Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and helpful staff who make energy contract renewals stress-free and straightforward. People appreciate the professional, friendly guidance provided by the team, ensuring everyone feels well-supported when exploring options. Consumers highlight the excellent service and significant financial savings achieved on utility bills. Reviewers note that agents consistently find the most competitive tariffs for gas and electricity, delivering exceptional value for money. Clients value the proactive communication and thorough bill auditing that help manage costs efficiently. Many state they would gladly recommend these reliable services to other organizations seeking trusted assistance.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, extensive knowledge, and... See more

Service

Customers had positive experiences with service, highlighting professional and dedicated support from... See more

Price

Clients share positive opinions on price, consistently noting that representatives are helpful in securing... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient communication and caring... See more

Value for money

People report positive experiences with value for money, noting that the service consistently saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

When I needed help Sam Patel calmly and confidently dealt with my request. Gave caring and helpful responses . Sam is a very reliable and informative person. He shows this care and responsibility... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite

Very polite , used before and do not disappoint . I deal with Sam Patel and he is very conscientious and get us the best deal possible

11 July 2025
Unprompted review
Rated 5 out of 5 stars

I have had numerous electricity and gas…

I have had numerous electricity and gas contracts for my pubs through energy prices direct. Sam Patel always calls me to check what's needed, every time he gets me a better price than all the other brokers I get quotes off.
Sam is very knowledgeable and honest about the market, he explains all the options fully and he sticks to
his word so over the years we have built up a good level of trust. Highly recommended, they will save you time and money.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Contract Review on Energy

I had Ricky come in for a free energy review on both my shops and did a fantastic job. Helped me understand my bills and the inpotance of getting my contracts done early. Save me on all 3 meters and was refreshing dealing with someone face to face then over the phone. Would suggest any business to get a review and see what Rick can do for you business A*****

26 June 2025
Unprompted review
Rated 5 out of 5 stars

The Amazing Rick doing his thing

Rick was amazing, he helped us sort out our Gas and Electricity contracts so that we could get a cheaper rate but also get out of the current contract left by the previous owner. He is the main man and definitely goes above and beyond to help and support you through the transition and gets you great deals as well

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I have had a great experience working with Sam Patel as my energy broker. His in-depth energy knowledge and technical skills made the entire process smooth and efficient. Sam went above and beyond to save me money, including a detailed audit of my past bills and securing a cost-effective tariff tailored to my needs.

He also provides annual energy usage reports, which have been incredibly helpful. During sign-up, Sam was professional, friendly, and transparent, clearly explaining all the benefits of the chosen tariff. I highly recommend him for anyone looking for honest and reliable energy advice.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Kevin Armstrong was great and got us a great deal

I was contacted by Kevin Armstrong who worked hard to get our small charity a better deal. We stayed with our current provider but Kevin managed to apply a charity discount which will save us over £260 per year. If we hadn’t spoken to Kevin, the charity discount would not have been applied. Thank you for a great service Kevin

21 May 2025
Unprompted review
Rated 4 out of 5 stars

This company has provided us a great…

This company has provided us a great service and arranged a better deal for our organisation, Highly recommend this company for hassle-free energy needs.they can search and get a better deal for any businesses while no cost for you!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Client Review for Sam Patel

Client Review for Sam Patel

I had the pleasure of working with Sam Patel, and I can confidently say that the experience was exceptional from start to finish. Sam demonstrated an impressive depth of energy knowledge, clearly explaining various aspects of energy consumption, pricing, and tariff structures in a way that was easy to understand, even for someone with limited background in the field.

What stood out the most was the effort Sam and his team put into saving me money. They didn't just offer a standard solution—instead, they carefully analyzed my energy needs and usage patterns to secure a deal that was not only cost-effective but also tailored to my specific requirements.

The bill auditing service was another highlight. Sam meticulously reviewed past bills to identify discrepancies and overcharges, ensuring that I was not paying more than necessary. This attention to detail gave me great confidence in the value of the service.

Every year, I receive comprehensive energy usage reports, which help me track my consumption trends and understand where further savings might be possible. This level of transparency and ongoing support is rare and highly appreciated.

On the technical side, Sam’s computer and technical knowledge is excellent. Whether it was handling spreadsheets, communicating via digital platforms, or explaining reports using visual tools, everything was smooth and efficient.

When it came time to sign the contract, Sam’s professional and courteous behavior stood out. He made the entire process feel comfortable, without any pressure, and ensured I understood every detail before moving forward.

Lastly, Sam took the time to thoroughly explain the benefits of the tariff he secured for me, highlighting long-term savings, rate stability, and how it aligned with my energy usage profile. I truly felt that my best interests were his priority.

In summary, working with Sam Patel has been an outstanding experience, and I would highly recommend his services to anyone looking to optimize their energy costs with a trusted advisor.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Henry Davies

Henry Davies has again renewed our Village Hall's electricity contracts with courtesy & professionalism.

6 May 2025
Unprompted review
Rated 1 out of 5 stars

What a disasterous company they are

What a disasterous company they are. Sam Patel has not been helpful at all. i asked for the complaints department. i sent an email over a month ago and still have not heard back. British gas lite said we could cancel the upcoming contract over a month ago but needed this mob to do the cancelling, they didn't or i will say wouldn't cancel it probably because they had already been paid. now the new contract that we didn't want has started. do not guse this company or maybe it's just Sam Patel

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Energy Deals

Anthony Atkinson at EPD Ltd has worked tirelessly to source the best Energy Supplier deals for our small charity. I feel this has been due to his drive and determination to do the best for us. He has been courteous and polite throughout our dealings and has taken on board how important value for money is to us in running our charity. Anthony kept in regular direct contact during his research to ensure we were offered the most favourable deals on the Energy market at the time.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Kevin has been professional

Kevin has been professional, patient and helpful throughout the time he has been dealing with our account. He clarified every step of our transition to another utility provider. We are deeply grateful for his continued work on our behalf.
Sincerely,
Sr. Sharon Peters

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Very beneficial

Sam Patel has an excellent energy knowledge and he has made a tremendous effort to save us money by warning us of impending energy cost rises. He gives us reports of our energy use every year and his computer knowledge is very good. His behaviour towards us whilst signing the contract has been calm and clear and he took his time to explain the benefits of the new tariff which he secured.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Wow! What a saving!

Wow! What a saving!! Having forgotten our contract was due to expire Chloe Jackson came in and saved the day! She has saved us a massive amount with both of our energy contracts. She was very informative yet still kind and patient. Thank you!

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent knowledge and patience

I had no clue that our village hall was paying too much for our energy and water prices. As a charity we desperately need funds to keep the hall going so saving money is vital.
Steve Ronak was patient with me as I was very wary having been called soooo many times about my Edf contract. His knowledge was outstanding and he talked me through all the benefits. I am very grateful to him for his expertise in informing me to help our charity.

21 March 2025
Unprompted review

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