Energy Prices Direct Limited Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers overwhelmingly had a truly great experience with this company. Customers consistently praise the dedicated staff for being exceptionally helpful, patient, and knowledgeable when securing great energy deals for various organizations. Local people note that the overall service is remarkably smooth, highly professional, and consistently saves significant time and money on essential utility bills. Clients frequently express complete satisfaction with the expert guidance provided throughout the entire process. Some reviewers were not happy with aggressive follow-up calls and occasional confusion regarding renewal processes and competing brokers. Consumers occasionally experienced persistent follow-up communications from representatives shortly after signing utility agreements, which some people found rather frustrating.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, extensive... See more

Service

Reviewers highlight positive aspects of service, praising the dedicated and professional support they... See more

Price

Reviewers mention positive feedback about price, noting that consumers consistently secure competitive rates... See more

Customer service

Consumers find customer service to be positive, frequently highlighting the reliable support and caring... See more

Value for money

Users describe positive interactions with value for money, noting that reviewers consistently achieve... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to say a big thank you to Shamayla at Energy Prices Direct for being so helpful and efficient in sorting out a great electricity deal for me. She made the whole process super easy an... See more

Rated 5 out of 5 stars

Lucas Chettri has been my colleagues contact for some time. Being a Parish Church we need to ensure that we spend our funds carefully and Lucas had continued to assist us with this task. This not alwa... See more

Rated 5 out of 5 stars

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing su... See more

Rated 5 out of 5 stars

This review is for Rose Williams, who has been extremely efficient, kind, and helpful from the start. We are very impressed with her knowledge in this field and the way she has handled explaining... See more


Company details

  1. Utilities

Written by the company

In the late 1990′s the energy market regulators and the UK government decided to stop the monopoly that British Gas and the regional electricity companies had in the UK. They “deregulated” the energy markets meaning other companies could supply gas and...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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No recent history of asking for reviews

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4.7

All reviews

(495)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

An excellent proactive service

An excellent service. Knowledgeable, proactive and ready to go that extra mile to get the best tailored product and pricing for this charitable organisation. I've been a customer for may years now and very grateful. Many thanks.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Syrah Khan

Syrah Khan was polite, persistent and professionl. The relevant categories were:
1. Energy knowledge - very good
2. Efforts put to save money for the club 100%
3. Transparency and clarity - exceptional
4. Behaviour towards me while signing up the contract - thoroughly professional and courteous
5. Explaining benefits of tariff which we secured - very thorough

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I found this company to be excellent at finding a good forward price for the gas and electricity consumed by our small charity. In particular I found Jessica Moor to be extremely helpful, polite and efficient. Can thoroughly recommend.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Jessica Moor was extremely helpful and prompt in finding me the best quote for several energy accounts. I will definitely use this company again.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Working with Sam Patel at Energy prices direct

I have had a very positive experience working with Sam Patel at Energy Prices Direct. Sam has excellent energy market knowledge and took the time to explain different options clearly and professionally.

What impressed me most was the effort he put into helping me reduce costs. He carefully audited our bills, reviewed our energy usage, and identified opportunities to save money through more suitable tariffs. He also explained the benefits of the tariff he secured for us and ensured that I fully understood the contract before proceeding.

Sam's technical knowledge was very helpful, particularly when reviewing account information and usage data. He was patient, professional, and courteous throughout the entire process. I also appreciated the annual energy usage reports and ongoing support, which helped us better understand and manage our consumption.

I would happily recommend Sam Patel to anyone looking for expert energy advice and excellent customer service.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Great team and would recommend

Anthony was extremely helpful and understood our situation well. There was no problem at the beginning of this year with the changeover and I am very happy that I use this service.

24 October 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you!

I manage a portfolio of over 70 sites. Before knowing Mark, managing our utilities was a task that required time, effort, and a thorough review of market conditions to understand whether I was closing a good deal or not.

Mark - Energy Prices Direct - has been a good ally over the last 7 years, especially during the market crisis, helping me understand the market and always taking into consideration my clients' requests.

Energy Prices Direct is my number 1 option for an energy broker.

A big thank you to Mark and his team!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Ronak is your man.

Ronak has extensive knowledge in his field,he went the extra mile to save my company money on all our energy supplies, his approach was friendly and reassuring, all was explained in detail, I was very happy that I put my trust in him and would highly recommend.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We are a Village Hall and so a…

We are a Village Hall and so a registered charity. We have used Energy Prices Direct for a few years now and they have always found the best prices for Gas & Electricity even if that means changing suppliers. Usually deal with Kevin Armstrong who is very patient with us waiting for the committee to agree to the terms. He doesn't put pressure on us and have just signed up with our Gas supplier for another 5 years so considering the problems with Ukraine and Iran this deal is a no brainer.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

I am very happy with the level of…

I am very happy with the level of professionalism and dedication by Energy Prices Direct Limited To Get The Job Done! Kevin impartially has been great in his deliverance and consistency. Fantastic at all levels.

1 May 2026
Unprompted review
Rated 4 out of 5 stars

Maureen has been working with our…

Maureen has been working with our charity for several years now and has consistently done her very best to ensure our energy contracts are properly sorted.

Most recently, she provided outstanding support in helping us organise our electricity contract. She went the extra mile by guiding us through reclaiming VAT retrospectively, which had a meaningful financial impact.

She also carefully explored the energy market to find the most competitive rates available. Everything was handled quickly and efficiently, leading to significant savings for the charity.

I would highly recommend Maureen for her knowledge, professionalism, and commitment to delivering great results.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

This review is about Lisa Basu. She has been very efficient, proactive and knowledgeable every time I have had to discuss with her about our charity’s utilities contracts. She has been continuously helpful and keeping us up to date about contract end dates and upcoming renewals and I am very pleased with the how she has been managing the charity utility accounts for the past 7 years. She is also very quick to respond when I have had questions. Thank you Lisa.

16 April 2026
Unprompted review

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