Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
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Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Good service - lovely mugs.
Purchased the Mr and Mrs mugs for a wedding present. Delivery side from Emma Bridgewater is always good. Items well packaged. Updated re delivery. No complaints at all.
10 July 2026
Reply from Emma Bridgewater
Good evening,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Great Peter Rabbit pieces.
Great to see Emma B bring out a range of Peter Rabbit pieces.
As a fan of both Beatrix Potter and Emma B it was a great combination.
10 July 2026
Reply from Emma Bridgewater
Good morning Helen,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Fabulous …as ever!
The incentive of 10% extra off sale prices pushed me to make this purchase!
Stunning designs and great quality.
Speedier delivery than the advertised timeframe & carefully packaged so no breakages. Thank you
10 July 2026
Reply from Emma Bridgewater
Good morning Emily,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great service and products
Items were well packaged and speedy delivery too. I'm so pleased with my beautiful new mugs and plates. Thank you!
10 July 2026
Reply from Emma Bridgewater
Good morning Laura,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Excellent service as always
Excellent service as always. Item came very quickly and was packaged well.
10 July 2026
Reply from Emma Bridgewater
Good morning Linda,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Lovely mug!
My mug arrived quickly and well packaged.
Although I ordered a second it’s perfect!
10 July 2026
Reply from Emma Bridgewater
Good morning Helen,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Beautiful products
Items I bought came on time , easy to use website. The products are beautiful.
2 July 2026
Reply from Emma Bridgewater
Good morning Sophie,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Easy to order
Easy to order, quick delivery, really well packaged items and customer service very helpful.
10 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Jeffrey,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
The products were good value and were…
The products were good value and were well packaged and the parcel was delivered quickly. Great service as always.
10 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for your review. Our customer experience is very important to us, and your feedback is very welcome.
Kind Regards,
Emma Bridgewater Team
The presents were a great hit
The presents were a great hit. The fact that I could order them from California and have them sent to Denmark was a great gift. You made it so easy.I will be doing it again.
10 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Sadly the order never arrived (via…
Sadly the order never arrived (via Evri) however EB did sort out the refund quickly
3 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Lovely well made mug with border…
Lovely well made mug with border terrier on my friend loved it
10 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Poor personalisation
Personalisation on the bottom of the mug did not match the personalisation in the side of the mug, it now reads upside down. Very frustrating, when I raised this to customer service i was told there is only 1 way and that’s the only way they do it. No replacement offered, very disappointing.
10 July 2026
Reply from Emma Bridgewater
Good morning Carla,
Thank you for your review. Our customer experience is very important to us, and your feedback will be passed onto the relevant department so that we can look to improve in this area.
Kind Regards,
Emma Bridgewater Team
I love Emma Bridgewater
I love Emma Bridgewater. Still basking in the glory of my tour and tea experience last year!
3 July 2026
Reply from Emma Bridgewater
Good morning Pamela,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Wide range of different products in the…
Wide range of different products in the sale. I was able to add to my collection and purchase a couple of presents.
2 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Sale items.
Many of the products ordered were in the sale which was a superb saving. A mixture of products for myself and gifts for others.
Brilliant service from EB, Communicated well regarding delivery and then products arrived quickly.
3 July 2026
Reply from Emma Bridgewater
Good morning Juliean,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Never received
Ordered on the 9th July for a birthday on 13th. As of 20th July still no parcel. Evri claim it is “misplaced”
20 July 2026
Reply from Emma Bridgewater
Good morning Laura,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Love it !
I love everything You do !!! Well I am addicted 😜 very professional service always on the time ! Thank You
3 July 2026
Reply from Emma Bridgewater
Good morning Monika,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Lovely gift for the best teacher
Lovely gift for the best teacher! I love the hand painted graphics, feels very british and original. Delivers safely. Great quality.
3 July 2026
Reply from Emma Bridgewater
Good morning Rebecca,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
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