An email arrived 48 hours prior to our event as advised at the time of booking, however the tickets weren’t attached. I emailed back to advise and within 5 minutes the tickets landed in my inbo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
So helpful, I’d suffered a bereavement, they were genuinely sympathetic and transferred my tickets very quickly and easily and I just had a small admin fee to pay. Definitely makes me want to use them... See more
Company replied
Having bought tickets for an event I discovered I hadn’t received confirmation in any emails. I contacted Megan at Entertainers and my issue was resolved very quickly. A quick response and all issues... See more
Company replied
I received great customer service and prompt replies. My issues was sorted without question and in a friendly and very helpful manner. Couldn’t fault anything about the support I received.
Company details
Written by the company
At entertainers.tickets, we’re all about helping you create brilliant memories through live entertainment. From West End-style productions and feel-good tribute shows to comedy, concerts and family favourites, we bring together thousands of live events from venues across the UK in one easy-to-use place. Whether it’s a night out with friends, a special celebration, or a last-minute plan, we make discovering and booking tickets simple, straightforward and stress-free. entertainers.tickets is powered by Entertainers, one of the UK’s leading live event promoters, with decades of experience producing and touring high-quality shows nationwide. That means you’re not just buying a ticket - you’re tapping into a team that truly understands live entertainment, audiences, and what makes a great night out. We exist to connect people with moments that matter - the songs you sing along to, the laughs you share, and the experiences you’ll still be talking about the next day.
Contact info
United Kingdom
- 0333 772 3648
- help@entertainers.tickets
- entertainers.co.uk
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response from Agent (Megan) and…
Quick response from Agent (Megan) and clarity given to question asked
18 June 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your kind review, Ann! We're delighted Megan was able to answer your question quickly and clearly. We'll be sure to share your feedback with her. Enjoy the show!
Lost my tickets emailed last night and…
Lost my tickets emailed last night and Megan responded extremely quickly this morning and resolved our problem great service
18 June 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review, Stephen! We're so pleased Megan was able to resolve the issue so quickly. We'll be sure to pass on your kind words. Enjoy the show!
Excellent customer care and service.
Easy to order and pick your seats. Quick confirmation.
Excellent customer care. I ordered an extra ticket by mistake. I contacted the company via email and received a reply within 24hrs. They very kindly appreciated my mistake, cancelled the seat and issued me a refund straight away.
12 June 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your wonderful review, Lesley! We're so pleased to hear you found the booking process easy and that our team could quickly resolve your mistake. We really appreciate your kind words and hope you enjoy the show!
Good, friendly service over the phone
The staff on the phone were really helpful. The lady who answered (sorry I didn’t get her name) was friendly and keen to help. She then transferred me to Elsie who was really understanding and solved my problem without any fuss. Great service. Thank you.
3 June 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review. We're delighted to hear that our team were able to help and that Elsie resolved everything quickly for you. We'll be sure to pass on your kind comments. We really appreciate your support and hope you have a fantastic time at the event!
The customer service lady was very…
The customer service lady was very friendly and knew exactly what I needed in relation to using my Hynt card
Thanks for your help
1 June 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your kind review. We're delighted to hear our customer service team was able to assist you with your Hynt Card and make the process straightforward. We'll be sure to pass on your feedback. We hope you enjoy the event!
Megan was very helpful regarding lost…
Megan was very helpful regarding lost ticket confirmation.
Thank you Megan
28 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your review. We're glad Megan was able to help with your ticket confirmation and get everything sorted for you. We'll be sure to pass on your kind comments. We hope you have a great time at the event!
Great to deal with and sorted my e…
Great to deal with and sorted my e tickets out straight
27 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your review. We're delighted to hear our team was able to sort out your e-tickets quickly and make the process easy for you. We hope you have a fantastic time at the event!
Fast and efficient customer support!
An email arrived 48 hours prior to our event as advised at the time of booking, however the tickets weren’t attached.
I emailed back to advise and within 5 minutes the tickets landed in my inbox.
Friendly and very efficient and resolved immediately! Would happily book through them again!
27 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your wonderful review. We're delighted to hear our team was able to resolve the issue so quickly and get your tickets to you without delay. Your kind comments about our friendly and efficient service are greatly appreciated. We hope you have a fantastic time at the event and look forward to helping you again in the future!
Elsie was prompt and friendly…
Elsie was prompt and friendly at dealing with our ticket enquiry. Amazing service. Still looking forward to the upcoming show too!
20 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review. We're delighted to hear that Elsie was able to help with your ticket enquiry and provide such great service. We'll be sure to pass on your kind comments. We hope you have an amazing time at the show!
Efficient service and swift responses
19 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your review. We're pleased to hear you found our service efficient and our responses swift. We really appreciate your feedback and hope you enjoy the event!
Great Customer Service
Great Customer Service, was trying to book tickets online but was unable to do so. Spoke to Megan who helped secure my tickets. Will use Entertainers again in the future
12 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your kind review. We're delighted to hear that Megan was able to help secure your tickets and make the booking process straightforward. We'll be sure to pass on your feedback. We look forward to helping you again in the future and hope you enjoy the event!
Amazing customer service
Amazing customer service after what ciuld of been extremely stressful, thank you!
11 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for your lovely review. We’re really pleased we could help turn what could have been a stressful situation into a positive experience for you.
Megan was very helpful today thankyou
Megan was very helpful today thankyou
10 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for taking the time to leave a review. We’re so pleased to hear Megan was able to help you today. We’ll make sure your lovely feedback is passed on to her - she’ll really appreciate it!
Initially had a great experience
Initially had a great experience, however i duplicated my tickets, i contacted customer service who assured me they would refund me contacted them a second time and was reassured it was on its way,still waiting for my almost £80 refund!
31 January 2026
Unprompted review
Reply from Entertainers Tickets
Sorry to hear this. We don’t appear to have any record of contact from you since early February, so we weren’t aware that your refund had not been received.
Please could you get back in touch with us via priority@entertainers.tickets and we’ll be happy to trace the refund and assist further.
Megan dealt with my issue in a polite and professional and timely manner A+++++ service thank you
Megan dealt with my issue in a polite professional
8 May 2026
Unprompted review
Reply from Entertainers Tickets
Thanks for taking the time to leave this review, Steve! We're very happy to hear you had such great service.
Very responsive to my enquiry
Very responsive to my enquiry, very quickly resolved my uncertainty over my booking, and reassured me that my booking had gone through! Great customer service.
7 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your lovely review. We’re so pleased our team could quickly resolve the issue and give you reassurance that everything had gone through correctly. Providing fast and helpful support is really important to us, so we truly appreciate your kind words about the service.
Excellent customer service
Ticket purchase was an easy process with the tickets being emailed and txted 48 hours before the concert. We also had a problem with the venue we visited for the event, which left my 8 yo daughter crying, after a complaint to the venue and the venue not being able to help, entertainers did the most amazing thing to make my daughters experience the best and for that I am truly grateful thank you so much.
18 April 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for your lovely review. We’re delighted to hear the booking process was smooth and that your tickets arrived nice and easily before the concert.
We’re also really pleased we could help turn things around after the issues at the venue. Making sure our customers have a great experience is so important to us, and it means a lot to hear that we could help make the day special for your daughter.
Brilliant Service
I had a problem as my account had my old email and i got in touch and they sorted it out quickly and changed my e-mail. excellent service.
1 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you for your review. We’re so pleased our team could help get your account updated quickly and make the process easy for you. We really appreciate your kind words about the service and hope you enjoy booking with us again soon!
What brilliant customer service
What brilliant customer service. I made a mistake with my booking and feared I would not be able to return my tickets let alone get a refund. But with excellent help by email all was resolved and the refund received the next day. Very grateful!
1 May 2026
Unprompted review
Reply from Entertainers Tickets
Thank you so much for your lovely review. We’re really pleased we could help get everything sorted for you quickly and make the process as stress-free as possible. Mistakes happen, so we’re glad our team could assist and get your refund processed promptly. We really appreciate your kind words and hope to welcome you to another show soon!
Easy to book …
Elsie made the whole experience very easy to book wheelchair +1 seats.
25 April 2026
Unprompted review
Reply from Entertainers Tickets
Thanks so much for your lovely review, Hayley! We’re really pleased to hear Elsie made the booking process easy and straightforward for you. We’ll be sure to pass on your kind words 😊
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