Equilaw Reviews 4,543

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making complex processes much easier to navigate. The service is frequently highlighted as efficient and smooth from start to finish, with many people appreciating the clear communication and prompt responses to their inquiries. Consumers also noted feeling well-supported and informed throughout their interactions. However, some customers mentioned that the experience took longer than anticipated, attributing delays to external factors rather than the company itself. A few people also felt that the company's timescales sometimes prioritized their own needs over those of the customer.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its efficiency and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the staff for being... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight prompt communication,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers describe the... See more

Based on these reviews

Rated 5 out of 5 stars

Lucinda Hasler and Pauline Wilson would like to thank Equilaw, particularly Maisie Hughes and Olivia Bond, for making our first foray into the scary world of borrowing money, so much more bearable tha... See more

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Rated 5 out of 5 stars

Friendly focused and professional, great help on all aspects of the equity release process and kept me confident at all stages of the process too! Answered questions and responded to challenges, which... See more

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Rated 5 out of 5 stars

The whole process was smooth and efficient from start to finish, both Ellie and Maisie were polite, helpful and courteous . We never had to wait to speak to someone when calling and were always kept... See more

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Rated 5 out of 5 stars

We dealt with Keeley Harris-McRoberts at Equilaw to complete our transaction. She was a pleasure to deal with, friendly, approachable, EXTREMELY efficient and kept us informed throughout the process w... See more

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Rated 3 out of 5 stars

My account was dealt with by Ellie Davis, she was very nice helpful. However on the day money due to paid into my account she tells me there's a problem that needed to be resolved before payment. T... See more

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Rated 5 out of 5 stars

We were referred to Equilaw during our application for a life time mortgage through Age Partnerships. Throughout the process Marli was our primary contact and was very professional with her guidance a... See more

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Rated 5 out of 5 stars

We have had an excellent experience using Equilaw Solicitors for our equity release/lifetime mortgage needs. We had Leah, Poppy & Lily dealing with us & they have been friendly, prompt & helpful on ev... See more

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Rated 5 out of 5 stars

TIARNA guided me through the whole experience with great patience and clarity at all times. I was impressed by the fact that anytime I called, the facts of my case were up to date whoever answere... See more

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Rated 5 out of 5 stars

Equilaw has provided a very professional service for our equity release. We were informed and updated on every stage and the transactions were completed promptly on the expected date. We would like to... See more

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Rated 5 out of 5 stars

This review relates to our recent Equity Release transaction and we were delighted to have Marli Allen as our Case Handler. Without hesitation we are pleased to confirm Marli expertly kept us fully ap... See more

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Rated 4 out of 5 stars

complex process, but Equilaw professionals made it much easier. Clear and concise communications throughout, with any questions promptly answered. Key contacts were Nicole Webb and Emily Yong, both of... See more

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Rated 5 out of 5 stars

My husband and myself were very happy with everything Equilaw did for us. Every thing was explained to us step by step, a very lovely lady was sent to meat us to sign all the paper work she was just... See more

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Rated 5 out of 5 stars

My experience at Equilaw was great from day 1. From the initial call to final email everything was dealt with efficiently and professionally. They were always prompt with replies and understanding whe... See more

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Rated 5 out of 5 stars

It was a very smooth and quick process. Equilaw were very professional and answered any questions that we weren't sure of and made us feel at ease. Always got in touch to make sure we had all our rel... See more

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Rated 5 out of 5 stars

Experience took a bit longer than anticipated but that was down to paperwork delays with my ex-mortgage provider rather than any fault of Equilaw. I mention this from an expectation viewpoint. Legal m... See more

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Rated 5 out of 5 stars

Everything went seamlessly.....my Equity Release advisor, Sarah Ferrell Financial recommended Equilaw to me at our first meeting on 18th December 2025.....and Olivia Bond and Maisie Hughes made Comple... See more

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Rated 5 out of 5 stars

Informed at all stages. Slight confusion about what paperwork I needed to send but soon sorted. All staff very friendly Reception staff very efficient. All in all a good experience in what starte... See more

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Rated 5 out of 5 stars

I dealt with Equilaw to arrange a lifetime mortgage. I was very pleased with their service and professionalism. In particular the two employees who dealt with my case. Ellie Davis and Lily Hieron have... See more

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Rated 5 out of 5 stars

Excellent quick and trustworthy Service especially from Ellie Davies + also Lilly. Very patient, no pressure. Would recommend your conpany to everybody. Thank you!! Also every aspect of the deal... See more

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Rated 5 out of 5 stars

Leah our case manager was excellent - she was attentive and clear at all stages as well as being prompt and efficient at every step. All the people we had contact with from Equilaw were thoroughly pro... See more

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Rated 5 out of 5 stars

Ellie Davis took us through each stage of the re-mortgage process at a pace we were happy with. Was always available if we had any queries and dealt with matters efficiently and professionally. We wou... See more

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Rated 5 out of 5 stars

Equilaw were efficient and professional and kept us informed through the whole process. There was always someone available to speak to with any query. I would not hesitate in recommending them.

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Rated 5 out of 5 stars

Couldn’t recommend highly enough. We were kept informed throughout plus much quicker than expected from the solicitors visit to completion in 7 days.Isla Eddy's team were excellent.

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Rated 5 out of 5 stars

Equilaw dealt with my case very efficiently and kept me updated and informed on how things were progressing. Lucy and Lauren are very helpful and polite at all times and my case was completed in a tim... See more

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Rated 5 out of 5 stars

I would like it noted that Isla Eddy & Emily Yong handled my case with courtesy and professionalism. Arriving at a conclusion in super quick time. I would have no problem in recommending Equilaw to... See more

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Rated 5 out of 5 stars

I was introduced to Equilaw by my financial advisor. The process from start to finish was done in a professional manner with excellent communication throughout. Any questions raised were answer... See more

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Rated 5 out of 5 stars

The whole experience in dealing with this company was easy to understand. The personal ( Marli ) was really helpful and explained everything in detail. Nothing was to much trouble. We can definitely... See more

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Rated 5 out of 5 stars

We found this company competent and with a degree of politeness that is unknown in the world today. Each contact was excellent. Very business-like and they were a pleasure to do business with. than... See more

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Rated 5 out of 5 stars

We were very pleased with the Representative Joseph Withers from Equity Release. He was very thorough with everything. He explained every detail with us clearly and precisely. Answered all our q... See more

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Rated 5 out of 5 stars

Good professional team of people. Right from the beginning every step relating to our mortgage application was explained to us. All went according to plan and quicker than we expected. Staff were poli... See more

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Rated 5 out of 5 stars

From start to finnish Olivia Bond our case manager handled our business in a professional, respectful and polite way explaining each step as it proceeded to us clearly and in an understandab... See more

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Rated 5 out of 5 stars

My experiences with Equilaw were all positive. Communication and rapid response to any issues that I raised gave me confidence that my interests were being effectively handled. Advice was free of j... See more

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Rated 5 out of 5 stars

I contacted Equilaw to assist with a financial action to do with my house. Beth Timms was exceptionally helpful, explaining any legal matters in simple English together with Emily Yong also assisted... See more

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Rated 5 out of 5 stars

This company is very professional. Their service is impeccable. I received from start to finish an excellent service. It was efficient and they answered all my questions and kept me informed e... See more

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Rated 5 out of 5 stars

Excellent service. Thanks to Nicole Webb who lead me through each detail that I needed to complete which made a stressful time become a very smooth outcome. Thank you so much Nicole.

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Rated 5 out of 5 stars

Thank you Lauren and Lucy. Very polite and professional service by all concerned at Equilaw. Really easy process and very quick and efficient to completion. Thank you so much from a very happy custome... See more

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Rated 5 out of 5 stars

We would highly recommend Equilaw. Our case manager , Marli Allen , explained the process in simple terms , this was done efficiently and much quicker than we expected.

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Rated 5 out of 5 stars

Excellent attention to detail by Bethany Timms and Emily Yong. It has been a pleasure have these ladies deal with the processes required for our equity release

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Rated 5 out of 5 stars

Very helpful, very polite, kept me up to date, always glad to help. Made the journey so much easier. A great team of happy and enthusiastic individuals.

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Rated 4 out of 5 stars

Had no actual personal communication from my solicitor, Harriet, other than an email. Phone calls were from Lily. However, mine was an easy Equity Release case and Equilaw managed it very smoothly an... See more

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Rated 5 out of 5 stars

Efficient handling of our mortgage request with friendly staff and prompt attention to any queries. Also good at chasing up actions taking stress out of the process.

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Rated 5 out of 5 stars

I was kept up to date with all developments and all the staff members I spoke with were courteous helpful and professional. I would highly recommend Equity Law to anyone wanting to access Equity Rele... See more

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Rated 5 out of 5 stars

Exceptionally second to none and fastest service I ever witnessed they were lovely . My finanical advisor at my end was amazing too so overall they are the ones you can apply with ease. Take care... See more

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Rated 5 out of 5 stars

I found Equilaw to be professional helpful and very easy to deal with. My Case Manager Bethany Timms was always available and happy to discuss any queries and concerns.

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Rated 1 out of 5 stars

I made a huge mistake choosing these to support me through equity release. They appear to work with a timescale that meets their needs and most definitely does not meet the needs of the customer. I... See more

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Rated 4 out of 5 stars

Excellent service. Perhaps a little more communication put in Layman's terms about the process and what was required of me would have been helpful. The World of finance and legal documents was comple... See more

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Rated 5 out of 5 stars

I would like to thank Emily and Lucy for all the help, support and guidance. Highly recommend Equilaw based on my experience, very easy to contact and always kept updated during the process

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Rated 5 out of 5 stars

Both Maisie Hughes and Harriet Clutterbuck were very efficient and helpful ensuring our equity release mortgage was done in an efficient and timely manner. Would use Equilaw again and recommend them t... See more

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Rated 5 out of 5 stars

Throughout the long and often torturous negotiations,Ms. Tamzin Fletcher was always polite, helpful, patient with me, if there was something that I did not understand, and very reliable in returning... See more

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Rated 5 out of 5 stars

I thoroughly enjoyed working with Equilaw. They were prompt and meticulous in their attention to detail, and invariably courteous when I contacted them. I was impressed with their clarity when it came... See more

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Rated 5 out of 5 stars

Kept in regular contact. Explained everything clearly. Brilliant telephone contact as well as email and written contact. Made everything so easy and simple and very quick to get everything so... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer
  3. Legal Services
  4. Real Estate Attorney

Written by the company

Equilaw is a market leading and award winning firm of solicitors specialising in Equity Release. Recognised by financial advisers nationwide for our niche work and experience in this specialist area of law, Equilaw is acknowledged as one of the market leaders in this sector. Every case is handled by our in-house team, made up of expert lawyers and legal professionals. We offer clients in-depth guidance on the equity release product which has been recommended to them. In our experience, clients prefer to work with financial advisers who work closely with a leading solicitor in the field as it provides added confidence in the equity release process. We have always been unique, in that we are the only law firm which deals solely with legal advice and conveyancing for homeowners taking equity release. This enables us to give bespoke advice as to the details of the equity release plan and the legal obligations that attach to it. We do not tread on the toes of the adviser by recommending products or by discussing product suitability Since 2008 we have been consistently winning awards for our Equity Release service. Our most recent award was the winner of best conveyancer 2020, awarded by The Equity Release Awards. We have won best conveyancer at the Equity Release awards 11 times now.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very informative

Very informative. Helped with queries along the journey. Very prompt replies and lovely staff

20 March 2026
Equilaw logo

Reply from Equilaw

Great news! Thanks for the lovely review and feedback - we wish you every success for the future from the entire team at Equilaw.

Rated 5 out of 5 stars

Excellent service from maisie hughes…and ellie davis

Excellent service from maisie hughes and ellie Davi’s. Very speedy result and if needed to contact equilaw was always on hand . Thank you much for equilaws help .

24 March 2026
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Reply from Equilaw

Great news! We're pleased Ellie and Maisie were able to complete your application so swiftly.
All the best,
Team Equilaw

Rated 5 out of 5 stars

Very efficient

Very efficient. Flexible for the less computer friendly user like us.All staff I connected with both online and by phone and in person very courteous and patient. Distance did not hamper the high quality of advice given, the time taken to answer our queries and bring the matter to an extremely satisfactory conclusion. Many thanks for all your help.

20 March 2026
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Reply from Equilaw

Thanks so much for your lovely review and 5 stars!

Rated 5 out of 5 stars

Prompt, efficient and friendly service.

I found the process well set-out in all emails and documentation. Fees were as agreed. All communication was clear and to the point and all responses were very prompt.
My case was not straightforward and Tiarna listened to my information and details. She dealt with all the queries and conditions raised by the lender efficiently, promptly and thoroughly. A big thank you to her.
All other staff who I interacted with were helpful, briefed and polite.

16 March 2026
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Reply from Equilaw

Thanks so much for your lovely review and comments for Tiarna. We'll certainly pass your feedback on to her and the team. We'd welcome an opportunity to work together again so do let us know if we can be of any future assistance.
Best wishes
Team Equilaw

Rated 4 out of 5 stars

It worked

We got there in the end.

19 March 2026
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Reply from Equilaw

Thanks so much for your review. We're pleased to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

Good service from beginning to end …

Good service from beginning to end .Lilly gave great friendly service,kept us up to date with email,mail and phone went above and beyond ,would deal with them again Graham

23 March 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thanks ever so much for your lovely review and feedback
Kindest regards from the whole of the team at Equilaw!

Rated 5 out of 5 stars

Outstanding Service from Equilaw

We have been thoroughly impressed by the exceptional service provided by Equilaw. In particular, our case manager, Bethany Timms, has demonstrated superb professionalism and dedication throughout the entire process. Bethany guided us both with expertise, ensuring we felt supported at every stage. Her promptness was remarkable, as she consistently responded to any email we sent within just 15 minutes. This level of responsiveness gave us great reassurance and confidence during what could have been a stressful time.
We truly cannot fault the company in any aspect. The service delivered was brilliant, and our experience with Equilaw has been outstanding from start to finish.

23 March 2026
Unprompted review
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Reply from Equilaw

Wow! Thanks so much for such lovely feedback. We really love hearing from our clients directly and appreciate you taking the time to share your experience with us. If we can be of any future service then please don't hesitate to contact us.
All the best
Team Equilaw

Rated 5 out of 5 stars

Eqilaw a good experience

My main contact was Luke Mudway and throughout the process he was always very clear and courteous in his conversations with me. He was always able to answer an queries I had. I was pleasantly surprised at how easy and straightforward the whole process was and I would certainly recommend Eqilaw to anyone looking into equity release.

23 March 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thank you for taking the time to share your comments with us. We're pleased Luke was able to support your application and will be sure to pass your comments on.
We wish you every success and happiness for the future from all of us here at Equilaw Solicitors.

Rated 5 out of 5 stars

Lily Equilaw

Lily and her team were very helpful, patient and knowledgeable. Grand job done and explained everything to me.

23 March 2026
Unprompted review
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Reply from Equilaw

Thanks so much for your review and 5 stars!

Rated 5 out of 5 stars

Bethany was fantastic from the very…

Bethany was fantastic from the very start.
She made this very simple with how she dealt with our application and was very quick to answer any emails we sent.
Keep up the great work Bethany.

23 March 2026
Equilaw logo

Reply from Equilaw

Great news! Thanks so much for your lovely review. We're pleased to see Bethany was able to deliver our usual excellent service and meet expectations.
Wishing you every success,
Team Equilaw

Rated 5 out of 5 stars

Very happy

I am very happy with my interactions with Olivia Bond and Maisie Hughes. Always helpful in answering my questions, and security conscious, ensuring it's me they're talking to. I wasn't sure what to expect but all in all a smooth process. The Solicitor, Michael Johnson was also very nice and efficient. Thank you all.

20 March 2026
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Reply from Equilaw

Thanks so much for your review and 5 stars! We're thrilled to have been a part of your application so thank you for trusting, and choosing, Equilaw.

Rated 5 out of 5 stars

Equity Release

We were very nervous on starting our journey as we had no idea about releasing equity from our house but Lauren & Lucy walked us through the procedure explaining every detail along the way making it so easy & quick for us. Would definitely use them again in the future if the need arises so thank you so much from Megan Pearce & Andrew Richardson

18 March 2026
Unprompted review
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely review and feedback. We'll be sure to pass your comments on to both Lauren and Lucy too!
Thanks again and we wish you every success for the future from all of us at Equilaw.

Rated 5 out of 5 stars

I think your colleagues quick and…

I think your colleagues quick and knowledgeable responses were
Very professional on this. they knew exactly what was occurring and telephone manner and responses excellent

19 March 2026
Equilaw logo

Reply from Equilaw

Thanks so much for your lovely feedback and review.
We're thrilled to see your experience was our usual excellent standard and we thank you for taking the time to share with us.
All the best
Team Equilaw

Rated 5 out of 5 stars

Excellent and Professional service

I was kept up to date with all developments and all the staff members I spoke with were courteous helpful and professional. I would highly recommend Equity Law to anyone wanting to access Equity Release, experts in their field and act with honesty and complete professionalism.

19 March 2026
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Reply from Equilaw

Thanks so much for your 5 stars and recommendation. We're really pleased to have been a part of your application so thank you for choosing, and trusting, Equilaw.

Rated 5 out of 5 stars

Clear

Clear, prompt and professional action.

13 March 2026
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Reply from Equilaw

We're so pleased to read your review and comments. We thoroughly enjoyed working together, so if you do need any further assistance then please do let us know.
Wishing you all the best
Team Equilaw

Rated 4 out of 5 stars

Excellent service

Excellent service. Perhaps a little more communication put in Layman's terms about the process and what was required of me would have been helpful. The World of finance and legal documents was completely alien to me. But on the whole a very efficient service.

16 March 2026
Equilaw logo

Reply from Equilaw

Thank you for your feedback and comments. We always really value hearing from our clients and appreciate your honest review.
Thank you again and wishing you all the best for the future,
Team Equilaw

Rated 5 out of 5 stars

Excellent service

Excellent service. Thanks to Nicole Webb who lead me through each detail that I needed to complete which made a stressful time become a very smooth outcome. Thank you so much Nicole.

18 March 2026
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Reply from Equilaw

Thanks so much for your lovely review and feedback, in particular for Nicole. We'll be sure to pass your feedback on.
Kind regards
Equilaw Solicitors

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