So happy with the service, after a nightmare with a new dishwasher at my parent's home which lead to having to turn the water off entirely. I contacted Martin and Brian was on site within an hour of... See more
Company replied
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Very professional, polite and super quick 24/7 service from both office and engineer staff. Plumber checked and narrowed down options what it could be, found the issue and then clearly explained what... See more
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Quickly responded to the issue of water coming through a ceiling from a water tank in the loft. The plumber given the job arrived inside the hour and had the problem resolved inside the hour too. Very... See more
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We had an urgent problem with our hot water a few days before Christmas. We used EPHG to help us secure a licensed professional to fix the problem after our insurer said they’d only send someone round... See more
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Company details
Written by the company
EPHG offer an emergency electrician, plumber, heating engineer that is gas safe. Our business model is to firstly give our clients the best experience in there time of need and to raise the quality of service being given by trying to make contractors do a better job. EPHG currently have over 60,000 clients, 8 staff taking the calls and hundreds of contractors being a national company covering an estimated area of 98%. Even though our terms and rates are available online, we verbally explain the rates, take a deposit, ask our clients to reply to a text or an email in writing to confirm the agreement including rates over the phone before we start the work. If we don't get a written agreement, our clients can ask for the payment to be voided the same day or a refund any other day. Our aim is to raise the quality of service in many individuals with highly trained staff by trying to make sure you don't full prey to potential crooks or unprofessional trades.
Contact info
Parkgates Bury New Road, M25 0JW, Manchester, United Kingdom
- 07720247247
- martin@ephg.limited
- ephg.limited
4.8
Excellent
291 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Baxi boiler Venturi problem.
The plumber arrived in good time and solved a problem with my boiler very quickly. The part was fitted and all done within an hour. Very pleased.
1 March 2022
Unprompted review
Reply from EPHG Limited
I'm glad that you're happy and your boiler being fixed within the hour and I thank you for your time in writing this nice review.
I could not have been happier with the…
I could not have been happier with the service and engineer. Prompt,professional,polite, helpful, and went that extra mile to help me in a difficult situation after just moving in. I would and will be happy to use again.
28 February 2022
Unprompted review
Reply from EPHG Limited
Really happy that you're happy with the service we have given. Hope your move is or had gone smoothly. Thanks for the time in writing the review in a busy time.
EXCELLENT THE BEST COMPANY AROUND After…
EXCELLENT THE BEST COMPANY AROUND After 2 really bad experiences with other companies going and then dragging out for time and parts which were not even needed in the end. These guys were fabulous from start to finish. Joe was over the phone really reassuring, explaining everything they could do. The Engineer Gary Brown was then there within an hour and completely fixed the problem. I can’t recommend these guys enough. Best company 100% use them.
Had another problem the next day Gary was straight out to help again I cannot recommended this company enough the best by far I’ve ever used. If I could give them 10 stars I would ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Amazing definitely the best company around don’t use anyone else
26 February 2022
Unprompted review
Reply from EPHG Limited
Really appreciate the fantastic review and happy that Gary had fixed you problem. All the best.
Burglar alarm misbehaving!
Had a minor emergency with a burglar alarm that was making some very antisocial noises! Rang EPHG and an electrician arrived within an hour. Problem sorted and the wife's shredded nerves returned to normal.
21 February 2022
Unprompted review
Reply from EPHG Limited
I'm glad the burglar alarm has been sorted. In most case with burglar alarms, the engineer generally only isolates it as burglar alarms can most of the times be specialist jobs. As I'm not sure which client you are, I hope your alarm is now working again.
Cracked radiator pipe
Engineer arrived within 90mins very considerate and quickly got on with the job.
21 February 2022
Unprompted review
Reply from EPHG Limited
I'm glad the engineer got to you within 90 minutes and assuming by the 5 star review, I assume everything went well. Thank you.
Excellent quick professional service.
19 February 2022
Unprompted review
Reply from EPHG Limited
Thank you for the review, much appreciated
Really impressed by this service
Really impressed by this service. Our boiler broke down on a Friday night in very cold weather and our regular heating company don't do 24 hour call out. EPHG quickly found me a brilliant heating engineer who came out quickly and fixed the problem. I'd never have found him on my own. Recommended highly.
19 February 2022
Unprompted review
Reply from EPHG Limited
Really happy we was able to assist you in this terrible weather and hope you don't get any further issues.
Really happy to get a 5 star review from you and all the best.
Call answered quickly and great service.
Called after 5pm and call answered quickly. We had leak from cold water tank down through lights into bathroom below. Plumber visit arranged for within 120 minutes and he arrived well within this time. Fixed very quickly and full explanation for cause of leak given. Also advised as to DIY preventative measures.
We phoned several “emergency plumber services” none of whom could visit until the following morning. It cost us just over £100 but prevented further flooding of the loft flooring and rafters and the bathroom beneath.
Very pleased with the service.
14 February 2022
Unprompted review
Reply from EPHG Limited
We're very happy for this good review about the water leak from the tank. We appreciate the time put into this review. Thank you and all the best.
Made an emergency call at 11:15pm
Made an emergency call at 11:15pm - unlike several others the call was answered!!! After giving details and making call out charge was sent details of who was coming and arrival estimate. Very efficient and kind plumber there within half an hour of the call - immediate problem sorted. Could breathe again - flood stopped!!!
8 February 2022
Unprompted review
Reply from EPHG Limited
As a big company, I think I personally remember taking this call and I was very relieved when our staff member was able to get the contractor out to you so quickly. I remember explaining our aim being within the hours and the terms stating 2, so to get him to you within half an hour was great and I appreciate the time you have also put into writing this fabulous review. Thank you and all the best.
Burglary alarm won’t stop in early…
Burglary alarm won’t stop in early hours if the morning. Electrician out within 40 minutes and resolved quickly. Electrician was polite, efficient and friendly. Great service
2 February 2022
Unprompted review
Reply from EPHG Limited
Burglar alarms are not alway the best of jobs to take on and glad we was able to assist you in the early hours of the morning. We always like the engineers to be polite, efficient and friendly and happy to see that you found our service to be great. We appreciate the review and for your time in writing it and wish you all the best.
Very efficient and quick service.
1 February 2022
Unprompted review
Reply from EPHG Limited
Thanks for the review and glad we was efficient and quick for you. All the best.
Absolute Angels!!
I couldn't fault these guys, had a plumber out in a half hour at 4:30am. I was in a pure panic but Jamie was Amazing!
1 February 2022
Unprompted review
Reply from EPHG Limited
Happy that Jamie was amazing and able to get to you within half an hour at one of the worse times in the night. We appreciate your time in writing a review and hope you don't need anyone at this time again.
Fixed our boiler
Fixed our boiler, on a Sunday, all within a few hours of calling. Thank you
30 January 2022
Unprompted review
Reply from EPHG Limited
I'm glad you called our services and for us to organise you an engineer who managed to come out and fix your boiler, all within a few hours. I also thank you for your time in writing this review.
Emergency electrical repair
Lost supply and was immediately attended to by customer service. Steve came around within 30 minutes and repaired the consumer unit. Really nice chap
28 January 2022
Unprompted review
Reply from EPHG Limited
Losing the electric power in your property can be a concerning time when we're use to having power all the time and I'm glad we was able to assist you well enough and the contractor was able to get to you within 30 minutes or around that time and repaired the consumer unit. Thanks to Steve and thanks to our client in using up there time in writing this nice review.
Good service and quick response
Good service and quick response. Engineer was very good at explaining the issues and sorting them. Much cheaper and quicker than British Gas would have waited 4 days
23 January 2022
Unprompted review
Reply from EPHG Limited
I'm glad you found our service to be good in which we always aim to get engineers to our clients within 1 or 2 hours. Happy the engineer on this occasion was informative with sorting them. Thanks for the 5 star review and your time in writing it.
Great Emergency Service
If you need a plumber within 2 hours, you won't do better than EPHG. My call was handled efficiently and an engineer was with me in 90minutes, with good communication along the way.
19 January 2022
Unprompted review
Reply from EPHG Limited
Happy you experienced a good visit from the engineer and was dealt with well by our call handler.
I thank you for your time in writing this great review and wish you all the best.
Tap broke and bath was filling with…
Tap broke and bath was filling with water quicker than it was draining. They responded so quick and fixed it so fast. Excellent service
11 January 2022
Unprompted review
Reply from EPHG Limited
I'm glad the engineer was able to respond so quickly and I hope it didn't get to the point of too much damage.
I thank you for your time in writing the review and all the best for the future hoping you don't get such panicky situation again.
Just a little hole
I stupidly drilled through a pipe in the wall and got a lovely leak on a Sunday evening. I called EPHG and within 75 mins Adam sorted job quick and was efficient, very tidy too. Spot on job thank you.
9 January 2022
Unprompted review
Reply from EPHG Limited
I think nearly every DIY person in their lifetime puts something through a pipe or a wire including myself. I'm just glad you've called us and we was able to get an engineer to you within 75-minutes. Very happy for the 5 star review you have given us. Thank you.
Fab Service
I spoke to Adam on the phone, he was extremely helpful & said someone would be out within 90 minutes. Jon arrived within half an hour and was amazing and went above & beyond. Couldn't of had better service from either!
8 January 2022
Unprompted review
Reply from EPHG Limited
Happy that the engineer got to you within half an hour and hope resolved the issue in going above and beyond. Thank you for the 5 star review and all the best.
Brilliant service quick callout…
Brilliant service quick callout extremely helpful
7 January 2022
Unprompted review
Reply from EPHG Limited
Much appreciated for the 5 star review and glad we was extremely helpful.
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