Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
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Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not received my order
Not received my order, possibly gone missing again, I had one a few months ago that went missing. Hopefully I’ll be wrong, but I ordered it nearly 2 weeks ago. I will contact them, they are usually very helpful.
6 July 2026
Reply from Emma Bridgewater
Good morning Mr Brown,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Paula,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
My order arrived as promised and was…
My order arrived as promised and was very well packaged.
The products ordered are all lovely and very good quality, very pleased.
7 July 2026
Reply from Emma Bridgewater
Good morning Dawn,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Sarah,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
delighted with the strawberry runners…
delighted with the strawberry runners and the mum mugs - lovely
8 July 2026
Reply from Emma Bridgewater
Good morning Carole,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Arrived quickly and well packaged
1 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Seamless ordering experience.
8 July 2026
Reply from Emma Bridgewater
Good morning Nicola,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Great service and an easy to use website!
Website was easy to use.
The sale was amazing, infact it was so good I was able to purchase more items for a colleagues leaving present.
Items arrived safely wrapped and were delivered as per check out information.
It was my 1st time purchasing from Emma Bridgewater and I will be recommending the site to friends and family.
Thank you
8 July 2026
Reply from Emma Bridgewater
Good morning,
It's always wonderful to hear such great comments about the service and quality of our products we have to offer. Thank you for taking the time to get in touch.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Alice,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Found what I wanted easily
Found what I wanted easily, ordering and paying very straightforward.
6 July 2026
Reply from Emma Bridgewater
Good morning Mrs Matthews,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Prompt and efficient service.
8 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Margaret,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Package hasn't arrived
My order was supposed to be delivered by EVRI over a week ago. It hasn't arrived and the tracking hasn't been updated at all. I still don't have my package.
8 July 2026
Reply from Emma Bridgewater
Good morning Rachael,
Thank you for taking the time to leave a review. We do apologise that you have not yet received your order, we do understand that this is disappointing.
We can see that you are in contact with our Customer Service department and a member of the team is looking into this further for you. We do hope to have this resolved for you as quickly as possible.
We do apologise for the disappointment that this has caused.
Kind Regards,
Emma Bridgewater Team
All mugs arrived in perfect condition
All mugs arrived in perfect condition, bought for gifts, everyone loved them.
8 July 2026
Reply from Emma Bridgewater
Good morning Sue,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Beautiful products Quick Delivery Thank…
Beautiful products Quick Delivery Thank You Emma Bridgewater I can always depend on you and your products
1 July 2026
Reply from Emma Bridgewater
Good morning Regina,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
Love this brand
Love this brand . Good quality and excellent delivery service. Got a mug collection going on now !!! 😀
8 July 2026
Reply from Emma Bridgewater
Good morning Andrew,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Lynne,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Service perfect
6 July 2026
Reply from Emma Bridgewater
Good morning Pauline,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Delivered on time and updated the whole…
Delivered on time and updated the whole way through the process . I never have any concerns about buying from this site . Thank you 🤩
7 July 2026
Reply from Emma Bridgewater
Good morning Joanne,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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