the status of the shares that have been left to me in a well the agent Gokul was very helpful in giving me the information after going through the security questions. He gave m... See more

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Rated 4 out of 5 stars

The guy on the line Pitoka C was phenomenally helpful and considerate ! He enquired if they could waive charges for docs lost in the post and succeeded Great customer service from him Would sugges... See more

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Rated 5 out of 5 stars

This review is about my experience with calling the Customer Assistance Help line. I spoke with a wonderful representative (since Trustpilot asks that we don't give names) that gave me great faith in... See more

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Rated 5 out of 5 stars

I have to be honest I spent 3 hours on the phone to 4 different people who either just kept passing me on or giving me different numbers to call, it wasn’t until I was lucky to speak to Ayan Kirmani w... See more

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Rated 5 out of 5 stars

Gokul, was efficient, effective and patient. Having checked security and taken the new banking details he asked if there was another query, there was. I wanted to take control of my late wife's Hale... See more

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Rated 5 out of 5 stars

HUGE thanks to Sripriya Jayapal for helping me today, Fri 10th April roughly 2:45pm. I had a problem as I didnt have my shares certificate. Sripriya listened to me and understood my struggles and real... See more

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Rated 5 out of 5 stars

After a frustrating and unfruitful attempt at changing my address on Shell share certificates on line I finally spoke to this lady. She was extremely helpful and sorted the change of address not only... See more

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Rated 5 out of 5 stars

I spent a long time trying to use the online Death Notification Service, but really struggled with it. I tried the message form on the EQ Shareview website, but again I wasn't able to submit the form... See more

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Rated 5 out of 5 stars

The company is doing great by employing really good people like Shreya Killekar and training your staff and colleagues to the highest standards. In with my dealing with Shreya I found her very helpful... See more

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Rated 1 out of 5 stars

Trying to speak to an actual human is impossible after a shareholder dies. You can send a question via X (I do not and would NEVER have X as it's run by that vile man). There is no online chat funct... See more

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Rated 5 out of 5 stars

Aafreen A R 's knowledge and patience was exceptional. One of the best customer service experiences I have had in a long time. Clearly a well trained call centre team member who knew her job. She was... See more

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Rated 5 out of 5 stars

I had some worries / concerns regarding a case I had open with EQI. After being bounced around EQI and not receiving any helpful information I thought I would ring Equiniti and see if they could answe... See more

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Rated 5 out of 5 stars

I just had a 30 minute call with Arti in the Equiniti bereavement team. She was extremely helpful, clearly explaining the processes for transferring and selling shares which had belonged to my late br... See more

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Rated 5 out of 5 stars

I am dealing with a matter where I needed to send a document electronically and for this used the chat option to send it. I was helped by Joanne Robathan who was polite very knowledgeable and advised... See more

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Rated 5 out of 5 stars

Soujanya made this process clear and simple. I have tried many times before to rectify the issues I was having regarding my online portal account and other details without any success. Hopefully, this... See more

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Rated 5 out of 5 stars

Brianca made dealing with Equiniti a pleasure. Their over complicated systems are not very customer friendly but she made it much easier for me.

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Rated 5 out of 5 stars

We phoned up for help selling some shares online. We had come unstuck on our own. We rang for help ans was pointed in the right direction. The lady on the phone was fantastic, very patient with us and... See more

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Rated 5 out of 5 stars

Excellent customer service from Jaideep. He explained all aspects well and made me feel at ease resolving my concerns. Would recommend him for reward and recognition. Well done.

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Rated 5 out of 5 stars

Following the death of my wife, I needed guidance on completing the sale of a small quantity of shares in her name. Gokul talked me through all the forms that needed completing, and advised me on shar... See more

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Rated 1 out of 5 stars

Terrible company to deal with - they owe me a reasonable sum of money and have issued a cheque with my name wrongly spelt, so my bank will not accept it and pay it into my account. Now they are makin... See more

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Rated 5 out of 5 stars

Aafreen AR was the most helpful assistant in dealing with my query today. She is extremely knowledgeable and guided me through the process of getting me into my online account. She absolutely deserv... See more

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Rated 5 out of 5 stars

I was actually dreading calling as the forms sent to me seemed so complicated. Gokul the agent I spoke with was excellent. Told me don't worry I will explain everything and make it easy which he did.... See more

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Rated 5 out of 5 stars

Issue resolved ( login problem & stuck in a “loop”). Sorted quickly & efficiently by Sandhya who also displayed a great deal of patience. Thank You

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Rated 5 out of 5 stars

A gentleman called Whyhad Hussain took my call. He made my experiance exceptional and took care to make sure I understood the details and answered all the questions I had. My autism made no differenc... See more

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Rated 5 out of 5 stars

I reached out to Equiniti with regards to selling my Late Father’s shares. I felt that the charges were too high and spoke to Arvi - customer service if she could look into this. Arvi listened to... See more

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Rated 5 out of 5 stars

It was a complex area we needed to review with a number of calla to be arranged. The calling back process worked most efficiently and the outcome was well organised. The individual managing the call w... See more

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Rated 2 out of 5 stars

Very difficult to understand the representative. Poor line which sounded like they were on a cheap headset did not help.

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Rated 5 out of 5 stars

Good morning Mary Agnes deena is a fantastic person. She was very patient with me help me with all my questions polite and well mannered. I have spoken to many people but Deena is fantastic the best v... See more

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Rated 5 out of 5 stars

The lady on the phone was professional, pleasant and very helpful. I was unable to use the website to sell shares despite trying several times in the last few days (was far too complicated and kept hi... See more

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Rated 5 out of 5 stars

Gokul was extremely helpful to me today as I was struggling to find what I was looking for. He was extremely patient and helped me through the process which was successful. Thanks.

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Rated 5 out of 5 stars

VANI the agent I spoke with was very patient and helpful. She anticipated some of my queries, and helped me by repeating the answers back to me.

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Rated 5 out of 5 stars

Quick response time to being connected with a call handler. Very helpful and dealt with my query efficiently and promptly. Great service by Vathsala Gowda, thank you.

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Rated 5 out of 5 stars

My email account was recently hacked therefore I needed to change the contact email address on my Equiniti account. I rang Equiniti and was assisted by Sushmitha Jayaraju, a Customer Experience... See more

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Rated 1 out of 5 stars

I am trying to close an estate and this has by far been the worst company to deal with as a trustee on an account for my deceased family members. All the way from dealing with a medallion stamp not on... See more

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Rated 5 out of 5 stars

The CX representative Vathsala Gowda helped me with an issue which made a great difference. She tried to work out a solution making several enquiries instead of taking the easy route of not trying har... See more

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Rated 5 out of 5 stars

Initially I was not happy as the call failed while I was talking to a representative called Ayan but she called back a few minutes later and was extremely helpful, resolving my enquiry to my absolute... See more

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Rated 1 out of 5 stars

Terrible company to deal with, all call centre staff seem to be in South Africa and very difficult to hear and understand. In trying to sort out my fathers shareholdings they paid some shares but not... See more

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Rated 5 out of 5 stars

Lisha was most helpful today. I had quite a complex situation to resolve. Lisha provided all the information required for me to complete the desired result. Thank you.

Company replied

Rated 1 out of 5 stars

I haven't been able to log into my Eq account. After 20 minutes waiting on the 'helpline' I hung up. Their website contact details is sparse, they suggest sending a letter - is this company awar... See more

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Rated 4 out of 5 stars

When I eventually got through to a person - (you need to persevere if you don't have your unique ref no) I had exceptional help and service from Gokul. Extremely patient and talked me through exactly... See more

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Rated 2 out of 5 stars

In the modern age of technology, they feel antiquated. I need to deal with them as executor to an estate. All other institutions have been so much easier to deal with. I've filled out an onl... See more

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Rated 5 out of 5 stars

Gokul was very patient and helpful while I re registered. He did not make me feel bad for forgetting my login details.

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Rated 5 out of 5 stars

I have been really nervous about doing my shares for the first time. The lady I got was so lovely and very knowledgeable. So helpful and sorted out what I needed and nothing was a bother to her.... See more

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Rated 1 out of 5 stars

If you have 39 minutes to wait to have your called answered at your cost only to be told it’s another department and they can’t help you then good luck !!!

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Rated 5 out of 5 stars

The lady who helped me outwith telephone conversation was first class ,sorted out all my queries, Well don

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Rated 5 out of 5 stars

Arvi was friendly and efficient and completed everything I needed. She even called me the following day to confirm everything had been updated on the system.

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Rated 5 out of 5 stars

Ayan was very precise and a good listener.She answered all my queries with diligence and was patient.She made me feel at ease and was respectful.

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Rated 5 out of 5 stars

I had a very pleasant call with advisor Abdi, who was very knowledgable and patiently explained the facts in a way that I could understand, which is not always the case. Super helpful and I have only... See more

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Rated 5 out of 5 stars

James was absolutely brilliant helping resolve a difficult situation that had been explained differently by others. James gave us a better alternative to getting the share certificate quickly was on h... See more

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Rated 1 out of 5 stars

While located abroad, my shares were sold following a NASDAQ exit without any prior notification. Taxes were also withheld without communication; I only discovered this when I logged into my acc... See more

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Rated 5 out of 5 stars

Excellent customer service assistance over the phone today. It's great to have the support to help ensure subsequent paperwork is correct as any inaccuracies cause delays in processing.

Company replied

Rated 5 out of 5 stars

Superb service. Gokul Helped me through what I need to do. He explained everything and ensured I knew what to do. He was patient, kind and respectful. A credit to the company.

Company replied

Rated 1 out of 5 stars

I have been waiting for a lump-sum payment for 3 months now! I have repeatedly called them, and have been assured every time that it is now going through and would take 5 days to complete (every week... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

EQ provides expert shareholder, pension and remediation to help our customers around the world succeed. Our vision is to be a leading global share registrar and transfer agent, offering complementary services to our client base.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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Rated 5 out of 5 stars

Kevin was most helpful and efficient…

Kevin was most helpful and efficient dealing with my query.

9 April 2026
Equiniti logo

Reply from Equiniti

We're happy to learn that our team member was helpful and efficient while dealing with your query. We appreciate your positive feedback.

Rated 5 out of 5 stars

After a frustrating and unfruitful…

After a frustrating and unfruitful attempt at changing my address on Shell share certificates on line I finally spoke to this lady. She was extremely helpful and sorted the change of address not only for my Shell Shares but for N G and Centrico.
Very well done.

8 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our team member was able to help with your share certificates and make the address change process easier for you. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Gokul was extremely helpful to me today…

Gokul was extremely helpful to me today as I was struggling to find what I was looking for. He was extremely patient and helped me through the process which was successful. Thanks.

8 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our team member was so helpful and patient while assisting you. We appreciate you acknowledging their support in navigating the process successfully. Thank you.

Rated 5 out of 5 stars

Very helpful service

Very helpful service. I forget the bloke's name, sadly!

8 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our service was helpful! We appreciate you taking the time to leave us feedback.

Rated 5 out of 5 stars

Abhishek-Shivaraju gave excellent service

Abhishek-Shivaraju was professional, patient, spoke clearly, giving me advice to solve the problems I was experiencing. So wonderful to speak to a person at the other end of the line. 10/10.

8 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our advisor was professional, patient, and clear in providing advice to resolve the issues you were experiencing. We appreciate the positive feedback!

Rated 5 out of 5 stars

Very Helpful and knowledgeable

To speak with an agent who was very understanding of my situation.

8 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our agent was understanding of your situation. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Spoke to gokul was a very friendly…

Spoke to gokul was a very friendly helpfully man told me what i had to do thanku gokul

7 April 2026
Equiniti logo

Reply from Equiniti

We appreciate you taking the time to share your positive experience. We're happy to hear that the interaction was helpful and friendly. Thank you!

Rated 5 out of 5 stars

Brianca made dealing with Equiniti a…

Brianca made dealing with Equiniti a pleasure. Their over complicated systems are not very customer friendly but she made it much easier for me.

7 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that you had a positive experience. We appreciate your feedback regarding our systems, and we're so glad our representative could make things easier for you.

Rated 5 out of 5 stars

Vathsala was extremely helpful and…

Vathsala was extremely helpful and patient when their app did not work for me. Thanls again.

7 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that our team member was helpful and patient while assisting you with the app issue. Thanks for your positive feedback!

Rated 5 out of 5 stars

VANI the very helpful Equiniti agent.

VANI the agent I spoke with was very patient and helpful. She anticipated some of my queries, and helped me by repeating the answers back to me.

7 April 2026
Equiniti logo

Reply from Equiniti

We're so glad to hear that our agent was patient and helpful! We appreciate you noting how they anticipated your questions and repeated the answers back to you.

Rated 5 out of 5 stars

taught me everything

explained all my options from tax, to stock and general rules

7 April 2026
Equiniti logo

Reply from Equiniti

We're glad the explanations of your options were helpful and comprehensive. Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Amazing service would recommend to…

Amazing service would recommend to friends and family lovely lady I spoke to Very helpful

7 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that you had such a positive experience! We appreciate you recommending us to your friends and family; thank you!

Rated 1 out of 5 stars

So Frustrated!

I am currently in the process of dealing with a family bereavement that unfortunately requires that I deal with Equiniti.
Without doubt they are the most insensitive and unhelpful company that I have the displeasure of dealing with.
They are however extremely adept at sending forms for you to complete

25 March 2026
Unprompted review
Equiniti logo

Reply from Equiniti

We're truly sorry to hear about your bereavement and the difficulties you're experiencing. We acknowledge your feedback regarding our service and will review how we can improve our processes. We have sent you a message requesting for further information. Please accept my deepest condolences.

Rated 5 out of 5 stars

Documents required beforehand

Excellent engagment with first timer share trader. Very empathetic and far more effective than communictaing with AI. Please have more of this!

2 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that you found the engagement helpful as a first-time share trader. We appreciate your feedback.

Rated 5 out of 5 stars

The lady who helped me outwith…toplady

The lady who helped me outwith telephone conversation was first class ,sorted out all my queries,
Well don

2 April 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that the telephone support you received was first class and that all your questions were answered. We appreciate your positive feedback!

Rated 5 out of 5 stars

A good and reliable company

It is good and reliable you can see all your holdings in one place, and can buy and sell shares or purchase new ones with confidence.

12 March 2026
Equiniti logo

Reply from Equiniti

We're happy to hear that you find our platform reliable and useful for managing your investments. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Rang to claim outstanding dividends on…

Rang to claim outstanding dividends on a deceased estate.
Gokul was respectful and efficient in dealing with the matter.
Issue solved.

1 April 2026
Equiniti logo

Reply from Equiniti

We appreciate you sharing your experience. We're happy Gokul provided respectful and efficient service during this sensitive matter and resolved the dividend claim.

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