Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

We would like to thank Kevin Armstrong…

We would like to thank Kevin Armstrong for his patience and understanding when he was helping us with our accounts. He was very professional and always checking that we were on the right track. He sourced the new companies that could give us better rates and made sure we were happy. He checked all paperwork and made sure it had all been processed. And he is still helping with any questions. Thank you Kevin for all your help.

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Rose Williams for…

I would like to thank Rose Williams for all her help with 3 business accounts. Rose helped me with ongoing issues that I could not make progress direct with the energy suppliers and also helped me get fantastic rates for all businesses

26 March 2026
Unprompted review
Rated 4 out of 5 stars

Great support for our charity Gas Contract renewal

Kevin Armstrong has given me superb support during our contract review particularly over the past 48 hours while I challenged his offer against several other prices that I obtained from other suppliers.

After his price came in behind another (well known) supplier, Kevin went one step further and gave me the best price I could find. We're a small charity with limited funds and he's just saved us over 30% against our previous Fixed Price deal.

In a difficult market, I reoommend Energy Prices Direct based on my experience with Kevin.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Energy Renewal with Expert Support

Sam Patel was extremely helpful during our energy contract renewal. He compared multiple suppliers, carefully reviewed different tariffs, and secured the cheapest and best option for me. When I asked about other suppliers’ competitive prices, he took the time to explain the price ranges clearly and helped me understand which option was the best for my needs. The whole process was easy, smooth, and very convenient.

Sam has excellent energy knowledge and clearly puts a lot of effort into helping me save money. He also audits bills thoroughly and shares clear annual reports on energy usage, which are very helpful for understanding and managing costs.

Sam’s behaviour throughout the process was professional, friendly, and supportive, making the contract sign-up completely stress-free.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Perseverance pays dividends.

Ranish has persevered over the last two years in finding first a gas deal that was attactive to me and more recently an electricity deal that does away with standing charges. He is always courteous and patient and has taken the effort out of trying to track the best deals.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I have been dealing with Sam Patel of…

I have been dealing with Sam Patel of energypricesdirect since 2019 as my main Electricity
supply consultant .He has got me the cheapest tariff to pay on my electricity supply .He is really good in
comparing the prices with the other suppliers . I am really happy to have him as my energy consultant.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

I had an amazing experience working…

I had an amazing experience working with Steve. His energy knowledge is truly impressive—he explained everything in detail and made sure I understood how the process works. The efforts he put in to save me money were outstanding; I could see he genuinely cared about getting me the best deal.

Steve also handled bill auditing thoroughly, ensuring accuracy and transparency. I really appreciated the annual energy usage reports he shared, which helped me track and manage my consumption better.

During the contract sign-up, his behavior was professional, friendly, and patient, answering all my questions without rushing.

Finally, Steve clearly explained the benefits of the tariff he secured for me, which gave me confidence that I was making the right choice. I highly recommend Steve for anyone looking for reliable, knowledgeable, and customer-focused service!

3 December 2025
Unprompted review
Rated 5 out of 5 stars

I've had great advice from Sam Patel…

I've had great advice from Sam Patel over many years when renewing electricity supply contracts for our Community Hall. He has all our details to hand and has been able achieve great savings on our electric, even getting us a zero rate standing charge contract still with competitive rates.

3 November 2025
Unprompted review
Rated 4 out of 5 stars

I have had a good experience with Sam…

I have had a good experience with Sam Patel at Energy Prices Direct. He is very helpful and concise which save a lot of time which is very helpful especially when you are working in a busy office.

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Energy Deals with Shabaz

Shabaz Safdar at EPD Ltd worked tirelessly to get the best gas deal for our charity.

He was patient and polite and came back with competitive rates when I went back with other offers we had received.

Would highly recommend

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Finding Charity energy suppliers

I was contacted by Yanshi who explained how she was able to get better prices for energy supplies for charities. She was extremely helpful, informative, clear and very friendly. When the initial offer she found her problems, she went the extra mile and found further suppliers and forwarded me the paperwork paperwork for the most competitive. Our charity has potentially cut its electricity bill by almost 2/3. I could not recommend the service provided more highly.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

I've always found organizing…

I've always found organizing electricity contracts for our village hall a nightmare and was very pleased to receive such good advice from Energy Prices Direct.
Rahul Bhati contacted me and was very personable from the outset and explained clearly what our options were. He investigated the market and found the most suitable deal for our hall and then did all the hard work in changing suppliers for us. It all went very smoothly thanks to Rahul and feel assured that we are in good hands when the time comes to set up another contract. I would certainly recommend Energy Prices Direct who clearly have the understanding to navigate a complicated (for me at least!) market.

11 April 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

The contracts for gas and electricity supply with Energy Prices Direct are disputed and rejected. They were obtained through coercive and high-pressure cold-calling, which forced a premature renewal upon our Committee Members without proper opportunity for review or informed consent. This clear case of duress renders the contracts invalid. We require immediate confirmation of cancellation for both supplies. Your consistent failure to respond to our emails is being documented as part of our formal complaint.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Trusted advice

I’ve been dealing with Sam Patel of Energy Prices Direct for a number of years now and always found him to be polite, knowledgeable and understandable when listening to his advice.
He is proactive in keeping me up-to-date with what is available and in planning for the future as well. I’m more than satisfied with his work on our behalf.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

mis-sold

was mis sold this policy and ongoing with ombudsman atm, cheap prices yes but watch out for the terms and conditions

25 April 2025
Unprompted review

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