Everything was amazing! The cleaner arrived right on time and brought all the necessary supplies, including a vacuum and a mop. In just 2.5 hours, they cleaned the entire one-bedroom apartment thoroug... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Felix came to do a deep clean in my kitchen after having work done and huge amounts of dust mingled with cobwebs on top of my kitchen counters and grease,, very punctual, very pleasant man got to wo... See more
Company replied
Felix was a true professional and hard working cleaning my apartment for an end of tenancy clean. His attention to detail was outstanding. He was kind and friendly and really made me relaxed as a cust... See more
Company replied
I have worked for Emop cleaning company for almost a year now and the experience has been awesome, I have earned well and the fact that it is a flexible job makes me love it. My trainer Pre, she sends... See more
Company replied
Company details
Information provided by various external sources
eMop is a London based powerful online platform that connects customers and cleaners. We ensure the quality of services, peace of mind and safety for both customers and cleaners alike. We make the cleaning service affordable for everyone by letting you choose according to your exact needs with a “pay as you go” model. The quick, simple and secure booking process allows you to have a high-quality bespoke cleaning service, 24/7.
Contact info
Bayley Street 13, WC1B 3HD, London, United Kingdom
- support@emop.world
- emop.co.uk
3.8
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bleach stains on carpet and no response
Do not use. The cleaner spilt bleach on my fitted carpet, dressing gown and pillow case leaving them irreparably damaged (colour completely bleached out in long streak). The cleaner who turned up was also not the person shown on the app as supposed to be doing the job which makes me feel unsafe as to who was in my home and what if any checks had been done on him. I have raised my concerns with Emop directly but they do not respond. It has now been nearly 2 months since the incident.
5 February 2025
Unprompted review
Reply from eMop
Dear Alice. We understand your frustration and are taking this matter very seriously. Our team is actively investigating the circumstances surrounding the damage to your property and the concerns you raised about the cleaner.
We are working diligently to gather all the necessary information and will be in touch with you as soon as possible with an update on our findings and the next steps.
Thank you for your patience.
Do not use this company
Do not use this company, I booked about 7 days ago for a clean today plus carpet clean. The carpet clean was cancelled yesterday as there was no one available, which I accepted. Now within 3 hours of the expected clean they have cancelled that for the same reason. Not reliable at all and a very big let down.
23 March 2025
Unprompted review
Reply from eMop
We are truly sorry to hear about the significant inconvenience you experienced with the cancellation of both your cleaning services. We understand your frustration and disappointment with this situation, especially the short notice for the second cancellation.
We want to clarify that eMop operates as an online platform connecting customers with independent cleaners. While we strive to ensure availability, we do rely on the cleaners' ability to accept bookings. Our terms and conditions do outline that cancellations may occur if no cleaners are available, and we understand this can be disruptive.
We sincerely apologize that we did not meet your expectations on this occasion. We would still like to help find a solution for you. Could you please send us an email with your booking details, including your booking ID or postcode, to support@emop.world? We would be happy to explore alternative options for you, such as rescheduling for a different day or time or discussing other ways we can make things right.
Reply from eMop
Thank you for your feedback )
Stay away from this company
Stay away from this company. They have the worst cleaners ever and then charge you to pay extra for their best. I’ve just had my home cleaned and feel like I am going to hire someone else to come tomorrow. The worst cleaning I’ve ever had
19 March 2025
Unprompted review
Reply from eMop
Thank you for taking the time to leave a review. We are very sorry to hear about your negative experience with our cleaning service. We understand your frustration and are taking your feedback very seriously.
We strive to provide high-quality cleaning services, and it is disappointing to learn that we fell short of your expectations. We are currently looking into the details of your service to understand what went wrong.
To help us investigate this matter thoroughly and take appropriate action, we have sent you a separate email requesting some additional information. We look forward to hearing from you.
Very good job all the time
13 March 2025
Unprompted review
Reply from eMop
Thank you for your feedback. we highly appreciate it )
Emop is a very nice company i gave them…
Emop is a very nice company i gave them 5 stars because they worth it nice working with them ❤️❤️ and they payment never delay ♥️♥️♥️
24 January 2025
Unprompted review
Reply from eMop
Thank you so much for your 5-star review! We are absolutely thrilled to hear that you had a positive experience working with Emop.
We truly appreciate your kind words about our team and our reliable payment process. It means a lot to us that you recognize our efforts to provide excellent service.
Lovely company to work
Lovely company to work, I started working with emop cleaning company for the past 4 months and the customer service team Nizam was very listening and responsive to messages and calls
Thanks to the emop admin for making me path of the family I really appreciate 🙏 and will not let you down.
19 February 2025
Unprompted review
Reply from eMop
That's wonderful to hear! Thank you for sharing your positive experience with eMop. We're so glad you've enjoyed working with us for the past 4 months and that Nizam provided excellent customer service. We really appreciate your kind words and your commitment to the eMop family. We look forward to a continued partnership!
Do not use this service
Do not use this service. They just charge you high prices to sit around and do nothing. I was charged for a 7 hour clean and came to flat with dirt in every corner and surfaces not dusted. Yet they refused to refund me appropriately.
Go directly to individual cleaners who will give you better value for money.
29 January 2025
Unprompted review
Reply from eMop
We're very sorry to hear about your negative experience with our cleaning service. We take all feedback seriously and want to understand what happened in your specific situation.
To help us investigate this further and address your concerns, could you please send us an email at [Your Email Address] with the details of your booking? This will allow us to look into the matter thoroughly and take appropriate action.
We appreciate you bringing this to our attention and look forward to hearing from you soon.
Average cleaning and extra charge
The service was booked quickly and somebody did pick up the job.
However, the job was not good (pretty average - the floor for example had obvious cake stains). The cleaner was remarkably slow if you take into account that the house was all ready, sorted out to be cleaned. No beds to be made, no dishes to be washed, no items on the floor to be tidied up.
I also offered some coffee and some cake to the cleaner half-way through the job. The cleaner who finished the job 5 earlier, stayed for 10 minutes longer to finish his cake and use the loo.
And e-mop CHARGED for the extra 5 minutes that the cleaner used the loo. It's not the amount of course they charged, but the principle that they would charge for the extra 5 minutes regardless of what the reason for the delay was.
7 February 2025
Unprompted review
Reply from eMop
We appreciate you taking the time to leave a review. We're sorry your recent cleaning experience fell short of our standards. We strive to provide excellent service, and your feedback helps us identify areas for improvement. Please contact us directly at support@emop.world so we can discuss your concerns in more detail and work towards a resolution. Best regards eMop
cleaner broke our hoover!
So many issues!
- cleaner was watching videos on her phone, which i thought was fine as long as she got the job done- then i got charged later as the cleaning took extra time!
- cleaner broke our hoover and despite numerous attempts to contact customer support about this was given no help or compensation
- cleaning was superficial, not thorough enough at all for the time and money
18 March 2024
Unprompted review
Reply from eMop
Thank you for your review. We're sorry to hear about the issues you encountered during your cleaning service. We appreciate your feedback and will use it as we continue to work on improving the eMop platform and the services offered by the independent contractors.
Friendly
ROXANNE is very friendly and helpful she assisted me with lots of things when ever I get stock. I appreciate her help and grateful to work with her
12 December 2024
Unprompted review
Reply from eMop
We're so glad to hear that Roxanne has been so helpful! Thank you for sharing your positive experience. We'll be sure to pass along your kind words.
I would advise avoiding this company
I would advise avoiding this company. The cleaner arrived late, making me late for important appointments, did not end up doing the job, then the company tried to blame it on me and take money for a job that has not been done. This is appalling service. Avoid like the plague.
16 January 2025
Unprompted review
Reply from eMop
Thank you for contacting us regarding your recent cleaning service.
We understand your frustration regarding the slight delay in the cleaner's arrival. Our policy allows for a flexibility of up to 30 minutes for both eMoppers and customers.
In this instance, the cleaner arrived within the 30-minute grace period and provided evidence of their arrival.
We sincerely apologize for any inconvenience caused by the delay. As a gesture of goodwill, we have issued a full refund for the cleaning service.
We value your feedback and appreciate you bringing this matter to our attention. We are always striving to improve our service and will use your feedback to further refine our communication processes. Best regard eMop
TERRIBLE CUSTOMER SERVICE
Having booked a cleaner a week ago the time of booking arrives and I receive a text from the cleaner saying she will be 30 mins late. In turn making me late for work. I called the company and they couldn't have cared less and i was told "cleaners are allowed to be late" Unacceptable customer service - dont even think about wasting your time in their in app live chat. Avoid this company - there are better out that who actually care about inconveniencing their paying customers.
10 January 2025
Unprompted review
Reply from eMop
Thank you for contacting us regarding your recent cleaning service.
We understand your frustration regarding the slight delay in the cleaner's arrival. Our policy allows for a flexibility of up to 30 minutes for both eMoppers and customers.
In this instance, the cleaner arrived within the 30-minute grace period and provided evidence of their arrival.
We sincerely apologize for any inconvenience caused by the delay. As a gesture of goodwill, we have issued a full refund for the cleaning service.
We value your feedback and appreciate you bringing this matter to our attention. We are always striving to improve our service and will use your feedback to further refine our communication processes. Best regard eMop
Absolutely AWFUL
Absolutely AWFUL. They damaged my wood worktop. I requested that no bleach is used , they left 2 black marks on my worktop. I provided photos with time stamps clearly showing that it was damaged during the cleaning and they refused to pay for the repair.
They also tried to overcharge for their time by an hour. DO NOT BOOK!
23 November 2024
Unprompted review
Reply from eMop
We’re truly sorry to hear about your negative experience. We take customer satisfaction seriously and are committed to providing high-quality services.
Please reach out to our customer support team at support@emop.world to discuss this matter further. We'll do our best to resolve this issue promptly.
Thank you for your feedback.
Very poor standard of clean, waste of money
Very poor standard of clean, cleaner didn't seem to know what they were doing (I had to show them how a hoover worked) despite claims of 'highly accredited cleaner'. Token effort to wipe around surfaces etc. Spent 3 hours cleaning a small kitchen and bathroom which I could have done in an hour. eMop didn't provide any contact details for the cleaner (no name, number, profile or picture) despite their policy so felt very unsafe with a stranger in my home. Eventually got 50% refund. eMop continue to spam my email address with offers and news of services, despite not opting in.
27 November 2024
Unprompted review
Reply from eMop
We sincerely apologize for the negative experience you had with our cleaning service. Your feedback is invaluable to us as we strive to improve our services.
We understand your concerns regarding the cleanliness standards and the lack of information about the cleaner. We take these issues very seriously and are committed to addressing them.
We have taken steps to improve our cleaning procedures and ensure that our cleaners are adequately trained. We are also working on enhancing our communication channels to provide more transparency to our customers.
We appreciate your understanding and patience as we work to rectify these issues. Thank you for bringing this matter to our attention.
The company is offering a good service…
The company is offering a good service to the client and us the workers.
2 December 2024
Unprompted review
Reply from eMop
Thank you for your kind review. Welcome aboard )
Emop is a goal
PRE recruited me, the recruitment was swift and amazing, I work anywhere I like and I get to choose my own time. I make money on my own terms now. Emop is a goal!!!
1 August 2024
Unprompted review
Reply from eMop
Thank you so much for your kind review. Welcome to the eMop family!
This are outrageously overpriced
They are outrageously overpriced. They scheduled 3hrs 45mins for the work. The cleaner was there 2hrs 30 (even when they charge a minimum 3hrs) and the work carried out was appalling. Honestly, I couldn’t believe my eyes. None of the cupboards had been cleaned inside, kitchen hadn’t been mopped & the oven & fridge hadn’t been cleaned (all of which I paid extra for). Please don’t waste your time or cash. I was so disappointed.
25 October 2024
Unprompted review
Reply from eMop
We apologize for the disappointing experience you had with our service. We understand your frustration and want to assure you that we've taken steps to rectify the issue.
As a gesture of goodwill, we’ve issued a partial refund to compensate for the additional time charged and the subpar cleaning service. Please check your email for confirmation.
We value your feedback and will continue to work towards improving our services.
My experience with Emop is exceptional…
My experience with Emop is exceptional because they made it easy for their employees and their clients by providing a great services to them.
However, Emop is well organised, time management skills, dedicated to their employees and clients, and always ready to attend to workers. They are discipline. There are so many qualities that Emop has, but time will fail me to dig further.
9 August 2024
Unprompted review
Reply from eMop
"Thank you so much for your kind words and for sharing your positive experience with eMop! We're thrilled to hear that you've had such a great experience with our services. Your feedback motivates us to continue providing exceptional service to our clients. Thank you for choosing eMop!"
Can't be sure the cleaners are background/CRB checked
The cleaning was usually done to an acceptable standard, but I used eMop because they claimed to background/CRB check the cleaners.
I had two different cleaners accept bookings on different days and the same cleaner turned up for both. Neither booking had been reassigned. When I questioned eMop about this they said they would investigate. They asked the cleaners if they turned up to their own bookings and they said yes. Case closed! Except they definitely didn't because as I said, the same individual cleaned both times.
I can’t be sure who turned up to clean my home because they didn't match the name on the booking, and can't have any confidence that that individual was checked because they showed up instead of the verified eMopper. eMop have not taken this seriously.
To reply: As I said, I already contacted customer support. On Nov 2 they said they were awaiting feedback from one of the cleaners and I haven't heard back since. It's fine, I've found a different cleaning service to use in future.
30 October 2024
Unprompted review
Reply from eMop
"We apologize for the unfortunate incident you experienced. While it’s possible this may have been an IT-related issue, we take your security and privacy very seriously. All our cleaners undergo rigorous background checks and DBS checks. Additionally, cleaners cannot access your personal information until three hours before the scheduled clean. We are actively investigating this matter to prevent similar incidents in the future. Please reach out to our customer support team for further assistance and to discuss potential solutions."
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