empower-retirement.com Reviews 410

My retirement account was running smoothly under Prudential then Empower too over and everything went backwards. I haven't been able to get a single document sent by email or fax. Just delays and va... See more

My father passed he was receiving retirement pension payouts where he worked years ago - Empower is the administrator. I contacted Empower 5 weeks ago reported his death and was told paperwork on the... See more

Filled out paper work for withdrawal request back in February. I have called 3 times and each time I was informed that I left something blank. Mind you the customer representative helped all three ti... See more

Empower is a criminally run retirement scam . Unfortunately for me Nassau County is part of that scam so my money must stay. They make it entirely impossible to make a withdrawal, they change major a... See more

This company doesn't even deserve 1-star. Opted into my previous company's 401K plan through this company and haven't been employed there for years. They make it extremely difficult to withdra... See more

This is by far the worse retirement company out there. As an employee that left his current employer. Poor customer service, long wait times, over charge you. The company puts a $75 fee on top of what... See more

This company customer service is horrible. They are not trained give the wrong information and can’t execute instructions documented on their forms. Don’t risk your investments with Empower they are n... See more

Just recently signed up and transferred over $230,00 into an IRA, can you believe they invested 95% of my cash into the market at its all time high up 2% at the end of the day on a Friday. Let’s just... See more

horrible, uneducated support team that doesn't know how to answer your question and even put me on hold several times, and again at the end, so that I couldn't leave a review via their phone system. $... See more

This joke called EMPOWER Holds YOUR money hostage!!!! I was adamant about how the rollover check was to be made out 7 times. Yes 7 times. It is wrong. IF THEY EMPLOYED UNITED STATES, ENGLISH SPEAKING... See more

I had the pleasure of speaking with Kristie Aylor today, and I just have to say how impressed I am. She is incredibly sweet, professional, and has such a warm personality that makes every conversa... See more

Employer changed to Empower right when I was able to contribute, then I was laid off under new CEO restructure. I hadn't contributed much in my 6 months, and had not found another job for rollover wit... See more

Worst customer service ever since Empower took over Great Western If you can even get through to a live person after hours on hold, they give you the wrong information, put you on hold for long period... See more

Horrible customer service/claims. My husband has been given the run around so much with this company. My mother in law passed in June of this year, he contacted them to start process to pay out her re... See more

There is something definitely wrong in this company. Rude customer service, employees with troublesome training in my opinion. No choice but to continue here until l find a better option. Wouldn't re... See more

Completely trash company, terrible customer service, someone hung up on me. Tried to get a couple thousand out for medical expenses, and they made me revise the document 4 different times, get it nota... See more

I had an account which had 89.01 which I requested to cash out of due to career changes. Empower sent me a check for 14 dollars and change and kept 75 dollars for themselves. I would advise everyone t... See more

I was misinformed by empoweredpensions about something they required, which meant months of delays and countless calls and emails with HMRC , then when I wanted a refund for a documents we hadn’t co... See more

I would give negative stars if I could despite what web searches will tell you. you cannot log in without getting the app on your mobile device. all of the login options loop you through pages demandi... See more

I have tried accessing my account for the past week. Contacted Customer service and the other line was so loud and had so much background noise I couldn’t hear anything the representative was saying t... See more

It’s one thing and then it’s another, I struggled with them. No stable, I’m always checking on the safety of my funds,why should that be while I can get peace of mind. If customer service had a datin... See more

I have made a number of withdrawals from my 401k. I am still working at age 67 so I am well within my rights to withdraw money from the account. It used to be somewhat annoying to get the Plan Adminis... See more

I created an account and linked all my accounts- a significant amount. The next time I tried to use it, I couldn't log in. I reset my password, but every time I re-enter it, I'm back into the 'forgo... See more

it's hard to believe i trusted them with retirement funds. When something goes wrong, there is no real help just long waits and vague replies. METIS URGE, has been a completely different experience... See more

It takes 40 minutes for someone to answer the phone, you can’t understand them, they will reject your hardship documentation without giving a specific reason so you have to call. The phone hangs up on... See more

The advisor service is awful. Their is no point in even talking to a person, might as well just be AI bots. They do not listen or hear your individual concerns or goals, just repeat mantras.

I am a HR director, and I would never recommend Empower to any of my colleagues.Due to systemic technical issues, I could not access my retirement account from a previous employerfor four months. Ev... See more

Horrible. After 4 calls, repeating my address fifty time, I get this guy who suggests the easiest way is to start over. If you want the run around and like being told you are imagining having talked... See more

My wife has her Advocate Health Care 401k account and the experience has been a nightmare. There was a transition made to a new set of mutual funds at the start of the year. Each of the previously... See more

Used to be a great company. Unfortunately, ever since they rolled out the app nothing works. You can't get in touch with a representative, waiting on hold eventually hangs up with you, they don't fo... See more

My former employer used Empower for our 457(b) deferred compensation. The plan offered good investments options and even guided portfolio services. The issues began when I retired. I tried to ma... See more

This 401 K is the absolute worst. You can't leave your money in the account if it's less the 7,000.00 They will automatically disperse it to you. Charge you 190.00. They steal your money and it's an a... See more

This service is incredibly sketchy. They offer no way to delete linked accounts and the process to delete your master account isn't at all straightforward. There are better, safer options out there. S... See more

Empower is a criminally negligent organization. I had taken a loan that I paid off early. However, they have withdrawn more than I owe (about $250) which resulted in insufficient fund charge by my ba... See more

Spoke with Aaron about 401k plan he was VERY helpful and friendly!

empower website and customer service is a joke. This is not a financial company. Their website shows wrong rate of return and doesn't allow the user any flexibility to see the data except in one way.... See more

I have never been able to log onto the website. When I put in my credentials it just takes me on a loop trying to reset my password. When I called customer service 3 years ago to change my address tha... See more

You would think if someone was submitting a “Hardship Withdrawal” the request would be fulfilled with some sense of urgency. But no. The follow up is completely unprofessional, the required teams... See more

Horrible customer service. Received a letter on Aug 11 stating that I needed to make changes by July 20. Tried to log into the system to make changes and received and error that it could not be proc... See more

If I could give a zero for this company I would. But it was not an option. The customer service was horrible. Every time I call to ask anything about my retirement they say their system is down. O... See more

Empower retirement is the worst ever!!!!! All representatives are rude, they get annoyed when you (as the customer ask questions. They choose not explain things in laymen terms for understanding. One... See more

I have struggled for almost a week now to transfer money from one of my Empower IRAs to another. It hasn’t happened yet despite initiating my efforts more than a week ago. Some have suggested a concer... See more

I have an IRA account with Empower-retirement that originated with Hartford Insurance. I was checking on the safety of the funds and also on the stable value account I have that has always had a 4% ra... See more

Terrible experinece trying to transfer an IRA out this orignization. They were happy to take my 401k transfer, but are not able to do an transfer of the assets in my IRA to Fidelity. The suggestion wa... See more

Have been trying for a hardship withdrawal. They claim they did not receive paperwork even though it was sent proof of mailing. Then you upload it through their system and they still don’t process i... See more

This is absolutely the WORST retirement company. If I could give ZERO stars, I would. They reported me as being in daufault on a personal loan that I withdrew from MY retirement account. They report... See more

I asked to speak with a supervisor when I called around 645p. The US rep her name was Tamika and she would not transfer my call to her supervisor because it.s close to closing time. Spent time request... See more

Their service sucks They don’t even help getting statements for tax purposes. Their support toll free is off shore and is with folks that don’t even know the time in the US, don’t have the und... See more

DON'T USE THEM!! Both of my parents HAD MONEY THEY WERE TRYING TO MOVE (I say had because I have been trying to get their money moved, they have a lack of customer service and the fact that... See more

My retirement account with Prudential was purchased by Empower and sent to the Stone Age. I can no longer print the documents off for myself and no one at Empower seems to have access to email or a... See more