Every step was explained in detail, easy to understand and follow. They answered all my questions even took my phone call when I became concerned about collection. Highly recommend them to anyone want... See more
Company replied
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Review summary
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Customer service very helpful. Payments are very easy to make . Every one that works for Brookhaven law group are very helpful in you understanding the methods they really help out on debt relief. Ve... See more
Company replied
The people at Brookhaven broke it down for me in simple language... exactly what would become of my debt, my credit, my credit scores, and how I could go about building my credit back, without getting... See more
Company replied
I APPRECIATE THAT I WAS CONTACTED BY PHONE SERVICE. I HAD A MEANINGFUL CONVERSATION. EMAILS ARE OKAY, BUT THERE IS NOTHING LIKE A ONE ON ONE PERSONAL CONVERSATION. WHAT I AM NOT SURE OF IS TH... See more
Company replied
4.5
Excellent
313 reviews
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Reply from Brookhavenlaw
Thank you for taking the time to share your feedback with us regarding the contact and pace of your program. We hope that the information provided by our Client Services team helped to answer your concerns; we look forward to your continued program success!
Communication made everthing so easy
27 March 2026
Reply from Brookhavenlaw
Monte, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional communication and support from our team, we look forward to your continued program success.
Customer service very helpful
Customer service very helpful. Payments are very easy to make . Every one that works for Brookhaven law group are very helpful in you understanding the methods they really help out on debt relief. Very helpful from start and when they find new information they let you understand very helpful .
31 March 2026
Reply from Brookhavenlaw
Charlotte, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and results from our team, we look forward to your continued program success.
They were very helpful at any questions…
They were very helpful at any questions I had. they are helping me with all my credit cards and loan just like they said.
30 March 2026
Reply from Brookhavenlaw
Joaquin, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
They are doing a wonderful job of…
They are doing a wonderful job of keeping us informed and getting the credit card issues corrected. Thank you so much for your help, you don't know how much this means to my hubby and I.
23 March 2026
Reply from Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and results from our team, we look forward to your continued program success.
Reply from Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! Congratulations on your recent program success, we look forward to resolving your remaining account and bringing you closer to your debt-free goals.
Polite and helpfull
11 March 2026
Reply from Brookhavenlaw
Kathy, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
Very Good service.Thank you
6 March 2026
Reply from Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
Always very kind
Always very kind, helpful with questions. Do what they say. Keeps me informed. I am decision maker in transactions.
25 February 2026
Reply from Brookhavenlaw
Catherine, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service from our team, we look forward to your continued program success.
Respectful customer service and always…
Respectful customer service and always going above and beyond to help.
20 February 2026
Reply from Brookhavenlaw
Thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and support from our team, we look forward to your continued program success.
Reply from Brookhavenlaw
Matthew, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving professional service and support from our team, we look forward to your continued program success.
They answer back right away
They answer back right away
I've paid off 2 items so my fear has been put to rest
16 February 2026
Reply from Brookhavenlaw
Renee, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving timely service and results, we look forward to your continued program success.
Returning calls
Returning calls. Also, I received great customer service from Mr. Sherr.
Not sure of dates for all return calls.
18 February 2026
Reply from Brookhavenlaw
Cheryl, thank you for taking the time to review your recent experience with Brookhaven Law Group and Brad! We’re so pleased to hear that you're receiving professional service, we look forward to your continued program success.
Manage expectations at the start
The process was explained but the timelines were not near close to accurate. It would have allowed me to manage my expectations differently regarding events that happened. Because of that, I was often calling in and asking for updates opposed to knowing that there really wasn't going to be any for a while.
9 February 2026
Reply from Brookhavenlaw
Clinton, thank you for taking the time to share your feedback with us, it is valuable information for us to have as we work to craft our communications for each client. Congratulations on your recent program success, we look forward to resolving your remaining account and bring you closer to your debt-free goals.
My team is knowledgeable,they contact…
My team is knowledgeable,they contact me often but not too often. The user platform is not super user friendly.
13 February 2026
Reply from Brookhavenlaw
Thank you for taking the time to review your recent Brookhaven Law Group experience! One of our specialists will be reaching out to you to provide portal navigation support and to provide expectations for future program contact. We look forward to speaking with you soon!
Good Experience
The end result of a 40% settlement was great. I did feel like it wasn't communicated to me very well on how long and how much money needed to be in the escrow account before much action was took place. I was originally told the offer would be in about 90 days and I think it was about 180 days in the end. It would have been nice to know what the escrow account needed to be at prior to the real negotiation period. I gave you a 5 because it all worked out and the settlement offer seemed to make up for some of the outrageous interest that is charged by these cards. I would recommend your service.
19 February 2026
Reply from Brookhavenlaw
Kyle, thank you for taking the time to share your feedback with us, as it will help us craft our future communications! We're so pleased to hear that you are satisfied with your results so far, we look forward to resolving your remaining account and bringing you closer to your debt-free goals.
Besides the app ,not working Ever to…
Besides the app ,not working Ever to see your Account information you Really dont hear from them , its hard to give any information when your not seeing the progress im 3 months in all you can do is hope there holding up on there End of all the money we pay a month ...no information at this time .
9 February 2026
Reply from Brookhavenlaw
Lisa, thank you for taking the time to share your feedback with us. One of our specialists has reached out to you to discuss your concerns and provide app support to better understand your debt resolution program. We look forward to speaking with you at your convenience!
Kisswanna Williams and Lindsey both…
Kisswanna Williams and Lindsey both assisted me, responding and answering my questions and inquiries concerning my Citibank settlement offer and the changes to my additional payments that were increased to cover the settlement offers for Macy's Amex and Citibank. There was some confusion on my part due not understanding how the new increased payments would be handled and I had originally declined and refused the settlement offer at first, but after I finished talking to Kisswanna and declining the settlement offer, I called back and Lindsey assisted me and was very friendly, understanding, courteous, respectful, patient and knowledgeable in answering my additional questions, concerns and worries. Lindsey addressed all my concerns and questions while clarifying and making the settlement offer more clear and making more sense ny removing the confusion and wrong interpretation I had. After Lindsey had explained and clarified how my new increased payments for the 2 settlement offers would affect me much clearer and I understood the settlement much more clearly. Once Lindsey had explained everything to me. I was able to consent and accept the settlement offer that Kisswana had prepared. Both associates have demonstrated a very outstanding, excellent, superb and exceptional job handling my settlement offers with their knowledge, expertise and experience. I would recommend Kisswana and Lindsey to anyone in my situation.
6 February 2026
Reply from Brookhavenlaw
Robert, thank you for taking the time to review your recent experience with Brookhaven Law Group, Kisswana, and Lindsey! We’re so pleased to hear that you're receiving excellent service and support from our team, we look forward to your continued program success.
Reply from Brookhavenlaw
Tamika, thank you for taking the time to review your recent experience with Brookhaven Law Group! Congratulations on your recent program success, we look forward to resolving your remaining accounts and bringing you closer to your debt-free goals.
The communication with the firm is…
The communication with the firm is excellent. This process is easy to follow, thorough and the associates are friendly. It was easy to have my questions answered in a timely fashion.
22 January 2026
Reply from Brookhavenlaw
Shelley, thank you for taking the time to review your recent experience with Brookhaven Law Group! We’re so pleased to hear that you're receiving excellent service from our team, we look forward to your continued program success.
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