Emirates Oud Reviews 

892
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 659 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its genuine and well-priced products, often finding items that are sold out elsewhere. The delivery service is frequently highlighted as efficient, prompt, and well-packaged, ensuring items arrive in perfect condition. Many people appreciate the easy-to-use website and the continuous updates provided throughout the ordering process. However, some customers also noted issues with orders, such as missing items or perfumes with weak performance, though refunds were often processed promptly for the former. A few other people also felt that shipping costs were too high and delivery times could be slow, especially compared to other vendors.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality, authenticity, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Price

Clients share positive opinions on price, consistently finding them reasonable, affordable, and competitive,... See more

Quality

Users describe positive interactions with quality, frequently praising the authenticity and high standard of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time I ordered from your site. Website easy to use and i kept being informed of every step regarding my order and it didn't take longa to received ir. The only thing less positive was the shipp... See more

Rated 4 out of 5 stars

I'm a repeat customer of Emirates Oud. Their perfumes are genuine and very well priced. All of my previous order experience have been 5 stars. But this one, they accepted my payment and one of... See more

Rated 5 out of 5 stars

I have purchased from this company twice now and have had no issues I was contacted and refunded when items were out of stock on my first order then my second order I was well informed that an item wa... See more

Rated 5 out of 5 stars

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ev... See more


Company details

  1. Cosmetics and Perfumes Supplier
  2. Perfume Store

Written by the company

Welcome to Emirates Oud – where the magic of Arabian perfumes comes to life! Picture this: a collection of perfumes that's not just a blend of scents but a journey through the heart of Arabian allure. At Emirates Oud, we're all about making you feel something special. Our perfumes aren't just fragrances; they're stories waiting to unfold. Imagine the warmth of Arabian traditions meeting the cool breeze of modern vibes – that's what our scents are all about. It's like capturing a piece of time in a bottle. Whether you're on the hunt for a daily scent or something to mark those unforgettable moments, we've got you covered. Emirates Oud is all about helping you express your unique style. So, go ahead, dive into the world of our perfumes, and let them be an extension of your personality.


Contact info

4.1

Great

TrustScore 4 out of 5

892 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(892)

661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Not Great!

I purchased eight fragrances, three are adequate and usable. The remaining five are not of good quality and will most likely end up as waste. I tried to purchase samples to try first, but the sample choice is very limited. In my opinion, the fragrances sold by Emirates Oud are not a safe blind buy, unless you know from previous usage what the fragrance will smell like.
I think offering the option to buy a sample for every fragrance in the inventory will be a good move.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

if i could give zero stars i would

if i could give zero stars i would. crap service and poor customer service
ordered an item 2 weeks ago more than enough time to get here for today as i have a party tomorrow where i was going to gift the perfume. i emailed the helpline 2 days ago yesterday got an email from royal mail saying item is due to be posted and then this morning they email me saying item is out of stock would i like a refund or another item. completely annoyed right now — DO NOT USE

16 May 2026
Unprompted review
Rated 5 out of 5 stars

I ordered my reef perfume yesterday…

I ordered my reef perfume yesterday dinner time and its arrived the following day...absolutely fantastic 100%genuine perfume packaged great and cannot believe i got it next day...will definitely be ordering again from here ...thank you ..Emma x

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Seller

My experience of shopping with Emirates Oud has been entirely positive. Competitive prices and my items always arrive quickly and in perfect condition. Outstanding seller.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Definitely well worth a try

The greatest problem of shopping for perfume online is that you have to imagine how it smells. Emirates Oud make that easy by giving in-depth descriptions of the layers of scent together with suggestions about when it would be appropriate to wear individual perfumes. When the perfume arrived I was amazed at the quality of the presentation considering the relatively modest prices. Both the box and the bottle are stunning. I ended up buying two perfumes untried. I have worn the more expensive one several times. It has brought me a number of compliments and the smell literally lasts the entire day but without being overpowering. The second one is very very light so on me it has little silage or longevity but at the price I can afford to spray more frequently. Delivery was pretty quick and the products well packaged so no danger of damage. Over all, I am very happy with the purchases and the company.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Placed order after two days of no…

Placed order after two days of no dispatch I asked them to change the delivery address from my business account to home account and that I needed it before the weekend and I don’t work on the weekends.

Order arrived on Tuesday the following week, so I had to visit the high street for alternative presents.

I wouldn’t order again as there reply to this was. Yep this was our mistake. Didn’t really sit right with me.

I wouldn’t order from these guys again because of this.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Good service ⭐️

Happy with my purchase… packaged well and delivery time was good… Awaiting for perfume that is coming soon and will be purchasing again… Legit perfumes ⭐️

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful fragrances

Beautiful fragrances, wide selection, fast delivery- very happy with my orders - i bought 3 perfumes - very happy with all of them ! I wil definitely order again!

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Repeat customer

Ive shopped from the store many times each time has been super easy to shop, there is a large variety the prices are excellent. Delivery is super quick and all the items are well padded nothing has ever broken. I will only buy from Emirates Oud due to this and have family who buy from here too!

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service!! If an item is out of stock let your…

If an item is out of stock let your customers know. This is the second time it’s happening. I order a perfume and I have to wait for over 2 week with no delivery in sight. I send a mail and they respond it’s out of stock and give me an option to wait or refund. I choose refund and no response until 3 days later I get a mail to say my item has been dispatched. Which most of the times I most have ordered something else. Poor customer service

22 May 2026
Unprompted review

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