An email arrived 48 hours prior to our event as advised at the time of booking, however the tickets weren’t attached. I emailed back to advise and within 5 minutes the tickets landed in my inbo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
So helpful, I’d suffered a bereavement, they were genuinely sympathetic and transferred my tickets very quickly and easily and I just had a small admin fee to pay. Definitely makes me want to use them... See more
Company replied
Having bought tickets for an event I discovered I hadn’t received confirmation in any emails. I contacted Megan at Entertainers and my issue was resolved very quickly. A quick response and all issues... See more
Company replied
I received great customer service and prompt replies. My issues was sorted without question and in a friendly and very helpful manner. Couldn’t fault anything about the support I received.
Company details
Written by the company
At entertainers.tickets, we’re all about helping you create brilliant memories through live entertainment. From West End-style productions and feel-good tribute shows to comedy, concerts and family favourites, we bring together thousands of live events from venues across the UK in one easy-to-use place. Whether it’s a night out with friends, a special celebration, or a last-minute plan, we make discovering and booking tickets simple, straightforward and stress-free. entertainers.tickets is powered by Entertainers, one of the UK’s leading live event promoters, with decades of experience producing and touring high-quality shows nationwide. That means you’re not just buying a ticket - you’re tapping into a team that truly understands live entertainment, audiences, and what makes a great night out. We exist to connect people with moments that matter - the songs you sing along to, the laughs you share, and the experiences you’ll still be talking about the next day.
Contact info
United Kingdom
- 0333 772 3648
- help@entertainers.tickets
- entertainers.co.uk
4.7
Excellent
125 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked twice for the same performance…
I booked twice for the same performance and was told I could not get a refund. Zero customer support
25 October 2026
Unprompted review
Fantastic service
Fantastic service, Emailed with a ticket delivery issue and got a reply within the hour, Issue was resolved immediately.
Thank you
15 October 2026
Unprompted review
Prompt response to online booking query…
Prompt response to online booking query . The fact that tickets cannot be refunded would defer me from buying again rather than direct from theatre.
14 October 2026
Unprompted review
Excellent customer service from Megan…
Excellent customer service from Megan finding my order and redirecting it to me.
9 October 2026
Unprompted review
Brilliant customer service.
Brilliant customer service.
Wanted to change the seats that I had booked for a show. It took a couple of emails and all was sorted.
Could not ask for anything more, fast, efficient and friendly thank you so much.
27 September 2026
Unprompted review
great customer service
I received great customer service and prompt replies. My issues was sorted without question and in a friendly and very helpful manner. Couldn’t fault anything about the support I received.
25 September 2026
Unprompted review
Quickly resolved the problem of the un…
Quickly resolved the problem of the un wanted ticket
19 September 2026
Unprompted review
I emailed to say I had not received a…
I emailed to say I had not received a confirmation email. They responded immediately, said they had resent it, and advised me to check my spam folder. It was there; the first email they had sent was there. Issue resolved promptly.
16 September 2026
Unprompted review
Not many companies reply to queries as…
Not many companies reply to queries as quickly as Wow Events. Thank you so much ☺️
15 September 2026
Unprompted review
What amazing service!
What amazing service!! I had somehow lost my ticket information and was really panicking! Megan at Entertainers Tickets sorted it out straight away and sent me all the information again and was so so lovely about it. I have bought tickets through them before and received a text before the performance as well as the emailed tickets. I would absolutely recommend them to anyone!
5 September 2026
Unprompted review
Couldn't find my confirmation email so…
Couldn't find my confirmation email so I emailed them got back to me so quickly and very helpful. All resolved within 10 mins
Thank you
5 September 2026
Unprompted review
Quick and easy help and advice today…
Quick and easy help and advice today from Megan, could not fault her. Thank you!
3 September 2026
Unprompted review
Great customer service
Great expierence, contacted customer services re issue with confirmation email not coming through, was resolved promptly.
26 August 2026
Unprompted review
I made a mistake on my booking and…
I made a mistake on my booking and called the customer service number.
No long waiting time and my problem was sorted straight away with an email follow up to confirm.
24 August 2026
Unprompted review
Great help and instant reply!
15 August 2026
Unprompted review
Total rip off
Total rip off. They advertise tickets that are higher than the venue prices.
They don't also make you aware of where the extra charges are being added.
I wouldn't book with these people again. It's normally significantly cheaper to go straight to the venue.
13 August 2026
Unprompted review
Reply from Entertainers Tickets
We’re sorry you feel this way, but we do want to clarify how our pricing works.
Entertainers is the producer and promoter of the show, not simply a third-party ticket reseller. The face value of our tickets is never inflated above the price sold at the venue direct.
As with most ticketing providers, a booking fee is charged to cover the cost of providing the ticketing and customer service operation. Some venues also require us to collect a separate venue restoration levy or facility fee on their behalf.
Importantly, in line with UK consumer pricing law, the total price you will pay is shown clearly and upfront from the outset. We do not advertise a lower price and then add unavoidable charges at the final stage of checkout.
There can occasionally be differences between sales channels depending on the venue’s own arrangements, allocations or fees, but we always aim to make the total cost completely transparent before a customer chooses to purchase.
We genuinely value our customers, and we believe our 4.8 Trustpilot rating reflects the level of service we work hard to provide. If we can be of any assistance or you would like us to look into your booking specifically, please email priority@entertainers.tickets and our team will be happy to help.
Elsie was absolutely wonderful
Elsie was absolutely wonderful - ensuring the smooth booking of accessible tickets for my son and family.
She made it super easy and was really quick at replying.
Will definitely be using again.
Thanks Elsie!
7 August 2026
Unprompted review
I hadn’t received confirmation at POS…
I hadn’t received confirmation at POS however after emailing, Megan was prompt in replying and sending confirmation right over. Quick response time
7 August 2026
Unprompted review
Accidentally booked the wrong date
Accidentally booked the wrong date. Request via email to change and Elsie was instantly on the case. Excellent service.
Thank you for your prompt reply
4 August 2026
Unprompted review
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