Love the pieces I ordered came quickly One thing I must point out the last package arrived looked battered could have been opened but put together with tape I did take a photograph Charlie the cou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Stop using EVRI. Parcel has never arrived. Messaged your customer service three days ago and had no response. Pretty sure if it ever arrives, it will be broken as it rattles around an Evri warehouse �... See more
Company replied
Was very pleased with my dog bowl with her name on the front which arrived soon after order ( earlier than 2 weeks stated when ordering.) Bowl was well packaged and protected which was just as we... See more
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The package containing my three mugs arrived in good time. The contents were secure and had been well packaged. I was delighted with my purchases. I rarely buy anything on line as I have previously... See more
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Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
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Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery and good service
3 July 2026
Sadly I didn’t receive my items
Sadly I didn’t receive my items, the courier Evri appears to have lost the items in transit. I have been fully refunded though.
1 July 2026
Reply from Emma Bridgewater
Good morning Emma,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
As always brilliant experience
As always, great quality products, fast delivery, packed well but kind to the environment. Happiness in a box to make everyday a happy day with beautiful kitchenware.
8 July 2026
Reply from Emma Bridgewater
Good morning Hilary,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
You cannot go wrong with Emma…
You cannot go wrong with Emma Bridgewater. Amazing quality. Good value considering. Dedication to customers. Five stars every time.
1 July 2026
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Great service and lovely good quality…
Great service and lovely good quality items. Received my items in good time.
Would thoroughly recommend their products.
24 June 2026
Reply from Emma Bridgewater
Good morning Anita,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Lovely presents
Exactly what was ordered, the standard was as expected - good. Delivery on time
9 July 2026
Reply from Emma Bridgewater
Good morning Mrs Jackson,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Very happy all arrived packed very well.
30 June 2026
Reply from Emma Bridgewater
Good morning Wendie,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Gillian,
Thank you for your wonderful review. Our customer experience is very important to us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Katie,
Thank you for your lovely review. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Great customer service
Great customer service. Items always arrive well packaged. Customer service also goes the extra mile to help with any delays in US customs. Much appreciated!
25 June 2026
Reply from Emma Bridgewater
Good morning Margaret,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning,
Thank you for taking the time to review our service. We are delighted to hear that you love your recent purchases!
Kind Regards,
Emma Bridgewater Team
Great job all round easy order fast…
Great job all round easy order fast delivery great products as they know and why so popular after all these years
Carry on your beautiful work
1 July 2026
Reply from Emma Bridgewater
Good morning Victoria,
Thank you for sharing your experience with us. We do hope that you continue to enjoy shopping with us.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Anne,
Thank you for taking the time to review our service. We do hope that you continue to enjoy shopping with us.
Kind regards,
Emma Bridgewater Team
Not received my order
Not received my order, possibly gone missing again, I had one a few months ago that went missing. Hopefully I’ll be wrong, but I ordered it nearly 2 weeks ago. I will contact them, they are usually very helpful.
6 July 2026
Reply from Emma Bridgewater
Good morning Mr Brown,
Thank you for taking the time to leave a review. We are very sorry to learn that you are disappointed by your recent experience.
If you could kindly complete the Contact Us form on our website, a member of our Customer Services team will be more than happy to assist you further with this matter.
We do apologise for the disappointment that this has caused and hope to resolve this for you shortly.
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Paula,
Thank you for taking the time to leave a review. We are delighted to learn that you are happy with your recent purchases!
We do hope that you continue to enjoy shopping with us in the future.
Kind Regards,
Emma Bridgewater Team
My order arrived as promised and was…
My order arrived as promised and was very well packaged.
The products ordered are all lovely and very good quality, very pleased.
7 July 2026
Reply from Emma Bridgewater
Good morning Dawn,
Thank you for taking the time to leave a review. We are delighted to learn that you are a fan of our products, and we do hope that you continue to enjoy shopping with us!
Kind Regards,
Emma Bridgewater Team
Reply from Emma Bridgewater
Good morning Sarah,
Thank you for your 5* review. We can’t ask for more than a happy customer.
Kind Regards,
Emma Bridgewater Team
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