I am so delighted with the beautiful porcelain I received from Emma Bridgewater, it is absolutely delightful. I chose 2 sets for wedding presents. The strawberry plates and foraging bucket was really... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very thankful I got this shipment. Last time I ordered from you my order was swallowed by Fed Ex and I never received it. I was hesitant about ordering again from you but thankfully I received it in e... See more
Company replied
Easy to use website. As ever, Emma Bridgewater produce great products. Adding to my side plates and originally ordered the wrong size so had to return and reorder. Return process although not cheap at... See more
Company replied
Beautiful, whimsical mugs - exactly what I was hoping for! I’ve admired the products for years but had never ordered until I saw the ladybug print mugs and couldn’t resist. Packaging was great and t... See more
Company replied
Company details
About Emma Bridgewater
Written by the company
Born in 1984, we remain true to our original spirit and inspiration: the necessity of getting the thought and design absolutely right. It starts as a deeply felt personal response to what we love in the world around us. We’ve expanded beyond pottery, fill your home with lots of lovely things
visit store
GIVE 20% OFF
contact us
Emma Bridgewater
Written by the company
- Get 10% Off when you sign up to our newsletter
- Keep up to date with our latest news, offers and events by signing up for our regular email newsletters.
- Free Shipping over £50
- Spend £50 and your delivery will be completely free!
- Collector's Club
- Join our Collector's Club for early access to sale, special offers and more.
Fast and Free Shipping
Free Delivery over £50 spend!
No shipping costs on a £50 spend, and we'll have your order at your door within the week. Getting your Emma Bridgewater home ware personalised? It'll be with you within 2 weeks.
Contact info
Berry hill Road , ST4 2NL , Stoke on Trent , United Kingdom
- 01782 210565
- customerservices@emmabridgewater.co.uk
- emmabridgewater.co.uk
4.5
Excellent
83K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was beautiful the monogrammed cups
It was beautiful the monogrammed cups. I will continue to order from Emma Bridgewater. The delivery was promptly.
9 July 2026
Beautifully crafted dinnerware
Beautifully crafted dinnerware. One dish was broken, randomly in the middle of the package. Emma Bridgewater refunded it immediately. My order was shipped internationally, so they explained they don’t ship a free replacement. That seemed reasonable to us and we appreciated their prompt attention.
14 July 2026
Loved the hot food flask
Loved the hot food flask. Beautiful design and well made and packaged. Perfect as a gift and my friend really liked it. Delivery was smooth.
1 July 2026
Beautiful products
Excellent delivery. Gorgeous items, well packaged and arrived quickly.
10 July 2026
Excellent products
Excellent products, customer service, and fast shipping - though international shipping is expensive!
26 June 2026
Easy to navigate the order system a d…
Easy to navigate the order system a d see what the products weee that I was interested.
Delivery excellent. Arrived earlier than expected .
Great quality
10 July 2026
Customer services were not helpful when…
Customer services were not helpful when I questioned a badly advertised product
8 July 2026
Lovely mugs
I’ve become a bit of a sucker for EB half pint mugs! Have just placed my third order and am obsessed - always well packaged and reasonable prices if you know where to look on the site!
27 July 2026
Unprompted review
Such a beautiful bowl
Such a beautiful bowl! Thrilled that it was shipped to Canada so quickly and for such a great price!
6 July 2026
This beautiful engraved elegant jug…
This beautiful engraved elegant jug arrived promptly and well packaged. It was a gift for a friend which I reluctantly parted with!
9 July 2026
Excellent service
17 July 2026
Broken parcel rectified quickly
My original parcel arrived broken, i was immediately sent out a new one quickly and easily. Great customer service
10 July 2026
A beautiful personalised gift for my…
A beautiful personalised gift for my son's girlfriend. She absolutely loved it and now feels part of the family - we all have EB mugs as well as a full compliment of crockery on the dresser.
Perfect!
23 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.