Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kevin Armstrong is the person with whom…

Kevin Armstrong is the person with whom I have always liaised with regarding my electricity and telephone queries. He is the most helpful and knowledgeable person who will follow up any query or problem and he always finds a solution. He is a highly professional employee and it is a pleasure to work with people like him

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy and stress-free.

Shamayla really knew her stuff and quickly found the best price available. She explained everything clearly and was friendly and professional throughout. I honestly felt like I was in good hands the whole time.

If you're looking to save on your energy bills without the headache, I’d definitely recommend giving Shamayla a call! at Energy Prices Direct Ltd

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Rose Williams - 5*

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining and obtaining brilliant energy savings for us as a business.

Her communication has been fast and superb; she has responded to any and all questions we've had and her effort shows in her work.

Thanks very much, Rose! We are very happy customers

25 September 2025
Unprompted review
Rated 3 out of 5 stars

I have dropped my review score from 5…

I have dropped my review score from 5 to 3 the reason being . I dealt with Lucas Chettri and got a good deal on my contract how ever since then every day I am getting calls from his fellow workers and it is getting on my nerves.

17 September 2025
Unprompted review
Rated 4 out of 5 stars

Took all the worry about pricing

Took all the worry out of getting the write price for a very small Charity with complex utility needs. STEVE is very thorough and prompt, always a good guide when completing contracts and patient.

4 August 2025
Unprompted review
Rated 4 out of 5 stars

I recently spoke to Sam Patel regarding…

I recently spoke to Sam Patel regarding our charity office energy bills. He was very knowledgeable and was able to give us a good deal on our electric and gas. He was easy to deal with and helpful with the computer elements and explained clearly the new deal

13 August 2025
Unprompted review
Rated 5 out of 5 stars

Sam Patel listens to our concerns and…

Sam Patel listens to our concerns and act on your behalf.
Sam Patel compares energy efficiency and markets.
Sam Patel intervenes to find an appropriate solution when there’s conflict. He guides us about which supplier to consider and why; also guides us in the process of completing forms and different energy prices.

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Sam Patel was excellent throughout

Sam Patel was excellent throughout. He was able to understand a complicated situation with previous suppliers. He knows the market and guided me through the process very clearly. He was committed to saving us money and was able to share our previous usage. Overall he took care of emails and throughout was calm, professional and extremely thorough. I couldn’t recommend him too highly.

28 August 2025
Unprompted review
Rated 1 out of 5 stars

Rings every other day asking to speak…

Rings every other day asking to speak to someone who hasn't worked here for 10 years regarding the energy.

Every time they are told not interested and to please stop calling

Please stop !!

14 August 2025
Unprompted review
Rated 5 out of 5 stars

FIZA

FIZA
Great sales person, very nice on the phone, honest & patient thanks for your help + advice

Steve

8 August 2025
Unprompted review

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