Equiniti Reviews 2,138

I made an enquiry about the status of the shares that have been left to me in a well the agent Gokul was very helpful in giving me the information after going through the security questions. He gave m... See more

The guy on the line Pitoka C was phenomenally helpful and considerate ! He enquired if they could waive charges for docs lost in the post and succeeded Great customer service from him Would sugges... See more

This review is about my experience with calling the Customer Assistance Help line. I spoke with a wonderful representative (since Trustpilot asks that we don't give names) that gave me great faith in... See more

I have to be honest I spent 3 hours on the phone to 4 different people who either just kept passing me on or giving me different numbers to call, it wasn’t until I was lucky to speak to Ayan Kirmani w... See more

Gokul, was efficient, effective and patient. Having checked security and taken the new banking details he asked if there was another query, there was. I wanted to take control of my late wife's Hale... See more

HUGE thanks to Sripriya Jayapal for helping me today, Fri 10th April roughly 2:45pm. I had a problem as I didnt have my shares certificate. Sripriya listened to me and understood my struggles and real... See more

After a frustrating and unfruitful attempt at changing my address on Shell share certificates on line I finally spoke to this lady. She was extremely helpful and sorted the change of address not only... See more

I spent a long time trying to use the online Death Notification Service, but really struggled with it. I tried the message form on the EQ Shareview website, but again I wasn't able to submit the form... See more

The company is doing great by employing really good people like Shreya Killekar and training your staff and colleagues to the highest standards. In with my dealing with Shreya I found her very helpful... See more

Trying to speak to an actual human is impossible after a shareholder dies. You can send a question via X (I do not and would NEVER have X as it's run by that vile man). There is no online chat funct... See more

Aafreen A R 's knowledge and patience was exceptional. One of the best customer service experiences I have had in a long time. Clearly a well trained call centre team member who knew her job. She was... See more

I had some worries / concerns regarding a case I had open with EQI. After being bounced around EQI and not receiving any helpful information I thought I would ring Equiniti and see if they could answe... See more

I just had a 30 minute call with Arti in the Equiniti bereavement team. She was extremely helpful, clearly explaining the processes for transferring and selling shares which had belonged to my late br... See more

I am dealing with a matter where I needed to send a document electronically and for this used the chat option to send it. I was helped by Joanne Robathan who was polite very knowledgeable and advised... See more

Soujanya made this process clear and simple. I have tried many times before to rectify the issues I was having regarding my online portal account and other details without any success. Hopefully, this... See more

Brianca made dealing with Equiniti a pleasure. Their over complicated systems are not very customer friendly but she made it much easier for me.

We phoned up for help selling some shares online. We had come unstuck on our own. We rang for help ans was pointed in the right direction. The lady on the phone was fantastic, very patient with us and... See more

Excellent customer service from Jaideep. He explained all aspects well and made me feel at ease resolving my concerns. Would recommend him for reward and recognition. Well done.

Following the death of my wife, I needed guidance on completing the sale of a small quantity of shares in her name. Gokul talked me through all the forms that needed completing, and advised me on shar... See more

Terrible company to deal with - they owe me a reasonable sum of money and have issued a cheque with my name wrongly spelt, so my bank will not accept it and pay it into my account. Now they are makin... See more

Aafreen AR was the most helpful assistant in dealing with my query today. She is extremely knowledgeable and guided me through the process of getting me into my online account. She absolutely deserv... See more

I was actually dreading calling as the forms sent to me seemed so complicated. Gokul the agent I spoke with was excellent. Told me don't worry I will explain everything and make it easy which he did.... See more

Issue resolved ( login problem & stuck in a “loop”). Sorted quickly & efficiently by Sandhya who also displayed a great deal of patience. Thank You

A gentleman called Whyhad Hussain took my call. He made my experiance exceptional and took care to make sure I understood the details and answered all the questions I had. My autism made no differenc... See more

I reached out to Equiniti with regards to selling my Late Father’s shares. I felt that the charges were too high and spoke to Arvi - customer service if she could look into this. Arvi listened to... See more

It was a complex area we needed to review with a number of calla to be arranged. The calling back process worked most efficiently and the outcome was well organised. The individual managing the call w... See more

Very difficult to understand the representative. Poor line which sounded like they were on a cheap headset did not help.

Good morning Mary Agnes deena is a fantastic person. She was very patient with me help me with all my questions polite and well mannered. I have spoken to many people but Deena is fantastic the best v... See more

The lady on the phone was professional, pleasant and very helpful. I was unable to use the website to sell shares despite trying several times in the last few days (was far too complicated and kept hi... See more

Gokul was extremely helpful to me today as I was struggling to find what I was looking for. He was extremely patient and helped me through the process which was successful. Thanks.

VANI the agent I spoke with was very patient and helpful. She anticipated some of my queries, and helped me by repeating the answers back to me.

Quick response time to being connected with a call handler. Very helpful and dealt with my query efficiently and promptly. Great service by Vathsala Gowda, thank you.

My email account was recently hacked therefore I needed to change the contact email address on my Equiniti account. I rang Equiniti and was assisted by Sushmitha Jayaraju, a Customer Experience... See more

I am trying to close an estate and this has by far been the worst company to deal with as a trustee on an account for my deceased family members. All the way from dealing with a medallion stamp not on... See more

The CX representative Vathsala Gowda helped me with an issue which made a great difference. She tried to work out a solution making several enquiries instead of taking the easy route of not trying har... See more

Initially I was not happy as the call failed while I was talking to a representative called Ayan but she called back a few minutes later and was extremely helpful, resolving my enquiry to my absolute... See more

Terrible company to deal with, all call centre staff seem to be in South Africa and very difficult to hear and understand. In trying to sort out my fathers shareholdings they paid some shares but not... See more

Lisha was most helpful today. I had quite a complex situation to resolve. Lisha provided all the information required for me to complete the desired result. Thank you.

I haven't been able to log into my Eq account. After 20 minutes waiting on the 'helpline' I hung up. Their website contact details is sparse, they suggest sending a letter - is this company awar... See more

When I eventually got through to a person - (you need to persevere if you don't have your unique ref no) I had exceptional help and service from Gokul. Extremely patient and talked me through exactly... See more

In the modern age of technology, they feel antiquated. I need to deal with them as executor to an estate. All other institutions have been so much easier to deal with. I've filled out an onl... See more

Gokul was very patient and helpful while I re registered. He did not make me feel bad for forgetting my login details.

I have been really nervous about doing my shares for the first time. The lady I got was so lovely and very knowledgeable. So helpful and sorted out what I needed and nothing was a bother to her.... See more

If you have 39 minutes to wait to have your called answered at your cost only to be told it’s another department and they can’t help you then good luck !!!

The lady who helped me outwith telephone conversation was first class ,sorted out all my queries, Well don

Arvi was friendly and efficient and completed everything I needed. She even called me the following day to confirm everything had been updated on the system.

Ayan was very precise and a good listener.She answered all my queries with diligence and was patient.She made me feel at ease and was respectful.

I had a very pleasant call with advisor Abdi, who was very knowledgable and patiently explained the facts in a way that I could understand, which is not always the case. Super helpful and I have only... See more

James was absolutely brilliant helping resolve a difficult situation that had been explained differently by others. James gave us a better alternative to getting the share certificate quickly was on h... See more

While located abroad, my shares were sold following a NASDAQ exit without any prior notification. Taxes were also withheld without communication; I only discovered this when I logged into my acc... See more

Excellent customer service assistance over the phone today. It's great to have the support to help ensure subsequent paperwork is correct as any inaccuracies cause delays in processing.

Superb service. Gokul Helped me through what I need to do. He explained everything and ensured I knew what to do. He was patient, kind and respectful. A credit to the company.

I have been waiting for a lump-sum payment for 3 months now! I have repeatedly called them, and have been assured every time that it is now going through and would take 5 days to complete (every week... See more