Mufg Reviews 40

Switching from Perpetual to Mufg internet service occurred about a year ago. I am still trying to understand how to produce reports that are complete and understandable. A lot of complicated and unnecessary structures. Why not be like a bank account and see a running balance with debit and credit type entries?

I'm trying to log in for first time after they bough out Computershare. Their website wont let me do anything without 2FA but 2FA can only be set up by calling them. Been sitting on hold for an hour with no indication where I am in queue.

I put my bank account details into the platform to sell a share. They have a 10 business day 'fraud prevention' time period in which you are not allowed to sell. My shares have dropped from $15.66 to $11.74 in that time. I would understand a couple days but 2 weeks is insane. Awful customer service when I tried to raise this with them to shorten the time period.

Absolutely appauling , went to sell Telstra shares, jump through all the hoops on line ID , holding , etc only to get to the trade to be told " under review " and nothing happened . Days later i recieve a letter telling me the trade is under review and to call .Evenually all complete but hardly a service and you could loose huge money due to delays .Useless

Rubbish received an email from them confirming the instruction to sell my shares on the 19th of March. Still shows as instructed on 23rd March still in progress despite their email saying the sale would be processed on the next working day which was actually Friday 20th March not today which is Tuesday 24th March

I sold some shares using MUFG. They sent an email stating that I would need a stock transfer form and they would send me one. (Other companies let you download it.) When it failed to arrive within a week, I emailed - their reply stated they would respond within 5 working days. It took that long and then they said I could download a form, but it had by then arrived in the post. I signed it and sent it back. I received an email today stating they had not received my certificate and telling me again I could download a form from their website. There was a link to an email address, but the link was dead. It's now over 2 weeks since the shares were sold, but I have yet to receive my money. This is appalling service.

I have been trying for a duplicate share certificate that got lost when i sent the original to MUFG. They have sent back all documents except the original share certificate. Now the process to get dupliate certificate is going on since 6 months

I have been trying to change my email address for months. I have had no access to my portfolio or received any emails. They refuse to update my email after ive provided all holding statement numbers and my personal details numerous times. Each person I talk too or email has not been helpful. The issue is just continuing on. Do not register your shares in this company.

Totally useless - left company as good leaver 2 months before got leavers letter which has no explanation at all as what to do? Helpline mixed get conflicting advice so have no idea what’s going on!

Dreadful customer services. Despite submitting a form to change my dividend payments, all I get are emails back saying you can do this online in your account but whenever I try it comes up with an error. I point this out and get another email (each reply takes 5 days) saying you can do this online. Still not done done over a month later. Formal complaint didnt fare much better - said you could do this online.

I've requested to sell all my shares 8 working days ago and I've still received nothing, it looks like they are holding on to it to gain interest, I call it robbery just like Richard Turpin except he wore mask. I would never recommend this Mickey mouse company to anyone.

An absolute nightmare to deal with. Our company sharesave scheme was, unfortunately, with MUFG, and getting the shares out is a process that takes months. I asked for my shares on the 11th December. I was told my case had an allotment date of the 31st December and it would be 4 working days to 6 weeks from that date.
My ISA manger has heard nothing from them as of the 4th Feb, so I’ve called to be told that my allotment date was actually the 28th of January and that it will be ten working days to six weeks from that date. They are now lying about ever having told me the initial date I was given.
Worse still, the shares I elected to sell dropped in value while I was waiting for them to action my case so I have lost thousands of pounds through their incompetence.

Absolutely terrible company. Avoid at all costs!

Every person you speak to at customer services tells you something different about your sale then proceeds to moves the goal posts as to delay release your funds.

Abysmal customer service, even worse transparency and absolutely zero accountability.

Very slow to execute your instructions and try to blame everything and everyone else rather than admit that they have made a mistake.

Complaints process is a joke.

Avoid at all costs!!

Awful company to deal with they constantly delay the process of transferring your shares to another company, always have to chase if something has been actioned to which they advise they have until a certain date shortly after this date they then advise a further two weeks ask to speak to a manager to complain they advise they will get back to you (never do) if I could rate zero I would but I have to give at least one star

If I could give this a zero I would. I've spent hours just trying to create an account and login. I've spent weeks going back and forth with 'support' and still nothing. I'm questioning if this is a intentional practice to keep small shareholders from voting and having their say.

I used the MUFG Corporate markets (UK) online facility to sell my certificated shares that were originally with the registrars LINK.
At some stage it appears that the registrars changed and MUFG provided the dealing service.
They are CRAZY expensive: £56 minimum charge and 1.5%. The deal cost me over £1000, compared to AJ Bell who charge £5.00!!
And I must wait for my money, so we'll see how long it takes. MUFG would appear to be a Japanese group - M for Mitsubishi.
Two stars because it was quite easy to register and initiate the deal which was documented within 24 hours and dealt at slightly above the minimum price I had specified.

Very slow to respond to emails. No help what so ever. Negative stars!!!!

Dealing with my late fathers shareholdings- I completed the online form for each company he held shares in as there wasn’t an option to pick multiple, only to receive an email to say that wasn’t necessary followed by a further similar email but in a condescending tone. Rather than then being able to apply the death certificate etc to all shareholdings I am then having to go back and forth chasing them up to confirm each shareholding separately. I tried to ring them about it, on a number they listed on one of the emails, only to be told it was the BP line (dad had no BP shares). The line then either cut off, or they hung up on me. There is also an issue with a share certificate which it looks like they have ‘lost’, they are not responding to me about it and if it was their fault they caused my dad upset and stress before he passed away.
Their administration is diabolical!

MUFG has a terrible 1* Trustpilot rating, ITS NOT MY EXPERIENCE.

Needed to sell a quantity of shares and completed sale with MUFG over the phone with instant live deal pricing. Their commission rates were slightly higher than Equinity but not extortionate. The only reason scored at 3* was a 2 week delay in payment. However, after contacting them again payment was paid by bank transfer the following day.

I do tend to agree with many commentators MUFG do have to up their game as far as improving communications by call centre staff.

As an aside, I had inadvertently destroyed a number of share certificates and MUFG was efficient in replacing them all although paying the indemnity and fees was a costly exercise.