Equilaw Reviews 4,837

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as faultless and efficient, with many people appreciating the clear communication and accurate advice received at every stage. Reviewers are particularly impressed with the quick response times, with call-backs often made within minutes, and the smooth user experience, which made complex processes feel pain-free and stress-free. However, some customers also noted that there were occasional delays caused by external management companies. A few other people also felt that they would have liked a more proactive approach regarding communication and updates.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as faultless, professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the promptness and efficiency... See more

User experience

Customers report positive experiences with the user experience, often describing it as smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The service we had from Equilaw was faultless. They kept in contact with us.Initially we had a visit from a member of the staff ,she was excellent, she guided us through all the forms answering all o... See more

Company replied

Rated 5 out of 5 stars

I found Equilaw very professional - everything was done efficiently and exactly on time - I was made aware of all of the issues that I needed to consider at every stage and received good and accurat... See more

Company replied

Rated 5 out of 5 stars

Right from when we applied for a Life Mortgage, Equilaw kept us up to date of the progress of our application. I would especially thank Leah who really went out of her way to get the application throu... See more

Company replied

Rated 5 out of 5 stars

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'. Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 4 out of 5 stars

Professional

They're professional and keep to time in all prosses.

20 May 2026
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Reply from Equilaw

Great news! Thanks for your review and feedback.
Wishing you all the best,
Equilaw Solicitors

Rated 5 out of 5 stars

Everyone was so patient kind and…

Everyone was so patient kind and understanding I’d like to thank you all for your kindness and would recognise you to all that enquired

20 May 2026
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Reply from Equilaw

Thank you so much for your lovely review and feedback
We're thrilled to have been a part of your application so thank you for choosing us!

Rated 5 out of 5 stars

Maisie Hughes was very helpful and patient with me!

I dealt with Maisie Hughes at Equi Law. She was very helpful and patient with me. Answering my queries with great detail and patience. So thank you Equilaw for a smooth , non stressful experience.

20 May 2026
Unprompted review
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Reply from Equilaw

Thanks so much for your review, particular your kind words for Maisie.
We're pleased she was able to deliver our usual excellent service standard and thank you for sharing your experience with us.
Best wishes
The team at Equilaw

Rated 5 out of 5 stars

Professional and expertly dealt with

Professional and expertly dealt with. Kept informed as to relevant events during process term.

20 May 2026
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Reply from Equilaw

Thanks so much for taking the time to share your feedback with us
All the best from the entire team at Equilaw Solicitors.

Rated 5 out of 5 stars

Professional

Professional, straight forward, well informed at all times, polite and helpful team.

19 May 2026
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Reply from Equilaw

Great news! On behalf of all of us at Equilaw, we thank you for choosing and trusting us!

Rated 5 out of 5 stars

Our case manager marli was both very…

Our case manager marli was both very professional and very knowledgeable about our case with good communication and advice throughout the process and completion

15 May 2026
Unprompted review
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Reply from Equilaw

Thanks so much! We're pleased to read your comments - at Equilaw, we pride ourselves on our communication so pleased to see Marli was able to deliver our usual excellent service standard.
Wishing you every success and happiness for the future,
Team Equilaw

Rated 5 out of 5 stars

Application Support

I consider your support to us during our application preparation, and submission was exemplary in all respects. Even though there were one or two small hiccups that concerned us, such as the financial status and functionality of our thermal solar system, with your help and understanding we managed to negate their impact quite quickly. Well done and thank you

15 May 2026
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Reply from Equilaw

Thank you for your lovely feedback and review. We're pleased to see the team were able to support your application to completion. We would welcome an opportunity to work together again so do let us know if we can be of any future service.
Thanks again
Team Equilaw

Rated 5 out of 5 stars

Harry Lamb and his team were…

Harry Lamb and his team were professional, well informed, truly cared about me as a person, gave reassurances and kept me informed all the way though my journey with him and his team

19 May 2026
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Reply from Equilaw

Great news! We really value hearing directly from our clients so appreciate you taking the time to share your review with us.
Wishing you every success for the future and please do get in touch if we can be of any future service.
All the best
Team Equilaw

Rated 5 out of 5 stars

Ellie Davies was very helpful…

Ellie Davies was very helpful explaining each step to us. Service was very good

19 May 2026
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Reply from Equilaw

Great news. Thanks for your lovely review and feedback, especially for Ellie.
We're thrilled you chose Equilaw - so thank you for trusting us and wishing you every success and happiness for the future.

Rated 5 out of 5 stars

Excellent recommendation

Equilaw were recommended to us and I'm pleased to say that the recommendation was 'spot on'.
Leah (our Case Manager) kept us informed every step of the way, calling frequently to update progress. I found her (and her colleagues) a pleasure to deal with whenever we spoke; always friendly and polite, and always available!
Thanks for making this big decision a pain-free process.

18 May 2026
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Reply from Equilaw

Thank you so much for your lovely review and feedback! We're thrilled to see Leah and the team were able to support your application, and we're grateful for you choosing Equilaw.
All the best for the future,
Team Equilaw

Rated 5 out of 5 stars

All the time dealing with Equilaw Law on my Equity Relaese

All the time dealing with Equilaw I found them helpful, patient and extremely good to deal with.

I found dealing with with Emily Smith, the case handler, and Alishba Ali extremely reliable and helpful in my time dealing with them.

18 May 2026
Unprompted review
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Reply from Equilaw

Thank you for your lovely review, in particular for Alishba and Emily. We'll be sure to pass your feedback on. Wishing you every success and happiness for the future from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Equity made easy through Equilawo…

Equilaw made the process go through so smoothly.Lauren and all the others kept in touch regularly.Would highly recommend.Very satisfied.
Thank you Equilaw.

18 May 2026
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Reply from Equilaw

Thanks ever so much for your kind comments and feedback. Wishing you every success for the future from all of us here at team Equilaw!

Rated 5 out of 5 stars

Good service

The process was completed professionally and expeditiously. Staff always courteous and helpful. Charges seem reasonable.

18 May 2026
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Reply from Equilaw

Thanks ever so much for taking the time to share your comments with us. We're pleased to see we were able to complete your application so swiftly. If we can be of any future service then please do contact us. Otherwise, we wish you every success for the future.

Rated 5 out of 5 stars

Great advice very helpful answered…

Great advice very helpful answered queries promptly made the process very easy would recommend this company without hesitation

18 May 2026
Equilaw logo

Reply from Equilaw

We're so pleased to see the team were able to support your application so smoothly. We'll be sure to pass your feedback on. Thanks again and all the best,
Team Equilaw

Rated 4 out of 5 stars

Staff very helpful and plenty of…

Staff very helpful and plenty of documentation to understand the procedure.

14 May 2026
Equilaw logo

Reply from Equilaw

Great news! Thanks for taking the time to share your feedback with us. We really love hearing from our clients directly so thank you again and if we can be of any future service do let us know.
All the best
Equilaw Solicitors

Rated 5 out of 5 stars

First Rate

Equilaw were extremely efficient and professional and I have no hesitation in recommending them for support with financial arrangements. Thanks again you!

18 May 2026
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Reply from Equilaw

We're so pleased to read your review and feedback! We really pride ourselves on our client service, so great to see you've had this experience with us.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Very helpful friendly people

Very helpful friendly people. I liked that I was contacted by the same person each time.
Clear explanation for any questions I had.

13 May 2026
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Reply from Equilaw

We're so pleased to read we have another satisfied client on our hands! Thanks for taking the time to leave a review with us and wishing you all the best for the future!

Rated 4 out of 5 stars

Everything was explained thoroughly

Everything was explained thoroughly all the way through the experience, this made it all very easy, and gave me confident in the whole setting up.

8 May 2026
Equilaw logo

Reply from Equilaw

Great news! Thank you for your lovely review and comments, we really appreciate your feedback and wish you every success for the future.

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