Empower Financial Network Reviews 66

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, often highlighting their patience and ability to explain complex information clearly. Many people found the customer service exceptional, appreciating the personalized and understanding approach that made them feel comfortable and well-supported throughout their interactions. The overall service is frequently described as excellent, with consumers noting the efficiency and ease of their experience. However, some customers also noted concerns regarding clarity and transparency, mentioning that information provided was at times vague or that representatives lacked specific details about their accounts. A few people felt that clear answers were not always given, and there were instances where the conditions for assistance were not always clear or were perceived as restrictive.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting the patience and professionalism of... See more

Service

Clients share positive opinions on service, often highlighting the helpfulness and knowledge of... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the loan... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve never received amazing customer service like this before!!! Everything was explained on a level that even a child can comprehend!! The level of confidence and comfort from each call was beyond in... See more

Rated 5 out of 5 stars

Jason Hetzel is the perfect representative to help people get started and continue helping with their financial goals at Empower Financial Network. He is so very patient, kind, understanding, and cont... See more

Rated 5 out of 5 stars

I worked with Jason, who was professional, knowledgeable and friendly. There was no pressure to enroll, but I ended up getting a plan that was exactly what I needed. He was able to tweak my agreeme... See more

Rated 5 out of 5 stars

Cassandra at Empower was absolutely WONDERFUL! I was certainly glad that she was the one that took my call because she had a world of patience and explained everything thoroughly and professionally.... See more


Company details

Written by the company

At Empower Financial Network, we're more than just finance professionals — we're your dedicated partners in the journey to financial freedom. With years of experience and a proven track record, our team is passionate about helping clients break free from the burden of high-interest debt. We understand that every financial situation is unique, which is why we pride ourselves on crafting personalized solutions that deliver real results.


Contact info

4.8

Excellent

TrustScore 5 out of 5

66 reviews

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Rated 5 out of 5 stars

Highly Recommend Empower Financial Network

Most awesome service on Elijah Farley’s part! Highly recommend EMPOWER FINANCIAL NETWORK, specifically this gentleman, as he is very knowledgeable and knows every corner and crevice to how these programs work to get you out of debt fast while saving you money short term and long term.

He is very transparent by delivering all information in clear and precise detail with great patience, ensuring he answers any and all of your questions.

So far, I am very pleased and feel very comfortable moving forward with this plan to get out of such a vicious debt-trap cycle.

Outstanding presentation! Was easy to understand the process that lies ahead. No issues following along, thanks to Elijah paying great attention to important details on my financial behalf to find the best suitable debt relief plan that aligns well with my financial needs and goals.

Enjoyed the honesty and transparency from start to finish (which is super rare to come by these days).

Thank you for being patient with me and taking as much time as I personally needed.

I must say...
Thus far, this has been THE BEST, most comfortable experience I have ever had with any financial networking services, institute, debt solution companies, and/or third party affiliates, EVER!

I strongly find it would definitely be in Empower FN's best interest to hold on to their agents like Elijah F., for as long as they possibly can. He sincerely ROCKS!

Stay Blessed!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience working…

I had a wonderful experience working with Randy Brako at "My Journey Capital". The loan application was smooth. He took the time to explain the loan options and made the whole process easy to understand. The terms, rates, monthly payments were clearly explained. He is very customer focused and professional. Highly recommended for anyone looking for a transparent lender.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Elijah ... like the guy in the Bible, almost!!!

Elijah, the rep who handled my file, was able to convey the sales pitch part of the initial contact in such a clear and coherent way that I didn't feel like I was being trolled. In fact, it was the efficient way he explained the Empower program that ultimately helped me make the decision to sign with Empower today.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

A great customer experience at one of the worst time of my life.

The young man was empathetic, polite, understanding and helpful. He took the time to answer all my questions. He made me feel better about being in such a predicament at 65 years old. He seemed to genuinely care!

I thanked him for the spiritually uplifting interaction given my humiliation for finding myself in this predicament. Absolutely top level service. As a “C suite executive” for much of my career, I recognize great customer service, and he delivered it. He represented your company in the way I always wanted my frontline staff to treat consumers!!!

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Tony Taranto

Tony Taranto, was very professional and patient representative. He answered every question I had concerning the details I did not understand. I would and will recommend him to anyone I know who's interested in this process. Thanks Tony

13 January 2026
Unprompted review
Rated 4 out of 5 stars

My experience with this process was…

My experience with this process was great! Alex provided great customer service and was very thorough with the information provided. He assisted with any and all questions I had regarding the program and enrollment.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Steve Robayo was the gentleman who contacted me while I was looking for assistance with debt. At one point, I was getting very overwhelmed; he just had an awesome calming nature and his voice ensured me what we were talking about, was sincere. This helped me get through being overwhelmed. He was very good at answering questions in a different way if I didn’t understand something. He made sure I knew everything thoroughly before I agreed to the program I appreciate his assistance and I appreciate this company having such an awesome employee.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

Yes the Sprint I have was great. The guy that I work with Mr. Tyler was amazing. Very knowledgeable of the company and what to do to help me out. I really appreciate him. I hope that this is going to be a good experience working with this company and I will pass it on to other friends and family members that are going through the same thing. I went to a hardship and and financial on the right path. I really do appreciate him very very good to work with

20 November 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience


I just want to say it was a great experience working with Brookhaven and especially their representative Tyler Beamish. Tyler was very professional and slowly and clearly walked through the entire process. I would recommend them highly.

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Jason took the time to fully explain…

Jason took the time to fully explain the process and put my mind at ease while working through my financial situation. I also appreciate his follow up to ensure my onboarding was complete. Thanks Jason for the excellent service!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Very professional and compassionate

Very professional and compassionate. Thoroughly explains one’s options in detail.
Every time I have called Jason for advice and with questions he has returned my calls and has left me excellent feedback, plus has reassured me regarding my situation .

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Jason Hetzel is a perfect financial representative

Jason Hetzel is the perfect representative to help people get started and continue helping with their financial goals at Empower Financial Network. He is so very patient, kind, understanding, and continually on your side. He never seems to be bothered by the length of time he spends with you and always stays warmly connected to your needs. What a great and helpful guy. I highly recommend working with Jason. Thanks Jason!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

In my first experience about speaking to anyone about my financial difficulty with debts I was so fortunate to speak with Freddie Artuz. He was so patient with discussing my financial debt and spent more than 3 hours on the phone with me so I could fully understand how the program works - for the present and also for long term. Since the first phone contact, Freddie promptly returns my phone calls and is readily available to help me with any concerns or questions I have.

19 August 2025
Unprompted review

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