Emirates Oud Reviews 

900
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 673 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, competitive pricing, and efficient delivery service. Many appreciate the genuine nature of the items and the wide selection available, often noting excellent packaging. The overall service, including the easy-to-use website and clear communication, is frequently highlighted as excellent. However, some people experienced issues with order fulfillment, such as delays due to items being out of stock or higher shipping costs. A few customers also noted receiving refunds for missing items without prior notification or dissatisfaction with product performance, like scents fading quickly.

What people talk about most

Product

Reviewers highlight positive aspects of product, praising the great products, prices, and quality. Many... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the fast and... See more

Order

Customers had ambiguous experiences with order, with many reviewers reporting smooth ordering processes, fast... See more

Price

Reviewers mention positive feedback about price, consistently finding them reasonable, affordable, and... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I ordered from your site. Website easy to use and i kept being informed of every step regarding my order and it didn't take longa to received ir. The only thing less positive was the shipp... See more

Company replied

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Company replied

Rated 5 out of 5 stars

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ev... See more

Rated 5 out of 5 stars

Good communication, value and scent. I wanted something to rival sauvage elixir. The scent is sweeter, which I actually like. long lasting, which I love. Overall a very good experience and would defin... See more

Company replied


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

900 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(900)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Placed order after two days of no…

Placed order after two days of no dispatch I asked them to change the delivery address from my business account to home account and that I needed it before the weekend and I don’t work on the weekends.

Order arrived on Tuesday the following week, so I had to visit the high street for alternative presents.

I wouldn’t order again as there reply to this was. Yep this was our mistake. Didn’t really sit right with me.

I wouldn’t order from these guys again because of this.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good service ⭐️

Happy with my purchase… packaged well and delivery time was good… Awaiting for perfume that is coming soon and will be purchasing again… Legit perfumes ⭐️

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Very good service

Quick , efficient with good customer communication.
Items arrived in perfect condition .

20 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

Rated 5 out of 5 stars

Beautiful fragrances

Beautiful fragrances, wide selection, fast delivery- very happy with my orders - i bought 3 perfumes - very happy with all of them ! I wil definitely order again!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ever broken. I will only buy from Emirates Oud due to this and have family who buy from here too!

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service!! If an item is out of stock let your…

If an item is out of stock let your customers know. This is the second time it’s happening. I order a perfume and I have to wait for over 2 week with no delivery in sight. I send a mail and they respond it’s out of stock and give me an option to wait or refund. I choose refund and no response until 3 days later I get a mail to say my item has been dispatched. Which most of the times I most have ordered something else. Poor customer service

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service and products

Good selection of products and when I asked about a delay to shipping they replied quickly and provided all the info I needed and were very friendly and accommodating. Will definitely be using them again!

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful!

Such a great shopping experience. Emirates Oud provides a wonderful and easy shopping experience, with clear photos and helpful fragrance descriptions. The fragrance selection is extremely vast with affordable prices. Dispatch and delivery is quite prompt.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

Bujeiremi Domenus

Ordered Bujeiremi Domenus , waited two weeks then received an email saying it was out of stock and they'd put my money back in my account, This is the 2nd time this has happened to me, Shocking customer service if im honest.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Emirates oud, is my No 1 go to for fine scents

Once again, the service from Emirates oud is utterly superb, from ordering to delivery , and such a delicious array of beautiful perfumes, that regularly recieve enquiries & compliments when worn, my latest addition is a scent almost identical to DIORs classic Eau Sauvage, the light summery lemon& bergamot based eau de toilet at a mere fraction of the price of the French original brand. EMIRATES OUD is the company im utterly drawn back to, to purchase repeat products& to indulge in new scented directions, without breaking the bank!!!

13 May 2026
Unprompted review
Rated 1 out of 5 stars

This is one of the worst experiences I…

This is one of the worst experiences I encountered. I have placed an order at the beginning of March and waited almost 2 months to be delivered due to the conflict in the Middle East. When the product was back in stock I have written multiple times that it was not sent to me. In the end I asked for a refund, I got a confirmation, I asked for the proof and guess what? They never replied and I didn’t get my money back. Still waiting until I take legal action. I do not recommend this company.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Genuine product and timely hassle-free delivery. Would recommend.

14 May 2026
Unprompted review
Emirates Oud logo

Reply from Emirates Oud

Thank you so much for your wonderful feedback! We’re thrilled to hear that you consistently enjoy our products and service. Your trust means a lot to us, and we look forward to continuing to provide you with a fantastic Emirates Oud experience.

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