Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
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Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emma Bridgewater
Good morning Amy,
Thank you for taking the time to leave a review. We do apologise that you have received your order damaged, we do understand that this is very disappointing.
We can see that you have contacted our Customer Service department; a member of the team will certainly look into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
Great service
Great service. Packed excellently. Mugs arrived in perfect condition. Would highly recommend
7 July 2026
Reply from Emma Bridgewater
Good morning Janis,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Super easy to use the website
Super easy to use the website, with amazing sale prices. Quick postage
1 July 2026
Reply from Emma Bridgewater
Good morning Elizabeth,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Beautiful mugs arrived well packaged.
8 July 2026
Reply from Emma Bridgewater
Good morning Karen,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Very prompt efficient service
Very prompt efficient service & communication great. Product was as expected, so well detailed on the site & the quality was great. Delighted all round. Thank you
7 July 2026
Reply from Emma Bridgewater
Good morning Doreen,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Excellent
Easy to use Web site, lots of choice. Very pleased with the mugs I ordered.
Good quality and size.
The order was delivered quickly and packaged very well.
8 July 2026
Reply from Emma Bridgewater
Good morning Sue,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Judith,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Great Service
Great service, arrived within timeframe stated when ordering and was kept informed re despatch and delivery.
7 July 2026
Reply from Emma Bridgewater
Good morning Kim,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Love the size of the mugs and the…
Love the size of the mugs and the designs. Delivery was fast and they were well packaged.
1 July 2026
Reply from Emma Bridgewater
Good morning Jane,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Lovely robust products in the sale
Lovely robust products in the sale! Especially love the fact the seconds are so reasonable priced
8 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Personalised mug
Mug, personalisation was lovely. I was also impressed in the speed of personalisation and delivery. However I felt the packaging and protection was minimal. The mug did arrive intact but I sometimes buy these to send overseas, I feel it would need a lot more packaging to survive a transatlantic journey
7 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Michael,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Excellent product
Excellent product, quick delivery, great to support an independent company.
7 July 2026
Reply from Emma Bridgewater
Good morning Graham,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Sally,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Anita,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Lovely products excellent delivery and…
Lovely products excellent delivery and well packaged
30 June 2026
Reply from Emma Bridgewater
Good morning Gillian,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Avril,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
I always love an EB sale
I always love an EB sale. I wasn't disappointed, my purchase was beautiful. Easy to order, quickly despatched and well packaged as usual.
7 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Happy customer
Very good quality mugs as always. Very quickly despatched the next day and reassuringly well boxed to cope with being delivered!
The seconds have the tiniest flaw that are not obvious.
8 July 2026
Reply from Emma Bridgewater
Good morning Kay,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
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